Polycom VVX 400 Manuel utilisateur

Quick Guide for Polycom® VVX® 400

Business Media Phone

Document Date: 01/28/14

Document Version: 1.0d

Quick Guide Content

VVX400

VVX400 Diagram ................................................................................. 3

Polycom VVX400/410 Telephone Feature Overview ....................... 4

Polycom® VVX® 400 Series Business Phone................................................................4

Key Benets.............................................................................................................................4

Home View .............................................................................................................................. 5

Calls View..................................................................................................................................6

How to Use your Polycom® VVX® 400 Business Media Phone.........7

General Help ........................................................................................................................... 7

Answering the Phone.......................................................................................................... 7

Voicemail .................................................................................................................................. 7

Transfer a Call (ANNOUNCED)...........................................................................................8

Transfer a Call (BLIND-NOT ANNOUNCED)..................................................................8

Conference Call (Three-Way Calling).............................................................................8

Call Park.....................................................................................................................................9

Park Pickup ..............................................................................................................................9

Phone Top Features .......................................................................... 10

Adjusting the Volume on the phone...........................................................................10

Changing the Ring Type...................................................................................................10

Dialpad ....................................................................................................................................10

Directory (from the Home key)......................................................................................10

Phone Reboot.......................................................................................................................10

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VVX400 Diagram

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Polycom® VVX® 400 Series Business Phone

The Polycom VVX 400/410 telephones brings high-quality, cost

effective solution to front line staff handling moderate volume

of calls through advanced UC telephony features. Building on its

intuitive color user interface of the VVX 400/410 makes navigation

easy and requires minimal training

Key Benets

•Improve producvity for oce sta and cubicle worker’s via an

intuive larger, color display and easy to use line appearances

•Make more ecient and producve calls with the unparalleled voice

clarity of Polycom® HD Voice™

•Leverage previous IT infrastructure investments—deploy VVX 400

business media phones on your exisng network without needing to

upgrade your call control plaorm

•Easily integrate with third- party UC and producvity applicaons for

broad, standards-based, open APIs

The Polycom® VVX® 400 Series color mid-range business media

phone for today’s ofce workers and attendant consoles delivering

crystal clear communications.

Small Ofce Home Ofce (SOHO), call center, cubicle, ofce desk

•12 lines or speed dials

•3.5” color TFT with 320 x 240 pixel resoluon

•Polycom HD Voice up to 7 KHz on all audio paths (speaker, handset,

headset)

•Model 400 2 x Ethernet 10/100 or Model 410 2 x Ethernet

10/100/1000

•Asian character support

•Hard Keys: 12-key dial-pad, home, speaker, mute, headset, volume, messages, hold, transfer

•4-way navigaon cluster with center “select” key

• Supports Polycom VVX Expansion Module and Polycom VVX Color Expansion Module

(Expandability up to 3 modules)

•Does not support VVX Camera or Bluetooth Headset

Polycom VVX400/410 Telephone

Feature Overview

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Home View

You can display Home view by pressing . Home view

displays your phone line, messages, settings, and information.

At the bottom of Home view is a Page Indicator that shows

how many pages of icons Home view displays.

To change the highlighted icon, use the navigation key and

the select key. Press Select to access the desired menu.

Also on the display is an icon of a phone with a checkmark.

This phone icon will change depending on the status of the

phone, forwarding, DND, etc.

Icon Description

Registered line

Unregistered line

Placing a call

Phone warning

Shared line

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Lines view is your phone’s default display. Lines view displays

your phone line(s), your favorites, and soft keys in the soft

key area.

If your phone is idle, you can press a line key to access the

telephone.

Calls View

You can access Calls view (shown next) if your phone has multiple calls in progress,

or you have one held call. Use the up and down arrow keys to see all your calls. If

your phone has multiple lines, calls display under the associated line.

Call color indicates status:

•Dark green—Acve call

•Bright blue—Incoming call

•Dark blue—Held call

Use the Navigation Key to move between calls and the Select Key to highlight a call.

The soft keys apply to the highlighted call.

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General Help

This is not a touch screen telephone and requires the use

of the Navigation Wheel (Key) and Select Key to navigate

through the items displayed on the display screen or using

the buttons around the display window. The content choices

will change in the Soft Key area by the activity state of the

phone.

Answering the Phone

To Answer a call:

Pick up the handset

If you have a headset, press the headset button.

If you prefer speakerphone, press the speakerphone button

to answer the call or the Answer soft key.

To Answer a second call:

•While on a call, a second call is seen on the screen and you will

hear a brief ring sound.

•Press the Answer so key at boom of So Key display

window

•First call will be placed on hold automacally

•Use the Navigaon Key to move between calls and the Select

Key or So Key to select acve call.

To go back to the rst call:

•Use the Navigaon Key to highlight the rst call,

•Then press the sokey labeled RESUME or the Select key

To put a call on Speaker Phone:

•Press SP Phone (right side of dial pad)

•The buon will turn green when acve.

To mute a call, press the mute buon.

•The display will show a microphone with an X slash through it and the indicator light

will turn red.

To put a Call on Hold

•Press the so key that is labeled HOLD or the HOLD buon (right side of key pad).

To Pick up from Hold, do not pick up the handset

•Press RESUME

•Press Hold buon

•Use Speakerphone or pick up the handset

Voicemail

•Ask your system administrator to be sure voicemail is enabled, to get the voice portal #

and default password.

•For more informaon, please review the Voice Portal User Guide (add hyperlink to user

guide here)for more informaon.

•The rst me you call your Voicemail, you will need to set up a new passcode and

record your spoken name. Simply follow the voice prompts.

FROM YOUR MASERGY PHONE:

•Press the envelope (le side of dial pad)

•Tap Message Center

•Enter your passcode and press #.

How to Use your Polycom® VVX® 400 Business Media Phone

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FROM ANY PHONE:

•Dial your extension or DID# and wait for the voice mail to pick

up.

•Press *.

•Enter your passcode and press #.

•Dial the voice portal telephone number.

•Enter your extension.

•Enter your passcode plus #.

FROM SOMEONE ELSE’S MASERGY PHONE.

•Dial the voice portal telephone number, press *.

•Dial your extension, then your passcode and #.

•Note: To clear the message waing indicator,

•Press *99.

Transfer a Call (ANNOUNCED)

To Transfer a call, while on the phone:

•Press the so key labeled Transfer.

•Dial the extension or phone number you want to transfer the

call to.

•Wait on line for called party to answer.

•When party 2 answers, tell them who is on the line.

•Press the so key labeled Transfer to connect the two pares.

•If they decide they do not want the call, press CANCEL to speak

to the caller.

Note: An announced transfer is recommended to some cell

phone providers. A blind transfer can sometimes go directly

to voice mail.

Transfer a Call (BLIND-NOT ANNOUNCED)

To Transfer a call, while on the phone:

•Press the Blind so key.

•Dial the extension or phone number you want to transfer the call to

•Press Send so key.

•Press the so key labeled Transfer

To Transfer a call directly to Voicemail while on a call:

•Press the so key labeled More

•Press the so key labeled SendVM

•Enter the extension number

•Hang up.

Conference Call (Three-Way Calling)

To Make a 3-Way Call:

•Dial the rst number or receive rst call

•Press the so key labeled Conference.

•The 1st call is automacally put on hold. You get a dial tone.

•Dial the second number,

•Press the so key labeled SEND

•Once the second caller has answered, Press the so key labeled Conference.

•Everyone is together on a Three Way audio Call. Your display will show Acve:

Conference

To separate a 3-Way Call:

•Press the sokey labeled Split.

•Both calls go on hold. They cannot talk to each other.

•Use the Navigaon Key to select one call and press Resume to talk.

•To End Call use so key to Hang up.

How to Use your Polycom® VVX® 400 Business Media Phone

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Call Park is a “non-exclusive Hold. It puts a call on hold that

can be picked up any telephone within the company. A call

can be parked by anyone at any extension and then the call

can be picked up from any extension. Once a call has been

parked, your phone is free for other calls.

You should have IM or paging to utilize Call Park most

efciently.

Only one call can be parked at an extension. If the parked

call has not been picked up after 45 seconds, the call will

ring back to the phone where the call was answered and

parked from. This 45 second timer can be extended by the

administrator.

Call Park

•While on the call you want to park press the so key labeled More.

•Press the so key labeled Park.

•Then dial the extension.

•Press the so key labeled Enter.

•Page the person to let them know there is a call parked at their extension.

Park Pickup

•Press the so key labeled ParkPck.

•Enter your extension (where the call was parked to).

•Press the so key labeled Enter.

How to Use your Polycom® VVX® 400 Business Media Phone

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Adjusting the Volume on the phone

Note: These buttons are located at the bottom of the phone

(below keypad)

•While the phone is idle the volume keys adjust the ringer.

•While on the handset, headset or speakerphone the volume

keys adjust the volume.

Changing the Ring Type

•Press the Home hard key, shaped like a house

•Use the Navigaon Key and the Select Key to choose Sengs

•Press 1 for Basic

•Press 4 for Ring Type

•Use the Navigaon Key to scroll to each Ring Type

•Press the so key Play to review the Ring sound.

•Press the so key Select for desired ring.

Dialpad

When you start dialing a phone number, a list of recent

calls will appear on the display. Use the Navigation Key to

scroll through this list and use the soft key Dial to make your

phone call.

Directory (from the Home key)

This is a view of the numbers saved into the phone using the

Polycom phone services with your personal phone list, group

custom directory, and/or group common phone list.

You can easily arrive here by tapping Home, and then selecting the Directories with

the Navigation Key and the Select Key.

You will see 3 choices

1. Contact Directory

2. Recent calls (all calls received, missed and dialed lists)

3. Favorites

Use the Navigation Key and the Select Key or pressing item number.

When in the Recent calls, use the Navigation Key and the soft key Dial to make your

desired phone call.

Phone Reboot

Periodically, the phone may require a user reboot. Reasons for this include

accepting a new conguration or new software upgrade.

There are two ways to reboot the phone:

•Unplug the power supply or Ethernet LAN cable, wait two seconds and then plug it

back in.

•Press the Home hard key, shaped like a house

•Use the Navigaon Key and the Select Key for Sengs

•Press 1 for Basic

•Press 7 for Restart Phone

•Press so key for Yes

Note: The reboot process is complete when the telephone display is back to idle.

Phone Top Features

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