Panasonic KX-NS1000 Manuel utilisateur
Communication Assistant Server
Quick Reference Guide
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Communication Assistant: Version 4.0 or later
In this manual, the suffix of each model number is omitted (e.g., KX-NCP500NE).
Model No.
KX-NCP/KX-TDE Series
KX-NS1000
Introduction
Communication Assistant (CA) Server is a program to manage users and the operation of CA Client. CA Web
Manager is a Web client used to control CA Server settings from any computer on the PBX’s network.
About the Quick Reference Guide
This Quick Reference Guide is designed to serve as an overview of the features, setup and installation of
CA Server and CA Web Manager.
The Quick Reference Guide is divided into the following sections:
1 Specifications
This section provides general information about the features in CA Server and CA Web Manager.
2 System Connection Diagram
This section shows how CA Server fits into your network.
3 System Requirements
This section provides the minimum and recommended system requirements for installing CA Server
on a PC.
4 Starting CA Server
This section explains how to install and uninstall CA Server, and how to start CA Web Manager.
IMPORTANT
CA Server stores personal information. In order to prevent data theft and leakage, we recommend the
following:
•Set a password-protected screensaver to activate after your computer has been idle for a set amount
of time.
•Use Windows Update to keep your system up-to-date with the latest software patches.
•Carefully manage access to the CA Server computer, and install a firewall to prevent unauthorised
access from the internet.
•Whenever possible, use SSL or other forms of secure data communication.
•Set a login password that is at least 5 characters long, and contains a combination of letters and
numbers.
•Periodically change all login passwords to prevent unauthorised access by third parties.
•Set a password as soon as possible after CA Server is installed. Ensure a password is always set; if
the password is reset for any reason, set the new password immediately.
•Make regular backups of program databases and store them securely in a different location. Record
any settings information should you need to re-install CA Server, and store it securely.
•Care should be taken when sending e-mail via program features. Specifying an incorrect e-mail
address may result in the transmission of personal information to an unauthorised party. When e-mail
settings are made, send a test e-mail to confirm the settings are correct.
•Restrict access to CA Server and CA Web Manager to designated administrators. Whenever possible,
do not install or run unnecessary programs on the computer used to run CA Server.
•When using an external authorisation server, periodically check to make sure all security certificates
are valid and up-to-date.
•When users change extensions, desks, etc., make sure that the access rights for their previous and
new extensions and computers are correct.
•When having the computer serviced, use only authorised technicians, and before servicing, password
protect or encrypt access to database files.
•When the computer used for CA Server is transferred, disposed of, or taken out of service, ensure all
sensitive data is securely erased.
Trademarks:
•Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
2 Quick Reference Guide
Introduction
•Intel, Intel Core, Celeron and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
•Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Notice
•The use of this Software may be limited under the terms of the licence agreement for your system.
Please confirm the terms of your licence before using this Software.
Quick Reference Guide 3
Introduction
Table of Contents
1Specifications ...........................................................................................5
1.1 Overview ............................................................................................................................5
1.2 CA Web Manager Features ...............................................................................................8
1.2.1 Integrating Microsoft Exchange with CA Server .............................................................11
2 System Connection Diagram ................................................................13
3 System Requirements ...........................................................................14
4 Starting CA Server .................................................................................16
4.1 Installing CA Server ........................................................................................................16
4.2 Starting CA Web Manager ..............................................................................................20
4.3 Uninstalling CA Server ...................................................................................................22
5 Open Source Software Licences ..........................................................23
4 Quick Reference Guide
Table of Contents
1 Specifications
1.1 Overview
The functionality of CA Server
CA Server is an application that is installed on a computer on your network. When CA Client users log in to
CA Server (instead of directly to the PBX), the following functions become available:
•The maximum number of simultaneous CA Client users is increased. For more information on the number
of simultaneous CA Client users, see Login Capabilities.
•A CA Client user’s available contacts can be restricted based on their presence settings. For example,
when the "Out of Office" presence is used, only a cellular phone will be available to be called by other CA
Client users.
For more information on this feature, see "Restricting Contacts by Presence" in the CA Client Quick
Reference Guide.
•Settings for CA Client users (e.g. extension user information, dial modification settings, etc.) can be edited
by an administrator using CA Web Manager, a Web client program for CA Server. Settings are updated
for each CA Client user when they log in to CA Server.
Example: Updating user settings with CA Server
CA Client users
CA Server
Settings Changed
Administrator using
CA Web Manager
CA Clients
updated on login
When CA Client users
next log in to CA Server,
the settings changed or
added by the administrator
are received from CA
Server.
An administrator changes
or adds CA Client settings,
which are saved in the
CA Server.
•When a call to a CA Client user’s extension is not answered and they are not logged in to CA Client, CA
Server will record the missed call. When the user next logs in to CA Client, the user will be notified of any
missed calls.
Note
Calls received as a member extension of an incoming call distribution group are not recorded using
this feature.
•Microsoft® Exchange Server calendars can be integrated with CA. The presences of CA Client users will
automatically change according to the contents of their Exchange calendars.
For more information about CA Client features, see the CA Client Quick Reference Guide.
Connecting CA Server to a One-look network of KX-NS1000 PBXs
A One-look network is where multiple KX-NS1000 PBXs in multiple locations are connected and managed
over an IP network. One PBX serves as the Master unit, which controls one or more PBXs, known as Slave
Quick Reference Guide 5
1.1 Overview
units. When CA Server is connected to the Master unit, all CA Client users in the One-look network can log in
to the CA Server. In this way, the One-look network is considered a single entity that interacts with CA
Server.
Login Capabilities
When CA Server is used, the maximum number of simultaneous CA Client users is increased. The following
table shows the maximum number of users that can simultaneously use each CA Client login mode.
CA Client Login Mode
No. of Users
PBX Only
(Up to 240 total users)
No. of Users
with CA Server
(Up to 1022 total users)
Basic-Express
240 1022
Pro
Operator Console 128
128
Supervisor 4
Note
A One-look PBX network has the same maximum number of simultaneous CA Client users as a "PBX
only" configuration. CA Server is required to increase the maximum number of users within the One-look
network.
Network Features
CA Client users can connect to CA Servers connected to other PBXs. Once connected, CA Client users can
view the presence of contacts on the other PBX in real-time, and make or receive calls with them. CA Client
users can also transfer calls or initiate a chat. A network activation key is required to use these network features.
Example network with multiple PBXs
IP Network
CA Client
Pro/Operator/Supervisor Users
with Network Activation Keys
PBX 1
CA Server
PBX 2
CA Client users
and extensions
CA Client users
and extensions
CA Client users
and extensions
PBX 3
KX-NS1000
Master Unit
(One-look network)
KX-NS1000
Slave Units
CA Server
CA Server
View presences and
contact lists of users on
other networked PBXs
6 Quick Reference Guide
1.1 Overview
One computer running CA Server can connect to up to 4 PBXs at the same time. In the example above, PBX
2 and PBX 3 are both connected to one computer running CA Server. A One-look network requires only a
single connection when connecting to CA Server.
Note
•To allow CA Client version 4.0 users to view other PBXs’ contacts, other CA Servers in the network
must be version 3.0 or later.
•CA Basic-Express users cannot use network features.
Maximum number of CA Servers
Up to 8 PBXs can be networked with CA Server. Because one CA Server installation is able to support up to
4 servers, multiple installations of CA Server are required to connect to more than 4 PBXs. For example, 2
computers running CA Server connect to 4 PBXs each, for a total of 8 PBX connections. Or, one computer
connects to 4 PBXs, another computer connects to 3 PBXs, and a third computer connects to 1 PBX, for a
total of 8 connections.
Login capabilities when connecting to multiple CA Servers
A maximum of 1022 CA Client users can connect to CA Server. When CA Client users in a network are
connecting to multiple CA Servers, a maximum of 1022 users can connect to all of the CA Servers. Below is
one example where the maximum number of CA Client users are connecting to all of the CA Servers in the
network.
Example: maximum number of CA Server connections in a network
IP Network
CA ServerCA ServerCA Server
(PBX 1) (PBX 2) (PBX 3) (PBX 4)
CA Server
200 CA Client users 300 CA Client users 250 CA Client users 272 CA Client users
Total Connected Users = 1022
Number of CA Client connections to each CA Server = 1022
+++
PBX System Alarm Notification by E-mail
In the event of a PBX system alarm, CA Server will send an e-mail containing the alarm information to a
specified e-mail address.
Quick Reference Guide 7
1.1 Overview
1.2 CA Web Manager Features
All CA Server functions are controlled through CA Web Manager, a client program that can be accessed by a
networked computer’s Web browser once CA Server is installed. For information on how to access CA Web
Manager, see 4.2 Starting CA Web Manager. After you enter the login password, the main menu appears.
From this menu, you can access the features of CA Web Manager.
Display
You can load different language files for use with CA Web Manager.
User Profile
You can set user profile information for PBX extensions. Contact information and voice mail settings can be
set, and CA Client function settings for each extension can be viewed. User information can be imported from
or exported to an XML file or a CSV file.
Note
If a CA Client user’s login password becomes locked, they will not be able to log in to CA Server until the
password lock is cleared.
To clear a locked password, check the box next to the locked user’s extension number on the User Profile
screen, and click Clear Password.
Contact List Group
You can set the names of Contact List Groups. Once set, a Contact List Group can be added in user profiles
to organise users into groups, for example by office or by department.
System
•Preference Setting
You can enable/disable profile editing by users and set the number of times a password can be incorrectly
entered before the password becomes locked.
Click Update PBX Information if PBX COS settings have been changed.
Click Change PBX Maintenance Console Setting after the Maintenance Console login password has
been changed, and specify the new password.
•VM Setting
On this screen, please input the IP addresses assigned to the voice mail systems on your network. CA
Client users can then access Voice Mail Assistant in CA Client without having to manually enter an IP
address.
8 Quick Reference Guide
1.2 CA Web Manager Features
•Dial Modification
You can set dial modification for dialled phone numbers, such as adding to or removing dialled digits.
•LDAP Setting
You can set the server, account name and password of an LDAP directory service.
•Network Setting
You can set network information for the main CA Server and other networked CA Servers.
•MS Exchange Setting
You can enable Microsoft Exchange Server integration for CA users. For details, see 1.2.1 Integrating
Microsoft Exchange with CA Server.
Maintenance
•PBX System Alarm
You can enable/disable PBX System Alarm notifications by e-mail, as well as set the e-mail address and
e-mail subject line.
•CA Server Alarm
You can enable/disable CA Server log notifications by e-mail. You can set the frequency and time logs are
sent, and the e-mail address and subject line used.
•SMTP Setting
You can set SMTP server information for the sending of e-mails by various CA Server features.
•Backup Database
You can set the frequency, schedule, and save location of CA Server database backups, as well as the
maximum number of backups to store before older backups are overwritten.
•Restore Database
You can restore a database backup from the default location or from a specific folder.
•Activation Key
CA Client (Basic-Express, Pro, Supervisor, and Operator Console), Network, and Thin Client activation
key registration information is displayed.
Login and Security
You can change the current CA Web Manager login password.
About
Provides information about the current installation of CA Server.
Conditions
Notice
For the computer running CA Server, disable any sleep mode or hibernation mode settings. This will ensure
the program will be able to run without interruption.
•CA Client users can use CA Server features only when the computer installed with CA Server is turned
on, the CA Server program is running, and the server connection is active.
•When running, CA Server prevents computer shutdown procedures. The computer running CA Server
cannot be shut down until the CA Server program is terminated.
•For security reasons, CA Web Manager will automatically log off after 5 minutes of inactivity.
•When logging in to CA Web Manager, if you enter the wrong password a pre-programmed number of times,
the CA Server Web Manager password will be locked.
Quick Reference Guide 9
1.2 CA Web Manager Features
If the CA Web Manager administrator password becomes locked, it can by reset from the CA Server,
through the CA Server options menu. Right-click on the CA Server icon in the task tray and choose
Administrator Password Lock Reset.
This will reset the CA Web Manager administrator password. CA Web Manager will automatically launch
to the Login and Security screen, where you can specify a new password.
10 Quick Reference Guide
1.2 CA Web Manager Features
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