Plantronics STARBASE 2010 Manuel utilisateur

Plantronics Ltd, Interface Business Park, Bincknoll Lane, Wootton Bassett, Wiltshire, SN4 8QQ

Telephone: 01793 842200 Fax: 01793 848853

Plantronics, the Plantronics logo and StarBase are Registered Trademarks of Plantronics, Inc. Quick Disconnect is a Trademark of Plantronics, Inc.

StarBase®2010

User’s Guide

Contents

Features of the StarBase 2010 Telephone 1-2

Installation

Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Connecting the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Connecting to the Telephone Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Setting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Setting the Dialling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Recall Mode Select Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Operation

Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Headset 'ON' Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Headset Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Pause Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Tone Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Latchable Mute/Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Recall Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Assigning Telephone Numbers to the Memory Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Dialling a Stored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Changing a Number Stored in the Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Trouble Shooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1Ringer Indicator

219 Memory Buttons

3Headset ‘ON’ & ‘OFF’ LED/Button

4Programming Key (store)

5Recall Button

6Latchable mute

7Pause

8Last Number Redial

9Hook Switch

10 Wall Mount

11 Handset Mute

12 Handset Connection Socket

Recall

Store

Mute

Pause

LNR

10 3

Headset

Tone

13 Store On/Off

14 Recall Mode Select Switch

15 Message waiting

16 Pulse/Tone (Dial Mode) Switch

17 Telephone Connection Cord Socket

18 Headset Connection Socket

19 Headset Volume Control

20 Ringer Pitch Switch

21 Ringer Volume Switch

A headset is

only included

with certain

conﬁgurations

On Off

ELR TBR

2/5 1/6

P T

20 21

INSTALLATION: StarBase 2010

Headset Telephone

Setting Up

Before doing anything else,

please take a little time to

check that your StarBase 2010

headset telephone is complete.

When you unpack, you should

have:

■A telephone base unit

■A telephone handset and

handset cord

■A telephone connection

cord

■This User Guide and

optionally, a headset if

indicated on the outer

packaging.

All Plantronics products are

tested and veriﬁed before being

despatched. In the unlikely

event, however, that something

is missing or damaged, then

please contact your supplier.

Connecting the Telephone

The StarBase 2010 telephone

is designed for connection to

either a private direct exchange

line or as an extension being

used on a PABX.

When connecting your

telephone to the network, it is

important to ensure that you

are not overloading it. Every

piece of telephone equipment –

fax, modems, etc. – has a

Ringer Equivalence Number (or

REN). If a REN is not indicated,

a value of 1 can usually be

assumed. When added

together, the total REN of the

equipment connected to the

network should not exceed 4.

Connecting the Handset

Please ensure that the spiral

headset cable is inserted ﬁrmly

into the ports marked handset

(9).

Connecting to the Telephone

Network

The telephone cord should be

connected to the telephone

socket (17) on the back of the

telephone. The other end is

connected to the wall-mounted

telephone network connection

socket.

Setting the Ringer Volume

The ringer volume switch (15)

at the side of the telephone can

be set to one of 3 settings.

Hi = loud ringing tone

Lo = quiet ringing tone

Off = the telephone will not ring

When set to "Off" the ringer

indicator (2) will still ﬂash to

indicate an incoming call.

Use this function if you do not

wish to be disturbed by phone

calls. You can, however, make

a call yourself.

Setting the Ringer Pitch

You may vary the pitch of

the ringer sound by setting

the switch (16) to the desired

position.

Setting the Dialling Mode

A telephone exchange may

operate either tone or pulse

dialling - the StarBase 2010

telephone supports both. To

set the correct dialling mode,

the Dialling Mode switch (14)

should be set to the correct

position.

The following test may be

carried out if the correct

dialling mode is unknown.

■Set switch (14) to tone

■Lift the handset, and wait

for the dial tone

■Press any button, if the

dialling tone stops, then

the dialling mode is

set correctly

■If, however, the tone does

not stop, the switch should

be set to pulse dialling

mode.

Recall Mode Select Switch

This function controls certain

PABX or network features.

The correct setting for the

recall mode select switch (13)

is dependent upon the speciﬁc

PABX that the telephone is

connected to. If in doubt,

please consult your PABX

maintainer.

Two settings are available:

ELR – Earth Loop Recall

TBR – Timed Break Recall

OPERATION: StarBase 2010

Headset Telephone.

To answer an incoming call

with the handset, simply lift the

handset from the cradle. To

place a call, lift the handset and

dial the required number using

the keypad. To ﬁnish a call, the

handset should be replaced on

the cradle.

Headset Key

Using the headset key (3), you

can make calls via the headset

without having to move the

handset to do so. By pressing

the headset key you can obtain

a line, answer an incoming call

or disconnect the current call.

You can switch between

headset and handset and

vice-versa by pressing this key

at any time during a call.

IMPORTANT

Calls can only be transferred

from the handset to the

headset if a headset is

connected to the telephone.

It is possible, however, when

making calls using the headset,

to disconnect from the

telephone using the Quick

DisconnectTM (QD) without

losing the call – the caller is

placed on hold whilst the cord

is disconnected. The call

is still connected, and the

conversation can be continued

after reconnecting the QD.

Headset ‘ON’ LED

While calls are being made

using the headset, the headset

‘ON’ LED (3) lights up to

indicate that a call is in

progress. The light goes out if

no calls, or calls using the

handset, are being made.

Headset Volume Control

A headset volume control (18)

on the right hand side of the

telephone allows you to select

the most comfortable listening

volume for the headset. The

volume level can be set or

changed at any time.

Last Number Redial

The last number dialled is

stored in a last-number redial

memory. To recall this number:

■Lift the handset or press the

headset key (3)

■Wait for the dialling tone

■Press the last number recall

button (7)

■The last number dialled is

automatically redialled.

Pause Key

If your telephone is connected

to a private branch exchange

(PABX), you will usually have

to dial "0" or "9" to access an

outside exchange line. Some

PABXs require a pause in order

to give the PABX time to obtain

the dialling tone. The Pause

key (6) will provide a suitable

pause and may be useful,

especially when storing

numbers. Please be aware each

time the pause key (6) is

pressed it counts as a digit.

Tone Key

The tone key (*) enables you

to switch, temporarily, from

pulse to tone dialling.

If your local telephone network

only supports pulse dialling but

you wish, say, to call an

automated service (e.g.

telephone banking) you can use

the tone key to accomplishthis:

■Lift the receiver, and dial the

number

■Press the tone key; tones

are now generated

■When the call is ended,

the telephone automatically

reverts to pulse dialling

mode.

Latchable Mute

Toswitch off the microphone,

the ‘mute’ key (8) can be

pressed. If selected, the

indicator light on the key lights

up, and the microphone of the

handset and the headset are

switched off. On pressing the

key again, the mute is cancelled.

Handset Mute

To temporarily switch off the

microphone, press the handset

mute (11) button. Releasing the

button will restore speech.

Recall Button

The recall key (5) is used by

PABX systems, and on digital

exchanges. Contact your

service provider for details of

the features available. One

common use of the recall key

on PABX systems is to

transfer calls to another

extension.

If you wish to transfer a call to

another extension, press the

recall button, and then dial the

extension number you wish to

contact.

Assigning Telephone Numbers

to the Memory Keys

The StarBase 2010 headset

telephone can store 19

telephone numbers. You can

use up to 15 digits for each

memory location.

To store telephone numbers:

1) Lift the handset

2) Press the store key (4)

3) Dial the desired telephone

number

4) Press the memory key (1)

that you wish the number

to be associated with

5) To put additional numbers

into memory, repeat steps

2 to 4

6) Rest the handset on

the hookswitch to end

the sequence.

To store a number that has just

been dialled, before replacing

the handset, press store (4)

then the desired memory

location (1).

The memory locations (1) can

be named by carefully lifting

the memory number card

cover and writing a name

against it.

Dialling a Stored Number

To dial a telephone number that

has been stored in one of the

memory locations, lift the

handset, or press the headset

key (3), and wait for the

dialling tone. Press the

memory key (1) that the

required telephone number

was stored under. The number

will be redialled automatically.

Changing a Stored Number

Stored numbers can simply be

‘overwritten’ by following steps

2-5 as outlined previously.

* and # Keys

These keys provide access to

certain features provided by

modern public exchanges and

PABX. Details should be

obtained from the network

operator or PABX supplier.

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