Polycom VVX 301 Manuel utilisateur

Layer 1 Troubleshooting Checklist

PolyCom VVX 301

clienttraining@granitenet.com | 866.847.1500 | Granite Telecommunications

• Is “Do Not Disturb” on?

If the site reports there is no audible ringing on the phone, they may have

“Do Not Disturb” enabled. To enable or disable “Do Not Disturb”, press

the home button and use the navigation keys to go over to “DND”. Press

the middle navigation key to select. The phone is now in “Do Not Dis-

turb” mode and the “Do Not Disturb” icon will be seen in the top right

corner. Follow the same steps to disable.

• Has a reboot of the phone been done? If not, please reboot.

To reboot a the phone press

and hold 1, 0, and 3 on the

phone at the same time for

three seconds

• Does the site have Internet access? Are other devices connected

to the same Internet working?

• What is shown on the screen of the phone?

• Does the phone have power?

If the power is not on, please have the site conﬁrm that the connection is POE (Power Over

Ethernet). If they are not using POE, please conﬁrm that the power brick is plugged in.

clienttraining@granitenet.com | 866.847.1500 | Granite Telecommunications

Once the troubleshooting has been done to answer the above questions, please send the

below template to Granite in order to proceed with a repair ticket.

• Contact’s full name:

• Contact’s Email:

• Contact’s cell number (if the lines on site cannot receive calls):

• Location’s Main Phone Number / Account number:

•Phone number you are using/on, phone number that you called/called you, date/time,

issue experienced.

For issues that are not repairs (such as adding new phones, personnel changes, needing a

new auto-attendant message). Please provide details of request for changes.

Isolating the Issue

If the issue reported is isolated to one phone, if possible have the site plug the non-working

phone into a dierent jack that already has a working phone (

please note: the phone that is

currently using that jack will need to be unplugged brieﬂy

). This will help determine if the issue is

the phone itself or the jack it is plugged into.

Layer 1 Troubleshooting Checklist

• Are the calls forwarding elsewhere?

Check CommPortal for forwarding and have the site dial *73 just in case they enabled forwarding

unintentionally

Autres manuels pour VVX 301

6

Table des matières

Autres manuels Polycom Téléphone

Polycom

Polycom VVX 400 Series Mode d’emploi

Polycom

Polycom Integra VVX 500 Manuel utilisateur

Polycom

Polycom SpectraLink 8020 Mode d’emploi

Polycom

Polycom VVX 250 Manuel utilisateur

Polycom

Polycom WX 400 Manuel utilisateur

Polycom

Polycom VVX 350 Manuel utilisateur

Polycom

Polycom Integra VVX 500 Manuel d'instructions

Polycom

Polycom VVX 300 Manuel utilisateur

Polycom

Polycom VVX 301 Manuel utilisateur

Polycom

Polycom SoundPoint IP 500 Manuel utilisateur

Polycom

Polycom VVX410 Manuel utilisateur

Polycom

Polycom VVX Series Manuel utilisateur

Polycom

Polycom VVX Series Manuel utilisateur

Polycom

Polycom Polycom VVX 600 Manuel utilisateur

Polycom

Polycom VVX 300 Manuel utilisateur

Polycom

Polycom VVX 400 Manuel d'instructions

Polycom

Polycom SoundPoint 500 IP Manuel utilisateur

Polycom

Polycom VVX 311 Manuel d'instructions

Polycom

Polycom SoundPoint IP 600 Manuel d'instructions

Polycom

Polycom VVX 500 series Mode d’emploi

Polycom

Polycom Vortex EF2241 Manuel utilisateur

Polycom

Polycom CX700 Manuel utilisateur

Polycom

Polycom SoundPoint IP 670 SIP Manuel utilisateur

Polycom

Polycom SoundPoint IP 300 Manuel utilisateur

Manuels Téléphone populaires d'autres marques

GE

GE 2-9480 Manuel utilisateur

Geemarc

Geemarc PHOTOPHONE 155 Manuel utilisateur

D-Link

D-Link DWR-720/PW Manuel utilisateur

Interquartz

Interquartz Gemini IQ333 Manuel utilisateur

SSS Siedle

SSS Siedle HT 840-0 Manuel utilisateur

Motorola

Motorola TITANIUM Manuel utilisateur

Panasonic

Panasonic ICX Manuel utilisateur

LG

LG H870DS Manuel utilisateur

Samsung

Samsung GT-I9500 Manuel utilisateur

AT&T

AT&T Trimline 205 Manuel utilisateur

Selta

Selta zenyth 600 Manuel utilisateur

Doro

Doro AFTI 20 Manuel utilisateur

UNIQCELL

UNIQCELL A1 Manuel utilisateur

Panasonic

Panasonic KX Series Manuel utilisateur

Jabra

Jabra SP5050 - Bluetooth hands-free Speakerphone Manuel utilisateur

BT

BT Decor 425 Manuel utilisateur

NEC

NEC SV8500 Manuel utilisateur

Teledex

Teledex PEARL Manuel utilisateur