Pitney Bowes Connect+ 500W-3000 Manuel utilisateur

Shipping & Mailing

Postage Meters

Connect+® Series

Mailing & Shipping Systems

Connect+ Series 500W-3000

User Guide

US English Edition

SV62250 Rev. V

April 27 2022

SV62250 Rev. V

fashion or stored in a retrieval system of any type or transmitted by any means, electronically or

mechanically, without the express, written permission ofPitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this online manual;

however, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well

as performance features are subject to change without notice. Your mailing system may not have

some of the features described in this book.

Connect+® Series, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, IntelliLink,

WEIGH-ON-THE-WAY, W-O-W, PB Postage™, Postage by Phone®, INVIEW, Ascent, SendSuite

Express, Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of

Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective

owners. The USPS® and Priority Mail® are registered trademarks of the United States Postal Service.

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing

conditions. These messages are as follows:

Warning!

Alerts you to conditions or practices that could cause serious injury.

Caution:

Alerts you to conditions or practices that could cause damage to the equipment or

to the material being run.

Important:

Alerts you to conditions or practices that could adversely affect equipment operation if instructions

are not followed exactly.

Note:

Provides a comment or explanation of the associated topic.

1 - Safety

Safety information 8

2 - Getting started

What does this machine do? 14

USPS requirements 15

Postal Security Device 15

Logging in and out of the system 15

The Home screen 16

Parts of the mailing and shipping system 17

Manual adjustments 21

Shutting down your system 22

System specifications 22

3 - Using jobs

All about jobs 29

Opening a job 30

Previewing jobs 30

Creating a new job 31

Editing a job 32

Deleting a Job 32

Job options 33

Job types 34

Saving changes to a job 39

Closing all jobs 40

4 - Running mail

Preparing and correctly feeding the

mailpieces 42

Reviewing the mailpiece specifications 43

Determining the correct postage method 46

Shape Based Rating 47

Running mail - quick start 48

Changing the class, carrier, or special

services 51

Changing the sealing method 53

Graphics and permit-only printing 54

Step-by-Step Running Mail 55

Possible errors when running mail 56

Weighing methods 57

Running a Manual Weight Entry job 57

Running an Attached Scale job 58

Zeroing the scale while running mail 58

Running a WEIGH-ON-THE-WAY® (W-O-

W®) job 59

Running a WEIGH-ON-THE-WAY® (W-O-

W®) - First Piece Only job 60

Running mail with different shapes and

weights 60

Running a differential weighing mail job 61

Using Key in Postage mode 63

Running mail using a barcode scanner 64

How to use the combined ZIP Code and

Customer Reference Number barcode label 64

Running mail with the Residual Rate

Surcharge 66

Table of Contents

Pitney Bowes Operator Guide April 2022 4

Running Mail with the DI900™/DI950™

Inserting System Interface 67

Running mail with SendSuite Xpress™ or

Ascent™ 68

Checking or changing the postage amount on

the Run Mail screen 69

Changing the envelope or tape quantity 69

Advancing or omitting the date 70

Changing the machine speed 70

Printing a sample mailpiece 70

Counting mailpieces 71

Adding graphics, return addresses,

messages, and inscriptions to your mail 71

Changing or adding an inscription 79

Adding or changing a text message or return

address 80

Changing envelope size 83

Changing the envelope print area 83

Changing the color print quality 84

What are tracking services? 85

Electronic Return Receipt (ERR) 89

Creating a combined barcode label job 91

Running mail with a combined barcode label

job 93

Using PresortXtra services 94

5 - SendPro® Shipping

What is SendPro Shipping? 101

Getting started with SendPro® shipping1 101

Adding postage to your SendPro Shipping

account 101

Tracking a shipment 103

Adding an address to the Address Book 103

Changing the sender's address 104

Creating a label from an address 104

Editing or deleting an address 104

Verifying a USPS address 105

Voiding a shipping label 105

Getting a USPS shipping label refund 106

Managing your email notifications 107

Viewing your USPS account information in

SendPro 108

Setting up a UPS account 108

Setting up a FedEx account 108

Measuring your shipment dimensions in

SendPro 109

Adding a shipment memo in SendPro 109

Weighing your shipment with a scale in

SendPro 109

Using your own packaging for shipments 110

Creating a shipping label 110

Creating a USPS return label 112

Printing a shipping label 113

Setting up shipping label printing defaults 114

Reprinting a USPS shipping label 114

Reprinting a FedEx or UPS shipping label 115

Printing a FedEx manifest 116

Checking on a label's refund status 116

Where is postage being spent in SendPro 116

Searching for a shipment in SendPro 117

Filing an insurance claim 118

Enabling Cost Accounts 118

6 - Receive a Package

All about Receive a Package 121

Setting up a cable-connected scanner 121

Receiving a package 123

The Packages screen 123

Find a package 124

Package Notifications 124

Managing Contacts 125

Pitney Bowes Operator Guide April 2022 5

7 - Accounting

All about Accounting 127

Creating, editing or deleting an account 132

Accounting options when running mail 137

All about transactions 141

All about surcharges 148

All about Job IDs 151

All about accounting reports 153

8 - Reports

All about mailing reports 162

Printing a mailing report 162

All about funds and refill reports 163

Confirmation services receipt 164

9 - Refilling your meter

All about postage 166

Pitney Bowes postage account 166

Your postage meter 166

Refilling your meter 167

Checking your balance at Pitney Bowes 168

Postage remaining 168

Setting the low funds warning and the default

refill amount 169

Viewing the refill history 169

Viewing the meter information 170

Uploading postal information 171

10 - Rates and updates

Performing the rate updates 173

Setting the time checks for updates 173

Checking for rates and software updates 173

Viewing the update history 174

11 - System Setup

Personal settings 176

Application settings 177

Internet and network settings 178

System settings 180

Hardware settings 194

12 - Maintenance

Installing a new tape roll 199

Refilling the envelope and tape sealant

bottle 201

No power 201

Printing a test pattern 203

Cleaning the print heads 203

Low ink warning 204

Out of ink warning 205

Replacing an ink cartridge 205

Replacing the printhead 208

Aligning the print heads 212

Turning off spot black (#2) printing 216

Reactivating spot black (#2) printing 217

Contacting Pitney Bowes 218

Pitney Bowes Operator Guide April 2022 6

1 - Safety

In this section

Safety information 8

Safety information

Warning:

Follow normal safety precautions for all office equipment.

Readall instructions before you attempt to operate the machine. Use the equipment only for

its intended purpose.

lUse only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and

use of aerosol dusters or flammable aerosol dusters, can cause an explosive-like condition that

could result in a personal injury and/or property damage. Never use aerosol dusters labeled

flammable and always read instructions and safety precautions on the duster container label.

lTo obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material

Safety Data Sheets can be obtained on the web or from our Supply Line™.

lUse the power cord supplied with the machine and plug it into a properly grounded wall outlet

located near the machine and easily accessible. Failure to properly ground the machine can

result in severe personal injury and/or fire.

lThe wall outlet supplying power to the machine must be a single dedicated wall outlet. Contact a

licensed electrician to ensure there are no other wall outlets on the branch circuit.

lThe electrical circuit (mains) supplying power to the outlet must be switched ON.

lAvoid touching moving parts or materials while the machine is in use. Keep hands, loose

clothing, jewelry and long hair away from all moving parts.

lDo not remove covers or defeat safety interlock switches. Covers enclose hazardous parts that

should only be accessed by properly trained service personnel. Immediately report to Pitney

Bowes Service any damaged or non-functioning components that renders the unit unsafe.

lPlace the unit in an accessible location to allow for proper venting of the equipment and to

facilitate servicing.

lThe power cord wall plug is the primary means of disconnecting the machine from the AC

supply.

lDo not use an adapter plug on the line cord or wall outlet.

lDo not remove the ground pin from the line cord.

lAvoid using wall outlets that are controlled by wall switches, or shared with other equipment.

lDo not route the power cord over sharp edges or trapped between furniture.

Safety

Pitney Bowes Operator Guide April 2022 8

lEnsure there is no strain on the power cord where it becomes jammed between the equipment,

walls or furniture.

lDo not plug headphones into the Line Out jack (Lime Green).

lBe certain the area in front of the wall receptacle into which the machine is plugged is free from

obstruction.

lBefore clearing a stoppage, be sure machine mechanisms come to a stop.

lWhen clearing a stoppage, avoid using too much force to protect against minor personal injury

and damaging equipment.

lTo prevent overheating, do not cover the vent openings.

lOperation of this equipment without periodic maintenance will inhibit optimum operating

performance and could cause the equipment to malfunction. Contact your Pitney Bowes

Customer Service Representative for required service schedule.

lRead all instructions before attempting to operate the equipment.

lUse this equipment only for its intended purpose.

lThe system contains a module (PSD) that contains a coin cell battery, which is not replaceable.

Do not dispose of module in a fire or hot oven. Do not crush or cut module. Do not store module

in extreme hi or low temperatures, or extreme low pressure environments.

Caution:

Moving mechanism can result in personal injury. Keep hands, long hair, ties,

jewelry and loose clothing away from moving parts.

Safety

Pitney Bowes Operator Guide April 2022 9

Caution:

In case of an ink spill, leaking ink or excessive ink accumulation, immediately

disconnect the power cord from the wall plug and contact Pitney Bowes. In the

USA please call 1-800 522-0020. I In the USA, Customer Service

Representatives are available Monday through Friday, 8:00 AM - 8:00 PM EST.

Contact information can also be found at pitneybowes.com

Note:

Always follow the specific occupational safety and health standards for your workplace.

United States

Note:

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause interference to radio communications.

Operation of this equipment in a residential area is likely to cause interference in which case the

user will be required to correct the interference at his own expense.

Caution:

Changes or modifications to this equipment not expressly approved by the party

responsible for compliance could void the user’s authority to operate the

equipment.

Safety

Pitney Bowes Operator Guide April 2022 10

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