Plantronics APP-51 EHS Manuel utilisateur

Virtual Communications Express

Plantronics EHS Adapter App-51™

Base Setup

You can use the Plantronics EHS Adapter App-51 cable with your headset.

Virtual Communications Express

Plantronics EHS Adapter App-51™

MDA200™ USB Switcher Setup

Virtual Communications Express

Plantronics EHS Adapter App-51™

Phone Setup

IMPORTANT: The phone software must be SIP 3.1 release or higher to support the Plantronics APP-51 EHS.

You must set the headset mode on your phone to select Plantronics Mode before connecting your

Plantronics headset to your phone.

1. Press Menu.

2. Select Settings > Basic > Preferences > Headset > Analog Headset.

3. Use the up or down key to select Plantronics Mode, and then press the Select softkey.

The phone’s echo cancellation feature can be enabled if echo is experienced by a caller:

1. Press Menu.

2. Select Settings > Basic > Preferences > Headset > Echo Cancellation > Enabled.

-OR-

Contact your administrator to change the phone’s sig.ctg configuration file as follows:

voice . aec . hd . enable = 1

voice . aes . hd . enable = 1

If additional guidance is required, please refer to Polycom’s Technical Bulletin 35150 Using an Electronic

Hookswitch with SoundPoint® IP Phones. This provides additional installation advice including instructions

on how to enable echo cancellation. This Technical Bulletin is accessible from www.polycom/support.com

*The IP320 and IP330 require a 2.5mm to RJ-9 converter to connect the APP-51 to the phone’s headset port

– this part is separately available from Polycom.

Virtual Communications Express

Plantronics EHS Adapter App-51™

and slogans identifying Verizon’s products and services are trademarks and service marks or

registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in

the United States and/or other countries. Microsoft and Lync are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries. All other

trademarks and service marks are the property of their respective owners.

Version 1.16 July 2016

Help and Resources

Getting Started with your Service

To learn how to manage your user account settings and site service features, go to:

https://customertraining.verizon.com/virtualcommtraining.

Returning Equipment

Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA)

quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.

Virtual Communications Express Support: 800–287–6235

Or visit https://customertraining.verizon.com/virtualcommtraining

For questions on other Verizon products: 800–230–9800

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