PhoneWatch Domonial Manuel utilisateur

PhoneWatch Ltd., Unit 3/4, Sandyford Park,

Burton Hall Rd, Sandyford Industrial Estate,

Dublin 18.

Customer Support: 1850 753 753 Email: inf[email protected]

PW0002 10/13

PhoneWatch Smart Security System

User Manual - Domonial

Thank you for choosing an alarm from

PhoneWatch.

We hope you will have the pleasure of

using your alarm system for many years to

come and that it will keep you, your loved

ones and your home secure.

This user manual will help in your everyday use of the alarm

system. Please take time to read through it, as it gives you

important information and some good tips on using the

system.

If the alarm is activated

If the alarm is activated, the Alarm Receiving Centre will

phone your home or your mobile to check you are ok. If they

make contact, they will ask you for your verication word

to verify you are the genuine user of the alarm system. If

nobody answers or if we are given an incorrect verication

word, we will call keyholders and the emergency services,

if required.

If your alarm system has motion sensors with cameras

tted, images are transmitted to the Alarm Receiving Centre

immediately, where they are veried and the appropriate

action is taken.

Customer Support and

System Maintenance

The alarm system will inform you if there is any fault (see

page 7). If you have any questions, you can simply contact

our Customer Support department during normal business

hours on 1850 753 753 who will help you over the phone or

send an engineer out to investigate.

Note: All of our engineers have PhoneWatch uniforms and

carry PhoneWatch photo ID.

Procedure for transmitted

images

Images which have been transmitted will be treated as

follows:

•The images are used by the PhoneWatch Alarm

Receiving Centre to determine appropriate action.

•The images are processed by authorised expert sta at

our Alarm Receiving Centre.

•All images received remain accessible for up to 21 days.

On the 22nd day, images are routinely deleted.

•The images cannot be passed on to any third party, other

than the Gardaí.

•Handling of the images is in accordance with

requirements set out by the authorities.

PhoneWatch Ltd.

Unit 3/4 Sandyford Park

Sandyford Industrial Estate

Dublin 18

Customer Support: 1850 753 753

Email: info@phonewatch.ie

Your PhoneWatch Alarm Contents

Description of the alarm system Page 4

How to use the keypad and keytag Page 5

How to use the remote control Page 12

How the sensors work Page 14

Maintenance and recommendations Page 16

PhoneWatch Alarm App Page 17

Notes Page 18

PROPERTIES

RADIO

•Narrow band FM, 868 MHZ

•Unique identication for every component in the

system, interference from neighbouring systems is not

possible

•Reports interference

ELECTRICS

•220v - 240v ac with battery back-up

•Built-in surge protection

•Monitoring of power supply

ALARM TRANSMISSION

•Built-in alarm transmitter

•Transmission is monitored using periodical testing

FUNCTIONS

•3 settings: Away and Home and O

•Up to 24 sensors

•Alert functions

•Control unit and sensors are tamper-proof

Description of the alarm

system

How to use the keypad

and keytag

The keypad is equipped with a keytag reader allowing users to arm/disarm the alarm

system using either a valid code or keytag.

It also has an internal siren. The keypad can have up to 9 users congured. To add,

remove or congure users, please contact PhoneWatch.

SIREN KEYTAG READER

ARM/DISARM AREA

SYSTEM FAULT

(Light2)

TAMPER

ALERT (Light4)

PANIC BUTTONS

SYSTEM ARMED

(Light1)

ARMING BUTTON FOR

WHOLE SYSTEM (AWAY)

ARMING BUTTON FOR

PART OF SYSTEM (HOME)

ALARM ACTIVATED

(Light3)

LOUD

SPEAKER

KEYTAG

The control unit is the brain of your alarm system. It exchanges information with the

wireless components that are connected. The control unit collects data that is sent by

the sensors, it registers arming and disarming and communicates with the PhoneWatch

Alarm Receiving Centre.

ARMING YOUR SYSTEM USING YOUR

USER CODE OR KEYTAG

Press an arming button on the keypad and enter the user code,

or swipe a registered keytag.

4 gure user code or keytag -------------------------------------------- Arms the entire system (Away)

4 gure user code or keytag -------------------------------------------- Arms part of system (Home)

Arming can be done by either using the keypad and your user code or using your keytag.

The keypad will emit code acknowledgement tones, followed by delay tones for exit. If the keypad indicates there

is a contact sensor fault, it could mean one of your windows/doors (which are tted with a sensor) are open, the

system must be disarmed and then all windows/doors checked.

Arming is completed automatically at the end of the arming period for exit (depending on the system conguration).

NOTE:

Always ensure that arming is followed by the code acknowledgement tones.

Arming is not reversed by continuing to hold the keytag in front of the keypad. You must remove the keytag from

the keypad for a moment and then swipe again.

After arming, swiping your keytag a second time during the arming sequence will disararm your system.

IF THERE IS A FAULT

WHEN ARMING THE

SYSTEM

If the system detects a fault on arming, it will allow you to

proceed to arm the alarm system.

The keypad emits a fault tone (rapid succession of

beeps) after the acknowledgement tone.

 Check that all doors and windows equipped with

door contacts are closed.

Begin arming the alarm again. If the fault tones

continue contact our Customer Support department.

DISARMING USING YOUR

USER CODE OR KEYTAG

How to disarm the system:

Enter a valid user code or use your keytag.

The keypad gives a disarmed tone and green light

goes out.

Note: The installation engineer will have programmed

an entry delay so you have time to disarm the system on

entry.

EVEN IF THE SIREN IS TURNED OFF, THIS DOES

NOT STOP THE TRANSMISSION OF THE ALARM SIGNAL

TO PHONEWATC H.

NOTE:

Always turn the system o when you enter your home.

Always ensure that disarming is followed by the

disarmed tone.

The status is not reversed by continuing to hold the

keytag in front of the keypad.

You must remove the keytag from the keypad for a

moment and then swipe again.

RESETTING THE SYSTEM

AFTER AN ACTIVATION

If one of the lights on the control unit, 1, 2, 3 or 4, is

blinking slowly, this means that your alarm has been

activated (see page 9 for more details about the lights).

If there is an alarm activation in the memory, the system

cannot be armed until it has been reset.

In order to reset the system, all you need to do is disarm it

by using a valid user code or a keytag. If there is more than

one alarm activation in the memory, repeat this for every

one until lights 1, 2, 3 and 4 have all stopped blinking

slowly.

PROTECTION AGAINST

USE OF THE WRONG

USER CODE

If you enter the wrong user code 5 times in succession

or use non-registered keytags 5 times in succession,

the keypad is locked for 5 minutes and a sound alarm is

triggered.

6 7

PANIC

You can activate a panic alarm at any time, even if the

system is not armed:

Press and hold down and at the same time.

 The siren sounds (depending on conguration, this

function can be deactivated).

An activation alarm is sent to the PhoneWatch Alarm

Receiving Centre.

PROGRAMMABLE

FUNCTIONS

WARNING: The system goes out of programming

mode after 20 seconds if you do not press any keys

during this time, and the red light goes o. If this

happens, you must repeat all the steps.

In programming mode, the user can alter the beep tone

level for all sensors connected to the system (only for units

with beep function) and congure the chime function.

Enter programming mode:

Press and hold down and at the same time.

A double beep sounds and lights 1, 2, 3 and 4 start

blinking.

Exit programming mode:

Press twice.

A double beep sounds and lights 1, 2, 3 and 4 stop

blinking.

Adjust beep tone level on keypad:

Enter programming mode.

 Press Away arming button the required number

of times to identify the sensor you wish to adjust the

beep tone level of (each sensor gives a beep as soon as

it is selected).

EXAMPLE: If you wish to adjust the beep tone level for

sensor 2 press the button twice. Sensor 2 gives a

beep to conrm that it has been selected.

Lights 1, 2, 3 and 4 start to blink.

Press a button from to to select the beep

tone level (1 = min., 7 = max.)

The selected sensor gives a beep to conrm the beep

tone level.

Exit programming mode.

Turning the chime on/o:

A chime sounds on the keypad every time you open a

contact sensor eg. front door.

Enter programming mode.

Press the Home arming button.

Lights 1, 2, 3 and 4 start to blink and there is a long

beep.

Press to turn the chime on or to turn the

chime o.

There is a long beep.

Exit programming mode.

INDICATOR LIGHTS

The keypad has indicator lights to show the status of the alarm system.

LIGHT 1 LIGHT 2

LIGHT 3 LIGHT 4

Lights 2, 3 and 4 indicate faults that are in the memory. The lights are only active when the system is not active and

during the arming and disarming phases. When the system is armed, the indicator lights go o after a few seconds.

LIGHT 1“SYSTEM ARMED”

ALIGHT: The entire system is armed (Away).

BLINKING SLOWLY: Part of the system is armed (Home).

OFF: System is disarmed.

LIGHT 2“SYSTEM FAULT”

ALIGHT: There is a fault in the system.

Faults include battery or power failure, signal transmission failure, GSM/GPRS failure. If this light

stays on, contact PhoneWatch.

BLINKING SLOWLY: There is a fault registered in the system’s memory that must be reset.

OFF: No fault.

LIGHT 3“ALARM ACTIVATED”

ALIGHT: The alarm has been activated or a sensor in the system has been activated. This

includes opening a door contact, a motion sensor or a smoke alarm sensor.

BLINKING SLOWLY: There is an alarm activation registered in the system’s memory that must

be reset.

OFF: No alarm activation.

LIGHT 4“TAMPER WARNING”

ALIGHT: There is a tamper alarm on the system.

BLINKING SLOWLY: There is a fault registered in the system’s memory that must

be reset.

OFF: No tamper message.

Note: See page 7 for resetting system after activation.

KEYPAD TONES

Each time you arm your alarm panel (Away or Home) you

will hear code acknowledgment tones prior to the arming

tone.

Arming

On arming...one beep per second

Arming of the Away function: the beeps continue until the

outer door is closed.

Arming of the Home function: the beeps continue for 30

seconds* until the system is armed.

Activation Completed

After the last door is closed, three rapid beeps

Conrms that the system is armed when the outer door is

closed.

Entry Delay

On entry...one beep per second

This entry tone continues for 30 seconds* after you have

opened the outer door. You must disarm the system

during this time.

*Dened by the user on installation

Disarming

Long, continuous beep

Duration: 2.5 seconds

Conrms that the system has been properly disarmed.

Fault

7 rapid beeps followed by 7 more

This indicates a fault in the system.

Alert

4 beeps in the event of alarm activation sent via the

keypad

Conrms the transmission of an alarm activation to

PhoneWatch.

INFORMATION AND

MAINTENANCE

CLEANING THE KEYPAD

Use only a dry cloth (no cleaning products) to clean the keypad/control unit.

The remote control can be used to arm or disarm the alarm system, or to activate an

audible or silent alarm.

The remote control is an optional extra.

USING THE

REMOTE CONTROL

with 3 indicator lights

DISARMING AFTER

THE ALARM HAS BEEN

ACTIVATED

If the alarm has been activated during your absence:

When you press the disarm button , all three lights

blink slowly.

The system is not disarmed on the rst attempt (this is

to avoid beep tones sounding which might attract an

intruder’s attention).

 To conrm disarming, press the button once again.

The associated light blinks rapidly while

communicating with the control unit and then

remains lit for 3 seconds to conrm disarming.

CHECKING THE STATUS OF

YOUR SYSTEM

 To check the status of your system, hold down the

control button for 2 seconds.

All three lights, light several times in succession,

then the light on the remote that indicates armed or

disarmed stays lit for 3 seconds.

PANIC ALARM

You can activate a panic alarm at any time, even if the

system is not armed:

 Hold down the buttons and

at the same time for 2 seconds.

Depending on how it is congured, the siren on the

keypad may be activated.

An alarm signal is sent to PhoneWatch.

ARMING ALL OR PART OF

THE SYSTEM

Note that when using this remote control, arming occurs

immediately i.e. there is no delay. Only arm the system

when you are outside the area to be secured.

Arming all or part of the system:

 Press the Away button for full arm or the

Home button for part arm.

The associated light blinks while communicating with

the control unit and then remains lit for 3 seconds to

confirm that the system is armed.

The arming tone is given by the control unit.

DISARM

  To disarm all or part of the system, press the Disarm

button .

The associated light blinks while communicating with

the keypad/control unit and then remains lit for 3

seconds to conrm the instruction.

The disarmed tone is given by the keypad/control

unit.

12 13

HOW THE SENSORS

WORK

1. DOOR CONTACT

A door contact is a magnetic contact consisting

of two parts. One part is xed to the door frame

and the other to the door itself. When the door or

window is opened, the sensor is activated.

Always ensure that all doors and windows are

closed before you set your alarm.

2. MOTION SENSOR WITH

CAMERA

A motion sensor, with a built-in camera, reacts

to temperature uctuations caused by a person

moving around.

When this sensor is activated, it simultaneously

takes photographs that are transmitted to the

PhoneWatch Alarm Receiving Centre.

3. SMOKE ALARM SENSOR

A smoke alarm sensor is tted to the ceiling. It

covers up to 50 square metres in an open area.

This sensor can react to steam/cooking fumes.

Avoid smoking in the vicinity of this sensor.

4. GLASS BREAK SENSOR

A glass break sensor detects the sounds

frequencies emitted when glass is broken.

5. CONTACT SENSOR

A contact sensor detects opening and closing of

doors (and windows if used as a window sensor).

14 15

MAINTENANCE AND

RECOMMENDATIONS

We recommend you test your alarm system weekly. Prior to testing, contact our Customer Support department

during normal business hours on 1850 753 753.

Avoid impacts to the components and ensure especially that you do not drop the wireless remote control.

No component should be immersed in water.

Only use a dry cloth to clean components (not cleaning products).

Keep clean and dry at room temperature.

Used batteries should be disposed of in the correct way.

Avoid prolonged exposure to the sound of the siren.

Do not hide motion sensors behind curtains, furniture etc.

Components must not be painted or papered over.

Do not try to open or move components.

Components are protected against tamper and some could cause electric shock.

THE PHONEWATCH

ALARM APP

For details on how to download and access the PhoneWatch Alarm App, go to www.phonewatch.ie/app.

With the PhoneWatch Alarm App you can see the current status of your alarm, when it was last switched o or on and

you can even arm or disarm it all from the palm of your hand!

Any member of your family with a smartphone can also download and use the App via your login details. Just make sure

you keep them secure and only known to your own trusted users.

FUNCTIONS

Events

Displays the history of when your alarm was armed or disarmed.

Status

Displays the current status of your alarm (armed/disarmed). You can also arm/disarm your alarm from this screen. To arm

click‘Arm’ and to disarm, click‘Disarm’. At each action you will be required to enter your App user code. The screen will

switch from red to green in the case of‘disarm’and vice versa for arming.

Other features

The App includes access to useful FAQs for an alarm and contact details for PhoneWatch Customer Support.

Notications of alarm system events (such as arming and disarming) are sent to your phone (when you’re on 3G or WiFi).

You also have visibility of which keytag was used to arm/disarm.

16 17

NOTESNOTES

18 19

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