Prioris HX 6000 Series Manuel utilisateur

PRIORIS HX 6000

Prioris HX 6000 Series Server

Service Maintenance Manual

Part Number: ER-B50WW-SM. A01

Digital Equipment Corporation

March 1997

The information in this document is subject to change without notice and should not

be construed as a commitment by Digital Equipment Corporation.

Digital Equipment Corporation assumes no responsibility for any errors that might

appear in this document.

The software, if any, described in this document is furnished under a license and may

be used or copied only in accordance with the terms of such license. No responsibility

is assumed for the use or reliability of software or equipment that is not supplied by

Digital Equipment Corporation or its affiliated companies.

Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject

to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data

and Computer Software clause at DFARS 252.227-7013.

Prioris HX 6000 Series Server Service Maintenance Manual

DEC, Prioris, ServerWORKS, and the Digital logo are trademarks of Digital

Equipment Corporation.

Intel and Pentium Pro are registered trademarks of Intel Corporation.

Microsoft, Windows NT, and Windows 95 are registered trademarks of Microsoft

Corporation.

Novell and NetWare are U.S. registered trademarks of Novell Inc.

OS/2 and PS/2 are registered trademarks of International Business Machines

Corporation.

PhoenixBIOS is a trademark of Phoenix Technologies Ltd.

SCO UNIX is a trademark of The Santa Cruz Operation, Inc.

SCSI

Select

is a registered trademark of Adaptec Corporation.

SIMM is a registered trademark of Wang Laboratories.

All other trademarks and registered trademarks are the property of their respective

holders.

PRIORIS HX 6000

FCC ID: A09-B5XWW

The FCC wants you to know...

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation.

Any changes or modifications made to this equipment may void the user's authority

to operate this equipment.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

All external cables connecting to this basic unit need to be shielded. For cables

connecting to option cards, see the option manual or installation instructions.

This digital apparatus does not exceed the Class B limits for radio noise emissions

set out in the radio interference regulations of the Canadian Department of

Communications.

This equipment is in the 2nd Class category (information equipment to be used in a

residential area or an adjacent area thereto) and conforms to the standards set by

the Voluntary Control Council For Interference by Data Processing Equipment and

Electronic Office Machines aimed at preventing radio interference in such residential

area.

When used near a radio or TV receiver, it may become the cause of radio

interference.

Read the instructions for correct handling.

This equipment meets or exceeds requirements for safety in the U.S. (UL 1950),

Canada (CSA C22.2 No. 950), and Europe (EN 60950/IEC 950) with Nordic

requirements.

This equipment meets or exceeds the ergonomic requirements of ZH1/618 and is

certified to bear the GS mark by TUV Rheinland of Germany.

This equipment has been tested for radio frequency emissions and has been verified

to meet VDE 0871 Class B.

PRIORIS HX 6000

Contents

Introduction

Reliability/Availability....................................................................................................... ...............1-1

Server Expansion........................................................................................................... ...............1-2

Server Management....................................................................................................... ...............1-3

Server Security............................................................................................................... ...............1-3

Server Software and Documentation ............................................................................. 1-4

Diagnostic Software........................................................................................................ 1-5

Server Utilities and Technical Support............................................................................ 1-5

Important Ergonomic Information................................................................................... 1-6

Server Software and Utilities

Introduction..................................................................................................................... 2-1

SCSISelect Utility............................................................................................................ 2-2

RAID Configuration Utility............................................................................................... 2-2

PHLASH.EXE................................................................................................................. 2-3

Using EPP3SMC.EXE.................................................................................................... 2-3

System Configuration Utility (SCU)................................................................................. 2-4

When to Run the SCU................................................................................................ 2-4

Configuring Expansion Boards ................................................................................... 2-5

Starting the SCU......................................................................................................... 2-6

Using the SCU............................................................................................................ 2-8

SCU Keyboard Function Keys.................................................................................... 2-9

Configure Computer................................................................................................... 2-10

Setting the Date and Time.......................................................................................... 2-10

Maintain System Configuration Diskette..................................................................... 2-11

ServerWORKS Quick Launch........................................................................................ 2-12

Diagnostics..................................................................................................................... 2-12

Contents

Server Components

Introduction..................................................................................................................... 3-1

Disconnecting External Devices and Power................................................................... 3-2

Removing and Installing the Side Panels....................................................................... 3-3

Server Front View........................................................................................................... 3-6

Server Left Side View..................................................................................................... 3-8

Server Right Side View................................................................................................... 3-10

Server Rear View........................................................................................................... 3-12

Main Logic Board Connectors........................................................................................ 3-14

Main Logic Board Components...................................................................................... 3-16

CPU Module Components and Connectors................................................................... 3-18

Ethernet Daughter Card Components and Connectors ................................................. 3-20

Tools Needed................................................................................................................. 3-22

Static Electricity .............................................................................................................. 3-22

Replacing the Server Battery/Real Time Clock (RTC).................................................... 3-23

Server Management

Introduction..................................................................................................................... 4-1

Managing Your Server ................................................................................................... 4-1

Obtaining Information about Your Server....................................................................... 4-2

Obtaining Information Using the SCU......................................................................... 4-4

Obtaining Information Using Server Management Software ...................................... 4-4

Displaying Server Status Using the Hardware................................................................ 4-6

Server Status.............................................................................................................. 4-7

POST OCP Messages................................................................................................... 4-9

POST/Boot Codes...................................................................................................... 4-9

OCP Messages.............................................................................................................. 4-11

OCP Status and Error Messages............................................................................... 4-12

Server CPU Voltage and Temperature Ranges............................................................. 4-14

CPU Voltage Range ................................................................................................... 4-14

VRM Voltage Range................................................................................................... 4-14

Contents

iii

PRIORIS HX 6000

CPU Module Upgrade Configurations

Introduction..................................................................................................................... 5-1

Configuration Guidelines ................................................................................................ 5-1

Server CPU Module Configurations ............................................................................... 5-2

CPU Module Upgrade Configurations............................................................................ 5-2

Upgrading to a New CPU Module Configuration............................................................ 5-4

Installing Additional Memory

Introduction..................................................................................................................... 6-1

Server SIMMs Requirements......................................................................................... 6-2

Memory Configuration Guidelines.................................................................................. 6-2

Upgrading Memory......................................................................................................... 6-3

Installing SIMMs............................................................................................................. 6-3

Memory Troubleshooting................................................................................................ 6-7

Installing Disk and Tape Drives

Introduction..................................................................................................................... 7-1

Tape Drive Configuration Guidelines.............................................................................. 7-1

SBB Configuration Guidelines ........................................................................................ 7-2

CD-ROM Drive Configuration Guidelines....................................................................... 7-2

SCSI Configuration Guidelines....................................................................................... 7-2

SCSI ID and Termination............................................................................................ 7-2

Setting IDs and Termination ....................................................................................... 7-3

Boot Device ................................................................................................................ 7-4

External Channel........................................................................................................ 7-4

Storage Backplane ..................................................................................................... 7-5

Drive ID....................................................................................................................... 7-5

Cables......................................................................................................................... 7-6

Storage Backplane......................................................................................................... 7-7

Installing Optional Drives................................................................................................ 7-9

Installing a Half-Height 5¼-Inch Device into the Top-Right Drive Bay........................ 7-10

Installing a Full-Height 5¼-Inch Device into the Top-Right Drive Bay......................... 7-12

Expansion Brackets ................................................................................................ 7-14

Hot-Swap Drive Bay ................................................................................................... 7-16

SBB LED Status Indicators..................................................................................... 7-18

Contents

External Storage............................................................................................................. 7-20

Connecting an External SCSI Bus to the Storage Backplane..................................... 7-20

Connecting an External Device to a SCSI Controller.................................................. 7-22

Installing Expansion Boards

Introduction..................................................................................................................... 8-1

ISA/EISA Expansion Board Configuration Guidelines.................................................... 8-1

PCI Expansion Board Configuration Guidelines............................................................. 8-3

Configuring Your EISA/PCI Expansion Boards Using the SCU...................................... 8-3

Boot Devices.................................................................................................................. 8-4

Server Boot Sequence................................................................................................ 8-4

Server Scan Sequence............................................................................................... 8-5

Scan Order Depending on SCU Boot Sequence Preference..................................... 8-7

Examples of Boot Device Assignment....................................................................... 8-7

Examples of EISA/PCI Scan Order ........................................................................ 8-7

Identifying PCI Devices in the SCU............................................................................. 8-10

Advanced Menu in the SCU ....................................................................................... 8-12

Locking of Resources ............................................................................................. 8-12

View Additional System Information........................................................................ 8-12

Set Verification Mode Menu.................................................................................... 8-13

Maintain SCI File Menu........................................................................................... 8-13

Installing Expansion Boards ........................................................................................... 8-13

Adding ISA Expansion Boards.................................................................................... 8-14

Installing ISA Expansion Boards................................................................................. 8-14

Installing EISA Expansion Boards............................................................................... 8-17

Adding EISA Expansion Boards ................................................................................. 8-18

Installing PCI Expansion Boards................................................................................. 8-19

Adding PCI Expansion Boards.................................................................................... 8-21

Relocating Expansion Boards..................................................................................... 8-22

Connecting SCSI and RAID Adapters

Introduction..................................................................................................................... 9-1

SCSI Configuration Guidelines....................................................................................... 9-1

RAID Configuration Guidelines....................................................................................... 9-2

SCSI Controller Cable Configurations............................................................................ 9-3

Single Backplane SCSI Configuration......................................................................... 9-4

Split Backplane Using Onboard SCSI Controllers Configuration................................ 9-6

Split Backplane Using Two-Channel RAID Controller Configuration .............................. 9-8

Contents

PRIORIS HX 6000

Server Security Features

Introduction..................................................................................................................... 10-1

Left and Right Door Security Lock.................................................................................. 10-2

Left and Right Side Panel Lock ...................................................................................... 10-3

Supervisor Password...................................................................................................... 10-4

If You Forget Your Password......................................................................................... 10-5

Additional Security Features........................................................................................... 10-6

Troubleshooting

Introduction..................................................................................................................... 11-1

Initial Troubleshooting..................................................................................................... 11-2

Running the Diagnostics................................................................................................. 11-3

Diagnostics Utility Keys............................................................................................... 11-4

Server Troubleshooting.................................................................................................. 11-5

Disk Drive Troubleshooting............................................................................................. 11-9

SBB Troubleshooting...................................................................................................... 11-12

Tape Drive Troubleshooting ........................................................................................... 11-12

Monitor Troubleshooting................................................................................................. 11-13

CD-ROM Troubleshooting.............................................................................................. 11-14

Diskette Drive Troubleshooting....................................................................................... 11-15

RAID Troubleshooting.................................................................................................... 11-16

Service Procedures

Introduction..................................................................................................................... 12-1

Recommended Tools..................................................................................................... 12-1

Other Materials Needed.............................................................................................. 12-1

Special Tools Required............................................................................................... 12-2

Remedial Diagnostic Test Software............................................................................ 12-2

Virus Software Information ......................................................................................... 12-2

BIOS Version Information........................................................................................... 12-2

Restoring the Module Serial Number ............................................................................. 12-2

Removing and Replacing Components.......................................................................... 12-3

Removing and Replacing the Power Supply .................................................................. 12-4

Removing and Replacing the Diskette Drive.................................................................. 12-6

Removing and Replacing the CD-ROM Drive................................................................ 12-8

Removing and Replacing a Cooling Fan........................................................................ 12-10

Contents

Removing and Replacing the Secondary Cooling Fan 2............................................... 12-12

Removing and Replacing Cooling Fan 5........................................................................ 12-14

Removing and Replacing the Speaker........................................................................... 12-16

Removing and Replacing the Main Logic Board............................................................. 12-18

Removing and Replacing the Storage Backplane.......................................................... 12-20

Removing and Replacing a Caster................................................................................. 12-22

Field Service IPB

Introduction..................................................................................................................... 13-1

Server Front View........................................................................................................... 13-2

Server Left-Side View..................................................................................................... 13-4

Server Right-Side/Rear View.......................................................................................... 13-6

Miscellaneous................................................................................................................. 13-8

Labels and Nameplates.................................................................................................. 13-8

Field Service Notes............................................................................................... 14-1

Product Reference and Support

Introduction..................................................................................................................... 15-1

Technical Specifications

Introduction..................................................................................................................... A-1

Server Specifications...................................................................................................... A-1

Performance Specifications........................................................................................ A-2

Server Dimensions ..................................................................................................... A-2

Environmental Specifications...................................................................................... A-3

EISA Expansion Slots..................................................................................................... A-3

PCI Local Bus Expansion Slots...................................................................................... A-3

Power Supply Input Power Requirements...................................................................... A-4

Power Supply Output Specifications............................................................................... A-4

Power Cord Requirements............................................................................................. A-5

Environmental Features................................................................................................. A-6

Main Logic Board Switch and Jumper Settings.............................................................. A-7

CPU Module Switch and Jumper Settings...................................................................... A-10

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