pivotal Echo 5G Boost Manuel utilisateur
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 1 of 30
Pivotal Echo 5G Boost
Installation Manual
(ESBoost-n261)
Version 2022.1
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 2 of 30
Table of Contents
Safety and Regulatory Information .....................................................4
FCC Signal Booster User Information .......................................................................................4
FCC Part 15 Information for User .............................................................................................4
FCC Radiation Exposure Statement ..........................................................................................4
Intellectual Property...........................................................................5
Disclaimer of Warranties; Exclusion of Liability...................................5
Overview of Echo 5G Boost.................................................................6
Why is Low-E Glass a Challenge?................................................................................ 6
How does Echo 5G Boost Solve Low-E Glass? ............................................................ 7
Installation & Setup ............................................................................8
System Components................................................................................................... 8
Choosing a Location for your Echo 5G Boost.............................................................. 9
Finding the Best Window for Reception...................................................................................9
Pre-Installation Cleaning...........................................................................................10
Wipe Instructions ...................................................................................................................10
Installing the Outdoor Unit (ODU) and Indoor Booster Unit (IDU)........................... 11
Before you Begin ....................................................................................................................11
Connecting to Echo 5G Boost............................................................14
Connect to the Echo 5G Boost via Bluetooth with a Laptop ....................................14
Add the Echo 5G Boost as a Recognized Device via Smartphone ............................ 15
Commissioning the Echo 5G Boost....................................................17
Connecting to Echo 5G Boost via Web Browser.....................................................................17
Echo 5G Boost Settings (Details) ............................................................................................20
Setting Azimuth or Elevation Manually ..................................................................................20
Appendix A –Echo 5G Boost Technical Specifications.......................22
Appendix B –Troubleshooting & Support.........................................23
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 3 of 30
Indicator Lights Overview .........................................................................................23
What the IDU Indicator Light Displays Mean............................................................24
Overview.................................................................................................................................24
FAQ / Troubleshooting..............................................................................................24
Getting Technical Assistance ....................................................................................26
Appendix C –Warranty Information .................................................27
Standard Limited Warranty ...................................................................................... 27
User License Agreement for Software......................................................................28
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 4 of 30
Safety and Regulatory Information
This manual should be read and used as a guideline for properly installing and operating the Echo 5G Boost device. This manual
may be changed for system improvement, standardization, and other technical reasons without prior notice. Updated manuals
are available at: https://pivotalcommware.com/Echo5GUserManual.pdf.
FCC Signal Booster User Information
WARNING. This is not a CONSUMER device. This device may not be sold at retail. You MUST have an FCC LICENSE or express
consent of an FCC Licensee (or express consent of your service provider) to operate this device. Antennas must be installed at
least 20 cm (8 inches) from any person. Unauthorized use may result in significant forfeiture penalties, including penalties in
excess of $100,000 for each continuing violation.
FCC Part 15 Information for User
Echo 5G Boost (Model: ESBoost-n261) Outdoor Unit (ODU) and Indoor Unit (IDU) –FCC ID: 2AUVU-ESB261.
•The device contains FCC IDs: 2AUVU-UBR410M and Z64-WL18SBMOD
The Echo 5G Boost system is sold as a system and shall only be operated as a system, with both the Outdoor and Indoor units
installed on low-E glass. Neither can be operated standalone, as both units are required for operation.
Pursuant to part §15.21 of CFR Title 47, you are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and receiver
•Connect the equipment to an outlet on a circuit different from that which the receiver is connected
•Consult the dealer or an experienced radio/TV technician for help
FCC Radiation Exposure Statement
To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy various products may
produce depending on their intended usage. This product has been evaluated to comply with the FCC’s exposure criteria. This
transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The installation of the Echo unit should allow at least 20 centimeters between the device and persons to be in compliance with
FCC RF exposure guidelines.
Use only Pivotal Commware approved power supplies and accessories that are specifically designed for your Echo 5G Boost
device.
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 5 of 30
Intellectual Property
All Intellectual Property, as defined below, owned by or which is otherwise the property of Pivotal Commware, Inc. (“Pivotal”)
or its respective suppliers relating to the Pivotal device, i.e., Pivotal Echo 5G Boost, including but not limited to, accessories,
parts, or software relating thereto (the “Echo 5G Boost”), is proprietary to Pivotal and protected under federal laws, state laws,
and international treaty provisions. “Intellectual Property” means any Pivotal (or where applicable, Pivotal’s supplier’s)
intellectual property including, but not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights,
software, computer programs, and related documentation and other works of authorship. You may not infringe or otherwise
violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify,
prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the
software. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual
Property shall remain with Pivotal and its suppliers.
Disclaimer of Warranties; Exclusion
of Liability
This document provides an introduction to features, functions, setup, and operation of Pivotal Commware’s Echo 5G Boost. For
more information, refer to the Warranty Information.
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 6 of 30
Overview of Echo 5G Boost
Why is Low-E Glass a Challenge?
Low-e glass or low-emissivity glass has a thin coating between two or three panes of glass to reflect
energy and keep temperatures in your home or enterprise consistent. This is good news for saving
energy, but bad news for acquiring a mmWave 5G signal. The losses from low-e glass can be as high as
50 dB. When the signal arrives indoors it has been attenuated significantly due to the difficulties
penetrating low-e glass.
Estimates of the number of U.S. households and businesses with low-e glass are 25% and 35%,
respectively. But recently, says the Department of Energy
1
, more than 50% of window sales in the
commercial market and 80% of the sales in the residential market incorporate low-E coatings.
1
EERE Success Story—Energy-Efficient Windows are Saving Americans Billions of Dollars, https://www.energy.gov/eere/
success-stories/articles/eere-success-story-energy-efficient-windows-are-saving-americans
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 7 of 30
How does Echo 5G Boost Solve Low-E Glass?
Echo 5G outdoor units use Pivotal’s patented Holographic Beam Forming® technology to acquire the 5G
mmWave signal, amplify it, and transmit it indoors though the low-e glass.
By adding an Indoor Boost Unit, that low signal can be captured, amplified, and flooded indoors to
extend the range of the gNB and provide gigabit speed coverage.
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 8 of 30
Installation & Setup
The Echo 5G Boost is designed to be easily installed. The following material provides guidance to
perform a typical installation. Subsequent sections offer additional assistance if needed.
System Components
Echo 5G Boost ODU (1)
Outdoor unit (ODU) with HBF antenna and RF front-end functions:
•Conveys wireless data between user devices and nearby base station
Echo 5G Boost IDU (1)
Indoor unit (IDU): Transmits power through low-e glass
ODU Mounting Ring (with pre-attached level)
Mounts the ring on the window that the ODU locks into, and levels unit.
Booster Alignment Ring
Aligns Indoor Unit indoors with Outdoor Unit outdoors.
Power Adapter (1)
Provides power from wall outlet to Indoor Unit
OUTSIDE Cleaning Wipes (1)
For cleaning the OUTSIDE of the window ONLY to ensure a good bond between the
Outdoor Unit and the window.
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 9 of 30
INSIDE Cleaning Wipes (1)
For cleaning the INSIDE of the window ONLY to ensure a good bond between the
Indoor Booster Unit and the window.
Removal Tool (1)
To remove the mounting ring and adhesive if necessary.
Quick Start Guide (1)
Easy instructions for installation and commissioning.
Choosing a Location for your Echo 5G Boost
The window you choose for your Echo 5G Boost must:
•Be on the ground floor (2m or less from the floor)
•Receive quality 5G reception
•Have an outlet within 10 feet of the mounting location indoors for plugging in the Indoor Unit
Finding the Best Window for Reception
Identify the window with the best 5G reception by downloading the SpeedTest app from your app store,
turning off your phone’s wi-fi, opening the app, and selecting ‘Go.’
IMPORTANT: You must perform the speed test OUTDOORS as you will not get a good signal through
low-e glass.
© 2022 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 10 of 30
Pre-Installation Cleaning
IMPORTANT: There are two wipes packets, one for the INDOOR glass (white packet) and one for the
OUTDOOR glass (gray packet). See below for images of each packet. Make sure you use the CORRECT
wipes packet when cleaning the glass.
Clean the window glass according to the instructions below (also found on the back of the gray outdoor
wipes packet):
Wipe Instructions
[1]Wipe glass vertically and then horizontally to ensure complete coverage. Be sure pad is wetting
the glass surface.
[2]While glass surface is still wet, wipe dry with a clean dry cloth or paper towel.
a. Note: make sure the glass is fully dry before installing either unit.
[3]Apply the item(s) to be bonded within thirty minutes.
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