Pro-face GP3000 Series Mode d'emploi

1-1

1 Troubleshooting

This chapter describes solutions for problems you may encounter while using the

GP3000 series. Read the section describing the problem you are encountering.

1.1 Identifying the problem....................................................................................1-2

1.2 Problems with PC operation............................................................................1-3

1.3 Problems with Display operation...................................................................1-47

1.4 Problems with communication with connected devices................................1-60

1.5 Problems with communication with I/O units.................................................1-73

1.6 When an error message is displayed (Error code list)..................................1-87

1.7 If the problem still continues........................................................................1-164

Identifying the problem

Maintenance/Troubleshooting 1-2

1.1 Identifying the problem

Once you have identified the problem, find the problem in the table below and read the section

offering the solution. When an error message/code is displayed and you want to know the handling

method, see the following section.

)“1.6 When an error message is displayed (Error code list)” (page 1-87)

When? Problem Reference page for solution

Operating soft-

ware (GP-Pro

EX) on a PC

Software (GP-Pro EX) cannot be

installed. )“1.2.1 GP-Pro EX cannot be installed”

(page 1-3)

Software (GP-Pro EX) does not

start or terminates abnormally. )“1.2.2 GP-Pro EX does not start or ter-

minates abnormally” (page 1-9)

Project files cannot be transferred

through the use of the USB cable,

Ethernet cable, CF card, or modem.

)“1.2.3 Project files cannot be trans-

ferred” (page 1-13)

Online update fails. )“1.2.4 Online update fails” (page 1-32)

Operating the

Display

The touch panel (switch) for the

Display does not respond. The Dis-

play freezes.

)“1.3.1 The touch panel (switch) does

not respond” (page 1-47)

The touch panel (switch) for the

Display does not respond to touch

but another area responds instead.

The panel responds when nothing is

touched.

)“1.3.2 The touch panel (switch) of the

Display does not respond to touch but

another area responds instead (The

panel responds when nothing is

touched)” (page 1-49)

The Display does not turn ON. The

initial screen is not displayed. The

screen remains black.

)“1.3.3 The Display does not turn ON

(The initial screen is not displayed. The

screen remains black.)” (page 1-51)

The buzzer sounds continuously. )“1.3.4 An alarm sounds continuously”

(page 1-54)

Lines or streaks appear on the Dis-

play screen. The screen turns white.

)“1.3.5 Lines (streaks) appear on the

screen. The screen turns white.” (page

1-56)

Communicating

with a con-

nected device

Communication fails on all screens. )“1.4.1 Communication fails on all

screens” (page 1-60)

Communication fails on specific

screens. )“1.4.2 Communication fails on specific

screens” (page 1-65)

Communication is slow. )“1.4.3 Communication is slow” (page 1-

67)

Communication stops intermittently. )“1.4.4 Communication stops intermit-

tently” (page 1-70)

Using the

expansion

options

The devices connected to the DIO

interface do not turn ON/OFF.

)“1.5.1 The device connected to the DIO

interface does not turn ON/OFF” (page

1-73)

The FLEX NETWORK unit,

PROFIBUS (Slave) unit, or VM

unit does not operate properly. In

such cases, you need to refer to the

manual for the respective unit. The

section in this chapter lists the

names of the manuals.

)“1.5.2 FLEX NETWORK unit cannot

operate properly” (page 1-76)

Problems with PC operation

Maintenance/Troubleshooting 1-3

1.2 Problems with PC operation

1.2.1 GP-Pro EX cannot be installed

Does your PC meet the operating environment of GP-Pro EX?

GP-Pro EX must be installed on a PC which meets the following operating environment.

∗Since GP-Pro EX operates through the use of the .NET Framework, only the operating sys-

tems shown in the table are supported.

Did you log in to Windows®using an account with administrator authority

before the installation?

Cause

If you do not log in as an administrator, you may not be able to access folders necessary

for the installation.

Solution

• Checking the account (when Windows®2000 is used)

(1) Click the Start button, select [Settings], and click [Control Panel].

PC Required Specifications

OS Windows®2000 (Service Pack 3 or later)/

XP (Home Edition/Professional)

CPU Pentium®III (800MHz or more) Pentium®4 1.3GHz or

above is recommended.

Memory 512 MB or more (1GB or above is recommended.)

Hard Disk Space 420 MB or more (Enough free space to install GP-Pro EX)

Problems with PC operation

Maintenance/Troubleshooting 1-4

(2) When [Control Panel] opens, double-click [Users and Passwords].

(3) The following dialog box appears. When the current logon account has administrator

authority, [Administrators] is shown under [Group] for [User Name] of the account. When

[Guests] is shown, you need to use another account to log in to the system.

Problems with PC operation

Maintenance/Troubleshooting 1-5

• Checking the account (when Windows®XP is used)

(1) Click the Start button and click [Control Panel].

(2) When [Control Panel] opens, select [User Accounts].

(3) When the current logon account has administrator authority, [Computer administrator] is

shown under the account name. When only accounts with [Limited account] are displayed,

you need to use another account to log in to the system.

• When [Classic View] is selected for displaying [Control Panel], [Control

Panel] is displayed as a window similar to the one below.

Problems with PC operation

Maintenance/Troubleshooting 1-6

Has “Multilingual Manager” been activated when “RAKURAKU

CHUGOKUGO” (V2, V2 + translation, V3) or “RAKURAKU KANKOKUGO”

(V1.5, V2) is installed on the PC?

Multilingual Manager

Cause

Multilingual Manager is an application program supplied with the translation software

“RAKURAKU CHUGOKUGO” and “RAKURAKU KANKOKUGO” provided from

OMRON SOFTWARE CO., Ltd. This program is installed during the installation of

“RAKURAKU CHUGOKUGO” or “RAKURAKU KANKOKUGO”, and registered as

a startup program by default. When the icon shown above is displayed in the Task Tray,

Multilingual Manager has been activated. When Multilingual Manager has been acti-

vated, the GP-Pro EX installer waits for a response, and the installation halts and appears

to stop.

Solution

Download the software patch for Multilingual Manager from the homepage of OMRON

SOFTWARE (URL: http://www.omronsoft.co.jp/SP/support/win/raku2ck/cyuui.html),

and execute the patch. Then try installing GP-Pro EX again.

If you start installing GP-Pro EX when Multilingual Manager is activated, stop the

installation using the following procedure and then download the software patch men-

tioned above.

• When the installer halts while showing the installation in progress dialog box or com-

pletion dialog box

(1) Right-click an empty spot in the Taskbar. Click [Task Manager] in the displayed context

menu.

• Although the figure above shows the Taskbar for Windows®XP, the

procedure for Windows®2000 is the same.

Right-click an

empty spot in this

area.

Problems with PC operation

Maintenance/Troubleshooting 1-7

(2) When [Windows Task Manager] opens, click the [Processes] tab and select IDriver.exe.

(3) Click the [End Process] button to force termination of IDriver.exe.

(4) When IDriver.exe is terminated, the remaining installation process resumes and finishes.

Continued

Problems with PC operation

Maintenance/Troubleshooting 1-8

• When the completion dialog appears immediately the installer starts

When the installer is forced to terminate during installation, IDriver.exe or Windows®

Installer remains running. If an attempt is made to start the installer again, an internal

error occurs, leading to abnormal completion with the following dialog.

(1) Exit the installer, restart the PC, and then install the software again.

• Before starting install-related operations (installation, repair installation,

uninstallation), be sure to exit from all application programs including

Multilingual Manager.

Problems with PC operation

Maintenance/Troubleshooting 1-9

1.2.2 GP-Pro EX does not start or terminates

abnormally

Is an error message displayed?

At startup of Editor

Cause

If any of the following error messages appears, two or more GP-Pro EXs or different

versions of GP-Pro EX cannot be started.

Solution

The number of GP-Pro EXs that can run at the same time is two. Different versions of

GP-Pro EX do not run at the same time. Start the same version of GP-Pro EX as the one

currently running.

At startup of a project file

Cause

If an error message, as shown below, appears when opening a project file, the project file

you tried to open may have been created using the later version of GP-Pro EX. A project

file created by the later version of GP-Pro EX does not open by the lower version of GP-

Pro EX.

Solution

Use the same version of GP-Pro EX as or later version of GP-Pro EX than the one that

created the project file.

• For details about the error messages, refer to the following page.

)“1.6.1 Software (GP-Pro EX)-related errors u Startup” (page 1-93)

Problems with PC operation

Maintenance/Troubleshooting 1-10

Is it specific project file that you cannot start?

Cause

If you cannot open the specific project file but other project files, then that file may have

a problem.

Solution

The project file that didn’t open properly may have a problem. Copy the data and trans-

fer the copied project file again. For the copy procedure, see the following section.

)GP-Pro EX Reference Manual “5.8 Copying a Screen from Another Project” (page

5-45)

Is the GP-Pro EX terminates abnormally when you open the specific file?

Cause

If you cannot operate the specific screen data but other screen data, then that screen data

may have a problem.

Solution

The screen data may have a problem. Create a new screen data.

• The contents which can be copied with [Copy from another Project] are the

contents of the base screen and window screen only. Since other contents

cannot be copied, you need to set them again.

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