Polycom Unison Poly 311 Manuel utilisateur

Unison Poly 311/250/450

User Guide

Poly 311 Diagram

Poly 250 Diagram

Poly 450 Diagram

Answering Calls

Making Calls

End Calls

Hold Call

Pull Call

Transfer Call

Retrieving Voicemail

Conference Calls

Call Logs and Directories

Enable/Disable DND

Return to the Home Screen

2Rogers Unison | Poly 250/450 | User Guide

Table of Contents

Rogers Unison | Poly 311/250/450 | User Guide

Poly 311 Diagram

Line

Buttons

Incoming

Call/

Voicemail

Indicator

Navigation,

Headset

Speaker

Mute

Softkeys

Volume

Up/Down

Hold

Transfer

Voicemail

Rogers Unison | Poly 311/250/450 | User Guide

Poly 250 Diagram

Line

Buttons

Incoming

Call/

Voicemail

Indicator

Back,

Navigation,

Home

Headset

Speaker

Mute

Softkeys

Volume

Up/Down

Hold

Transfer

Rogers Unison | Poly 311/250/450 | User Guide

Poly 450 Diagram

Line

Buttons

Incoming

Call/

Voicemail

Indicator

Back,

Navigation,

Home

Headset

Speaker

Mute

Softkeys

Volume

Up/Down

Voicemail,

Application,

Contacts

Hold

Transfer

Answering Calls

›If you are not on a call you can; Pick up the handset,

press or , or press the softkey

›If you are on a call, press the softkey, the other

call will automatically go on hold

Making Calls

›If you are not on a call you can; Pick up the handset,

press or or select

›To place the call press the softkey

End Calls

›When on an active call you can pick up the handset,

press or or press the softkey

›**Any call that is on hold will ﬁrst need to be resumed

and then ended as per above.

6Rogers Unison | Poly 311/250/450 | User Guide

Hold Call

›When on an active call press the hold button on the phone

or the softkey

›To resume the call press the hold button on the phone or

the softkey

Pull Call

›When not on a call OR when a current call is on hold,

press the softkey or dial *11

›The call will be pulled to the phone.

Transfer Call

›When on an active call press the or press the

softkey

›Enter the number to transfer to in the dialer screen (if you

are entering a 4 digit extension you will need to press the

softkey)

›Press the softkey immediately

to blind transfer

›Press the softkey once the line is picked

up to complete a warm transfer

Rogers Unison | Poly 311/250/450 | User Guide

Retrieving Voicemail

›You will know you have a voicemail as the voicemail indicator

(upper right corner) will blink when the phone is not ringing. You

will also get the number of voicemails in your VM box on the

lower right corner of your screen.

›VVX250: There is no dedicated voicemail button on this phone

model. To access your voicemail box, please dial *98

›VVX405: To access your VM press the button OR dial *98

›VVX311: To access your VM press the button OR dial *98

Conference Calls

›When on an active call press the button on the phone

or the softkey

›Press the softkey (you may need to press the

softkey if you do not see it)

›Dial the number of the person you want to join the

conference. Once the other caller has answered,

press the softkey

›Repeat the process to add more people to the

conference… up to ﬁve additional

›If you have calls on hold or that come in and would like to

join them into the conference use the Navigation keys

to highlight the call and press the softkey

Rogers Unison | Poly 311/250/450 | User Guide

9Rogers Unison | Poly 311/250/450 | User Guide

12 Call Logs and Directories

View Received/Missed/Placed Calls

›From the home screen, using the navigation buttons

do the following to access call lists

›Down Key – Missed Calls

›Left Key – Received Calls

›Right Key – Placed Calls

›You can dial from the call log by selecting the entry using

the navigation pad and pressing the softkey

›You can view information about the call (Date, Time, Call

Duration, Name) by pressing the softkey

›You can sort the list by pressing the softkey

(Ascending/Descending, Name/Time)

›You can change the type of call displayed (All Calls,

Missed, Received and Outgoing) by pressing the

softkey

›Add the number and name to your local contacts by

pressing the softkey

ContactDirectory

The Contact Directory are contacts that are stored in your phones memory and

backed up to our servers. This directory IS NOT shared with your Unison Softphone

Please note that if we need to reinitialize your account due to technical issues

your local contacts will be lost

Access the Contact Directory

navigation buttons select Directories, than Contact Directory

From the home screen, using the

In Contact Directory you can

›Search for Contacts

›View information about a contact by pressing the softkey

›While viewing the contact you can delete or edit the contact by

pressing the or softkeys

›You can dial from the directory by selecting the entry using the

navigation pad and pressing the softkey

›First and Last Name

›Add a new contact by pressing the softkey pressing Save

when done. You can put the following into a contact

›Phone or Contact Number

›Email

›Job Title

›Speed Dial or Favorite Index

›Label if you don’t want to use First and

Last Name for speeddials

›Assign a unique ring

›Auto Reject the call

›Divert it to another number

Rogers Unison | Poly 311/250/450 | User Guide

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