Polycom SpectraLink 1725-36031-001 Mode d’emploi

July 2008 Edition

1725-36031-001

Version H

SpectraLink 8000 SVP Server

SVP100, SVP020, SVP010

Administration Guide

for Mitel and Cisco

SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco

PN: 1725-36031-001_H.doc

Trademark Information

Polycom® and the logo designs

SpectraLink®

LinkPlus

Link

NetLink

SVP

Are trademarks and registered trademarks

of Polycom, Inc. in the United States of

America and various countries. All other

trademarks used herein are the property of

their respective owners.

Patent Information

The accompanying product is protected by

one or more US and foreign patents and/or

pending patent applications held by

Polycom, Inc.

and pan-American copyright Conventions.

No part of this manual, or the software

described herein, may be reproduced or

transmitted in any form or by any means, or

translated into another language or format,

in whole or in part, without the express

written permission of Polycom, Inc.

Do not remove (or allow any third party to

remove) any product identification,

Every effort has been made to ensure that

the information in this document is

accurate. Polycom, Inc. is not responsible

for printing or clerical errors. Information in

this document is subject to change without

notice and does not represent a

commitment on the part of Polycom, Inc.

Notice

Polycom, Inc. has prepared this document

for use by Polycom personnel and

customers. The drawings and specifications

contained herein are the property of

Polycom and shall be neither reproduced in

whole or in part without the prior written

approval of Polycom, nor be implied to

grant any license to make, use, or sell

equipment manufactured in accordance

herewith.

Polycom reserves the right to make changes

in specifications and other information

contained in this document without prior

notice, and the reader should in all cases

consult Polycom to determine whether any

such changes have been made.

No representation or other affirmation of

fact contained in this document including

but not limited to statements regarding

capacity, response-time performance,

suitability for use, or performance of

products described herein shall be deemed

to be a warranty by Polycom for any

purpose, or give rise to any liability of

Polycom whatsoever.

Contact Information

Please contact your Polycom Authorized

Reseller for assistance.

Polycom, Inc.

4750 Willow Road,

Pleasanton, CA 94588

http://www.polycom.com

PN: 1725-36031-001_H.doc 3

About This Guide

This document explains how to configure and maintain one or more

SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010)

within IP telephony environments.

Polycom Model Numbers

This document covers the following registered model number:

SVP100

Related Documents

SpectraLink e340/h340/i640 Wireless Telephone Configuration and

Administration Guide with Cisco CallManager/CallManager Express

(72-1082-02)

SpectraLink e340/h340/i640 Wireless Telephone Configuration and

Administration Guide with Mitel Networks 3300 and SX-200 ICP

(72-1084-02)

Available at

http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html

Polycom WLAN Compatibility Table (1725-36040-001)

Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a

number corresponding to the type of access point)

Available at

http://www.polycom.com/usa/en/support/voice/wi-

fi/wi_fi_interoperability.html

SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco

PN: 1725-36031-001_H.doc

Deploying Enterprise-Grade Wi-Fi Telephony

Available at

http://www.polycom.com/common/documents/products/voice/m

obile/bestpractices_SLNK_032708.pdf

Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless

Telephones

Available at

http://www.polycom.com/common/documents/products/voice/m

obile/deployment_guide_SLNK_03-08.pdf

Customer Support

Polycom wants you to have a successful installation. If you have

questions please contact the Customer Support Hotline at

(800) 775-5330. The hotline is open Monday through Friday,

6 a.m. to 6 p.m. Mountain time.

For Technical Support: [email protected]

For Knowledge Base:

http://www.polycom.com/usa/en/support/voice/voice.html

Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

Label This typeface indicates a key, label, or button on SpectraLink

hardware.

PN: 1725-36031-001_H.doc 5

Contents

0About This Guide......................................................................3

Polycom Model Numbers..................................................................3

Related Documents.............................................................................3

Customer Support...............................................................................4

Icons and Conventions.......................................................................4

1SpectraLink 8000 SVP Server Overview ....................................9

SpectraLink Voice Priority (SVP) and Quality of Service ............9

SVP Server Models............................................................................10

The Timing Function ........................................................................10

Multiple SVP Servers/Master SVP Server ....................................10

Multiple SVP Server Capacities ......................................................11

Notes on System Configuration......................................................13

System Diagram ................................................................................14

System Components .........................................................................15

The Front Panel of the SVP Server..................................................17

2Installing the SpectraLink 8000 SVP Server..............................19

Required Materials............................................................................19

Locate the SVP Server.......................................................................19

Install the SVP Server .......................................................................20

3Configuring the SpectraLink 8000 SVP Server..........................23

Connecting to the SVP Server .........................................................23

SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco

PN: 1725-36031-001_H.doc

The NetLink SVP-II System Menu .................................................24

Network Configuration....................................................................25

SendAll .........................................................................................26

SVP Server Configuration................................................................29

SVP-II Mode.................................................................................30

Ethernet Link ...............................................................................32

System Locked.............................................................................32

Maintenance Lock .......................................................................32

Inactivity Timeout (min)............................................................32

QoS Configuration ......................................................................33

Reset System ................................................................................33

Reset All SVP Servers .................................................................33

QoS Configuration ............................................................................34

DSCP Tag .....................................................................................34

Change Password..............................................................................36

4Swapping/Adding/Deleting SVP Servers.................................37

Adding an SVP Server......................................................................37

Removing an SVP Server .................................................................37

Changing the Master SVP Server ...................................................38

5Software Maintenance............................................................39

Software Updates..............................................................................39

6Troubleshooting via System Status Menu .................................41

Error Status ........................................................................................42

Network Status..................................................................................43

Software Version...............................................................................45

Gatekeeper Database ........................................................................46

Contents

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7Safety Notices ........................................................................49

8Index .....................................................................................51

PN: 1725-36031-001_H.doc 9

SpectraLink 8000 SVP Server

Overview

The SpectraLink 8000 SVP Server is an Ethernet LAN device that

works with access points (APs) to provide QoS on the wireless LAN.

Voice packets to and from the SpectraLink 8000 Wireless Telephones

are intercepted by the SVP Server and encapsulated for prioritization

as they are routed to and from an IP telephony server.

SpectraLink Voice Priority (SVP) and

Quality of Service

SpectraLink Voice Priority (SVP) is the SpectraLink quality of service

(QoS) mechanism that is implemented in the wireless telephone and

AP to enhance voice quality over the wireless network. SVP gives

preference to voice packets over data packets on the wireless medium,

increasing the probability that all voice packets are transmitted

efficiently and with minimum delay. SVP is fully compatible with

IEEE 802.11b standards.

SpectraLink 8000 Wireless Telephones support basic WMM (Wi-Fi

Multimedia) if also supported by the AP as part of the 802.11e

protocol. If the AP supports WMM, the wireless telephone

automatically discovers and uses it. WMM does not replace the SVP

Server.

SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco

PN: 1725-36031-001_H.doc

SVP Server Models

The SVP Server is available in three models. Which model is selected

for your facility depends on current and expected capacity. All SVP

Servers within a subnet must be the same model type.

•SVP100: Serves 80 calls simultaneously.

•SVP020: Serves 20 powered-on handsets.

•SVP010: Serves 10 powered-on handsets.

See the following capacity tables for multiple SVP Server system

capacities.

All SVP Server models are installed, configured and administered

according to the instructions in this document. The model information

is available on the Software Version screen. See Chapter 6

Troubleshooting via System Status Menu, section Software Version.

The Timing Function

SVP Servers provide the connection or "gateway" to the IP PBX for the

wireless telephones and the "timing" function for active calls. This

"gateway" function is distributed across the SVP Servers.

The number of active SVP Servers is determined dynamically.

Whenever SVP Servers are added to or removed from the system, the

distribution of the "timing" function for active calls is affected.

Multiple SVP Servers/Master SVP Server

Multiple SVP Server environments are those which have more than

one SVP Server. Up to four SVP010 models or up to two SVP020

models may be installed in any one subnet. Up to 16 models of

SVP100 Servers may be installed in any one subnet. All SVP Servers

must be in the same subnet.

In a system comprised of multiple SVP Servers, a master SVP Server

must be identified. The master SVP Server must have a static IP

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