Polycom VVX 300 Manuel utilisateur

Eective July 10, 2019.

wowforbusiness.com

Polycom

VVX 300 Series

Phone User Guide

Proprietary and Conﬁdential Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series Table of Contents

Placing a Call ........................................................................................................... 2

Ending a Call............................................................................................................ 3

Local Directory ....................................................................................................... 3

Hold and Resume .................................................................................................. 4

Answering an Incoming Call .............................................................................. 4

Adjusting Volume................................................................................................... 4

Do Not Disturb (DND) ........................................................................................... 5

Blind (Unattended) Transfer............................................................................... 5

Warm (Attended) Transfer.................................................................................. 6

3 Way Conferencing.............................................................................................. 7

Split a 3 Way Conference Call ........................................................................... 8

Call Waiting .............................................................................................................. 8

Accessing Voicemail ............................................................................................. 9

Intercom.................................................................................................................... 9

Call List ..................................................................................................................... 10

Enhanced Call Park .............................................................................................. 10

Proprietary and Conﬁdential 2Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series

Basic Phone Functions

1. Pick up the handset and dial the number

on the keypad. Wait or hit send.

Placing a Call

2. Use the headset or speakerphone

buttons.

3. Key in the number to call or scroll down the list

of recently called numbers using the up/down

arrows and press the send soft key.

4. Making a call from the home screen –

Press the Home hard button. You will

see the display as shown above.

5. Press the center button (Select) on the

navigation dial and use the directional arrows

to highlight the directory you want. Press the

Select button again to select that option.

Proprietary and Conﬁdential 3Quick Link: Table of Contents

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Polycom VVX 300 Series

Basic Phone Functions continued

You can end the call by putting the hand set in its cradle or by pressing the End Call soft key.

1. From the home screen, select the

“Home” key.

Ending a Call

Local Directory

2. Now select the “Directory” menu.

NOTE: You will need to navigate

via the d-pad on the right of the

phone.

3. Now select “Contact Directory”.

NOTE: You can navigate via the

d-pad or use the number pad to

select.

4. From within the “Contact

Directory” search for your entry

and select it by pressing the

d-pad or by selecting “dial” key.

5. Now with the entry on your screen

you will need to press the “dial”

key to start your call.

Proprietary and Conﬁdential 4Quick Link: Table of Contents

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Polycom VVX 300 Series

Basic Phone Functions continued

While connected to a call, place the call

on hold by pressing the Hold soft key.

The line button will blink red.

When you see that there is an incoming call, you have multiple options available for answering the call.

You may adjust the ringer volume, speaker volume and handset volume the following ways:

• Ringer volume – adjust volume up or down when the phone is on hook

• Speaker volume – adjust volume after speaker button has been activated

• Handset volume – adjust volume with the handset o hook

Press the Resume soft key to return

to the caller.

The line button will be lit green.

1. Lift up the handset.

2. Press the Answer soft key.

You also have the option to:

A. Reject a call, which will send

the caller to your voicemail

B. Forward the call to another

person.

Hold and Resume

Answering an Incoming Call

Adjusting Volume

3. Press the Headset button. 4. Press the Speaker Phone button.

Volume control

–Softer, +Louder

To mute your phone (whether on

the handset, speakerphone or

headset) press the Mute button.

Volume guide: More bars equal

louder volume.

Proprietary and Conﬁdential 5Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series

Basic Phone Functions continued

1. Press the DND soft key.

1. When on a live call that needs to

be transferred, press the Transfer

softkey.

Placing a phone in Do Not Disturb mode means you will not receive any incoming calls. Remember to take the

phone out of this mode when you are ready to receive calls again.

A blind transfer allows you to transfer a call from your phone to someone else without checking to see if that

person is available to answer.

Once you have enabled DND on that

line, you will see a dash in the icon.

2. Now you are in the Blind transfer

menu.

Do Not Disturb (DND)

Blind (Unattended) Transfer

2. Highlight the line you want to set as

DND and press the Select soft key.

To remove DND from the line, press

the Clear All soft key.

3. In the Blind Transfer screen, type

in the extension, or the full 10

digit number and then select the

“Send” softkey or wait 5 seconds

and the phone will automatically

“send/dial” the number entered.

Once the transfer takes place, your

screen will return to the on-hook

mode, ready for the next call.

4. If the “transfer to” party does not answer, the user

can select Cancel to get the call back to them.

Proprietary and Conﬁdential 6Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series

Basic Phone Functions continued

1. When on a live call that needs to

be transferred, press and hold the

Transfer soft key.

Allows you to conﬁrm that the person you want to transfer the call to is available and willing to take the call.

2. Now select the “Consultative”

from the transfer selection.

Warm (Attended) Transfer

3. Now enter the extension, full 10 digit number or use the directory of the person you are transferring the call to. Then

press the “Send” softkey or wait 5 seconds and the phone will automatically “send/dial” the number entered.

4. Now the caller has answered the

“Consultative” and is ready to take

the forwarded caller.

5. With the person conﬁrmed

available to take the call, then

press the Transfer softkey to

complete the transfer.

6. If the “transfer to” party does not

answer or is unwilling to take the

call, the user can select Cancel to

get the call back to them.

Proprietary and Conﬁdential 7Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series

Basic Phone Functions continued

1. When on a call: press the More

soft key.

2. Press the Confrnc soft key.

3 Way Conferencing

3. Enter the number (extension, ﬁll 10

digit number or scroll down to the

#) of the person you are adding to

the call and press the Send key to

connect.

4. Press the More soft key and then press the “Send” softkey or wait 5

seconds and the phone will automatically “send/dial” the number entered.

5. To get all callers in the conference,

click the Confrnc key a 2nd time.

6. The screen will show you have an

active conference.

7. Hit the “End Call” to end the

conference call.

Proprietary and Conﬁdential 8Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series

Basic Phone Functions continued

Press the Split soft key.

Let your current caller know that you

will be placing them on hold.

Both lines are now on hold. Choose

which line you want to talk with by

scrolling to highlight the number on

the screen. Press the Resume soft

key to talk.

Answer the new call by pressing the

Answer soft key and your original

caller will automatically be placed on

hold.

Keep in mind the other line will be on

hold until the caller hangs up, or you

highlight that number and bring them

back on-line as a single caller.

Once you have reconnected to one

of the callers you have the usual soft

key options for that line.

You can then place the new caller on

Hold, if desired, by pressing the Hold

soft key.

Split a 3 Way Conference Call

Call Waiting

You can “split” the call to end the conference which allows you to talk to each line separately.

When you are on a call and a new call comes in that you need to answer:

When you hang up or press End

Call on the second call, you will

be reconnected to the ﬁrst call

automatically.

Proprietary and Conﬁdential 9Quick Link: Table of Contents

Eective July 10, 2019.

Polycom VVX 300 Series

Basic Phone Functions continued

1. Press the Messaging hard key on the phone. 2. Press the Connect soft key.

3. While in the voicemail system you will be led through several prompts including the following options:

• Record name, Press #to save

• Record personal greeting - press 1

– System generated name - press 2

– System generated name and phone # - press 3

– System generated no name - press 4

• Send message - press 2

• Go to greetings - press 3

• Settings - press 4

• Get deleted messages - press 6

• Leave voicemail - press 7

• Helpful hints - press “0”

• Exit - press *

For detailed instructions on using Voicemail go to

https://www.wowforbusiness.com/support/product-guides and select Voicemail instructions.

Accessing Voicemail

Intercom

This feature allows you to call a person on your Hosted VoIP account using their speaker phone without them

having to answer the call.

1. Press the Home button. 2. Scroll to the Intercom icon using

the directional arrows. Press the

inner button to choose.

3. Choose the number you wish to

connect to or key it in on the key

pad. Press the Send soft key.

NOTE: There will be no ringing.

Just talk to the person and they will

hear you on their speaker phone.

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