Polycom SoundStation IP 3000 Manuel utilisateur

USER’S GUIDE

User’s Guide

SoundStation® IP

3000 - 3COM

NBX

Table of Contents

Introduction .......................................................................................................... 1

Parts List .............................................................................................................. 1

Installing SoundStation IP 3000 - 3COM NBX ............................. 2

Preparing for Installation ...................................................................................... 2

Installing and Connecting to the Network ........................................................... 2

Startup Sequence................................................................................................... 3

For Best Performance ........................................................................................... 3

Features .............................................................................................................. 3

Using the SoundStation IP 3000 - 3COM NBX ............................. 4

Placing a Call ........................................................................................................ 4

Internal Calls ................................................................................................ 4

Calling Using the User Directory ................................................................ 4

External Calls................................................................................................ 4

Answering a Call .................................................................................................. 4

Answering Behaviors ................................................................................... 4

Ending a Call ........................................................................................................ 5

Placing a Call On Hold and Resuming It ............................................................. 5

Placing Additional Calls and Switching Among Calls .........................................5

Redialing a Call .................................................................................................... 5

Muting a Call ....................................................................................................... 5

Changing the Volume ........................................................................................... 5

Transferring a Call .......................................................................................... 6

Announced Transfer.............................................................................................. 6

Blind Transfer ...................................................................................................... 6

Direct Mail Transfer ............................................................................................. 6

Conferencing ....................................................................................................... 7

Advanced Conference Call Options...................................................................... 7

Feature Codes ..................................................................................................... 8

Call Parking and Pickup .............................................................................. 9

Call Park & Retrieve ............................................................................................ 9

Call Pickup ........................................................................................................... 9

Direct Call Pickup ................................................................................................ 9

Hunt Groups and Calling Groups ........................................................... 10

Hunt Groups ......................................................................................................... 10

Calling Groups .....................................................................................................10

Paging .............................................................................................................. 11

Internal Paging .....................................................................................................11

External Paging .................................................................................................... 11

Simultaneous ........................................................................................................ 11

Speed Dial ............................................................................................................ 12

One-Touch Speed Dials ....................................................................................... 12

Personal Speed Dials ............................................................................................ 12

System-Wide Speed Dials .................................................................................... 12

Settings ................................................................................................................... 13

Entering the Settings Area ................................................................................... 13

Adjusting the LCD Contrast ................................................................................ 13

Viewing the Language Settings ............................................................................ 13

Selecting a Ringer Sound, or Turning the Ringer Off .......................................... 13

Changing the Time Format .................................................................................. 14

Changing the Date Format ...................................................................................14

Leaving the Settings Area .................................................................................... 14

Troubleshooting ............................................................................................... 14

No Dial Tone ........................................................................................................14

SoundStation IP 3000 - 3COM NBX Does Not Ring .......................................... 14

Flickering LCD .................................................................................................... 14

Quick Keypad Input Is Not Registered ................................................................ 14

Safety and Compliance ............................................................................... 14

Polycom Limited Warranty & Limitation Liability .................... 16

Exclusions ............................................................................................................ 16

Warranty Exclusive ......................................................................................... 16

Service Agreements ..................................................................................... 17

Limitations of Liability ............................................................................... 17

Disclaimer ........................................................................................................... 17

Governing Law ................................................................................................ 15

.......

SoundStation IP 3000 - 3COM NBX User’s Guide

Thank you for selecting the Polycom

SoundStation IP 3000 - 3COM NBX, a

next generation audio conferencing product

for use in offices or small to medium sized

conference rooms, that is fully compatible

with the 3COM NBX Telephony System.

Your SoundStation IP’s network-based

telephony delivers the following features

and characteristics:

 Full-duplex conferencing, for natural

conversations without clipping

or distortion

 Voice over IP (VoIP) technology

 NBX telephony features

and functions such as Call Hold,

Call Transfer, Pickup/ Park, and

Conferencing

 Local Speed Dials for convenient

storage and dialing of up to 10 numbers

In this User’s Guide, you’ll find everything

you need to set up the SoundStation

IP and quickly begin using it. Detailed

information about your SoundStation IP

and its associated Web Interface are

included.

Your Quick Reference Card summarizes

the most commonly used features,

including identification of each key

on the phone.

Introduction

Parts List

6 ft. Data Cable

Power Interface Module (PIM),

With Connected 25 ft. Data Cable

AC Adapter

This User’s Guide

The following items are included in your

SoundStation IP 3000 - 3COM NBX

package. Check the list before installation

to ensure you have received each item.

If you are missing any items, contact your

SoundStation IP distributor.

Quick Reference Card

Warranty Card

Power Cord

Attention Administrators.

The administrators guide is available

only online at www.polycom.com/support

Polycom SoundStation

IP 3000 - 3COM NBX

SoundStation IP 3000 - 3COM NBX User’s Guide

If you are installing the SoundStation IP

yourself, first:

 Verify that your system administrator

has prepared the network and IP

telephony infrastructure for the

SoundStation IP 3000 - 3COM NBX.

For information on setting up your NBX

Telephony System, please refer to the

applicable 3COM documentation.

Note: a special license key is required on

the NBX to enable this phone to operate.

Caution: Be sure to read the Release

Notes (online at www.polycom.com)

and both the Parts List and the Safety

Notices sections in this guide before

you set up and use this product.

Installing SoundStation IP 3000 - 3COM NBX

Preparing for Installation

To install the SoundStation IP and connect

it to the network, complete the following

steps.

1 Place the SoundStation IP on a flat

surface (such as a conference room table

or desktop), with a power outlet and a

data network port nearby.

2 Connect one end of the 6 ft. data cable

to your data network port.

Connect the other end to the network

(LAN) port on the PIM.

3 Connect the 25 ft. data cable to

the RJ-45 port on the bottom of the

SoundStation IP. (The other end of this

cable is pre-plugged into the PIM.)

4 Connect the power adapter to the AC

adapter port on the PIM.

5 Plug the other end into a standard

electrical power outlet in the wall.

Installing and Connecting to the Network

Data

Network

Port

AC Power

PIM

AC Adapter 2

Bottom of IP 3000

RJ-45 Port

SoundStation IP 3000 - 3COM NBX User’s Guide

When you have finished connecting the

phone, a start-up process will automatically

begin. During this process, which may

last several minutes, the LCD will display

a sequence of screens. When the process

is complete, and your SoundStation IP

is ready for use, you will hear a tone

indicating that the unit has been initialized.

The LCD will appear as shown:

Startup Sequence

Dec 7 12:30 pm

Extension : 123

Conf Hold More>>

For Best Performance

Your SoundStation IP performs optimally

when you follow these guidelines:

 Position the SoundStation IP 3000

- 3COM NBX in the center of a

conference table or desk.

 Do not shuffle papers near the

SoundStation IP 3000 - 3COM NBX.

 Seat all conference participants

the same distance from the

SoundStation IP 3000 - 3COM NBX.

 Speak at normal conversation levels,

and direct your voice toward the

SoundStation IP 3000 - 3COM NBX.

 Do not move the SoundStation IP 3000 -

3COM NBX while on a call.

Features

Exit Key:

Return to the normal

display from a menu, a

list, or the Phone Book

LCD:

View information about

your call, your Phone

Book, and your phone

Phone Key:

Obtain a dial tone,

answer an incoming

call, or hang up a call

Redial Key:

Automatically redial the

last dialed number

Menu Key:

Choose to enter such

areas as the Phone

Book, Settings, Admin

Setup, or System

Information

Soft Keys:

Select the context-

dependent functions

displayed on the LCD

LEDs:

Detect call status,

including:

 Green = Call in

progress

 Blinking Green =

Incoming call/ringing

 Red = On hold

Blinking Red = Mute

Scroll Keys:

Scroll through displayed

menus or lists

Select Key:

Select a highlighted

item from a menu

or list

Volume Keys:

Adjust the speaker

volume

Mute Key:

Turn muting

on and off

Dialing Keypad:

Enter numbers

or characters

Redial

SoundStation IP 3000 - 3COM NBX User’s Guide

Using the SoundStation IP 3000 - 3COM NBX

Placing a Call

Your call status LED’s

will blink green as the

incoming call rings.

Press the Phone key.

Answering a Call

Phone Key

Calling Using the User Directory

You can use the internal user directory

to quickly access co-workers’ extensions.

The system updates the directory as you add

or remove users and arranges user names in

alphabetical order, last name first.

External Calls

1 Press the Phone key and listen for

dial tone. (Your call status LED ’s

light green.)

2 If your telephone defaults to an internal

line, press 9 or 8 to access an external

line.

3 Enter the number of the party you would

like to call.

The display will show the name and

extension of internal callers.

To enable the display the name and extension

of external callers, you need Caller ID service

from your local telephone company.

Answering Behaviors

 If two calls ring to your telephone

at the same time, the call that arrived

first is answered when you press

the Phone key.

 If you do not answer a call within a

preset number of rings, the caller is

automatically forwarded.

 When Forward to Voicemail is activated,

all incoming calls are forwarded after

one ring. However, you still have the

opportunity to answer the call during t

hat ring.

For more information on call forwarding

please refer to the applicable NBX System

documentation.

Internal Calls

1 Press the Phone key and listen for

dial tone. (Your call status LED ’s

light green.)

2 Enter the 3-digit or 4-digit extension

number of the party you would like to call.

1 Press either scroll key located to the right

of the display. This will show the first

entry contained in the directory.

2 To scroll through the list, press the Up

or Down scroll keys. To quickly jump to

a name beginning with a specific letter

use the keypad. For example : press the

4 key twice to jump to the first name

that begins with the letter H or press the

3 key three times to jump to last names

beginning with the letter F.

When you have made your selection from

the list, press the Select key to start dialing

a call to that party.

To Access the Internal

User Directory

Note: If a name is not immediately

selected, the display will alternate

between the list of names and displaying

3 menu choices corresponding to the

3 soft keys: [ Select | Back | Exit ].

Press the Select soft key to make

a selection or press the Exit soft key

to exit from the directory.

SoundStation IP 3000 - 3COM NBX User’s Guide

Press the Phone key.

While on a call, press the Hold soft

key. (Your call status LED’s light red to

indicate that the call is on hold.)

To return to the held call,

press the Toggle soft key.

Ending a Call

Placing a Call On Hold and Resuming It

Placing Additional Calls and Switching Among Calls

If your ongoing call(s) are on hold,

you can place an additional call,

and then toggle among them.

1 With your ongoing call(s) on hold,

press the Phone key, then dial

the number.

2 To switch between active calls

press the Toggle soft key.

To dial the last number called,

press the Redial key.

Redialing a Call

Redial

Redial Key

While on a call, press the Mute key.

(Your call status LED’s blink red.)

To turn off Mute, press

the Mute key again.

Muting a Call

To adjust the volume, press the Phone key

and then the Up or Down volume keys.

Changing the Volume

Volume Down Key

Mute Key

Volume Up Key

SoundStation IP 3000 - 3COM NBX User’s Guide

Blind Transfer

In a blind transfer, you transfer the call

without notifying the recipient. 1 While on a call, press the Transfer soft

key. The system places the caller on

hold and selects a new line.

2 Dial the number to which you want to

transfer the call.

3 Press the Complete soft key as soon as

you hear ringing, and then press the

Phone key.

To Do a Blind Transfer

Announced Transfer

When you make an announced transfer,

you notify the recipient that you are about

to connect a call before you complete the

transfer. This allows the recipient to refuse

to take the call.

1 While on a call, press the Transfer soft

key. The system places the caller on

hold and selects a new line.

2 Dial the number to which you want to

transfer the call.

3 When the recipient answers the

telephone, announce the call.

4 If the recipient does not want to take the

call, retrieve it by pressing the Cancel

soft key from which the call originated.

If the recipient wants to take the call,

proceed with the next step.

5 Press the Complete soft key to complete

the transfer, and then end press

the Phone key.

To Announce a Transfer

Transferring a Call

Note: As an alternative to step 2

it is possible to select a party from

the directory or from a Speed Dial

list as the destination of a call transfer.

Please refer to the appropriate

sections on how to select numbers

in this fashion.

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