Panasonic OneHome BB-HCM311A Manuel utilisateur

Installation/Troubleshooting

Please read this manual before using and save this manual for future reference.

Network Camera

Panasonic Network CameraWebsite: http://www.panasonic.com/netcam

for customers in the USA or Puerto Rico

Model No.

BB-HCM311A

Installation/Troubleshooting

Introduction

How to Use This Documentation

The camera includes the following 2 manual types.

•Installation/Troubleshooting (this manual)

Installation/Troubleshooting provides explanations for accessories included

with the camera, the initial configuration, and troubleshooting tips. The

Installation/Troubleshooting helps you to easily configure the camera.

•Operating Instructions (included on the Setup CD-ROM)

Operating Instructions explains about operations, settings, features and the

cleaning method when using the camera.

Abbreviations

• UPnP is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Adobe, Acrobat and Reader are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

• Microsoft, Windows and ActiveX are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other

countries.

• Pentium is a trademark or registered trademark of Intel Corporation or its

subsidiaries in the United States and other countries.

• SD mark is a trademark of the SD Card Association.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective

owners.

Installation/Troubleshooting

3[For assistance, please call: 1-800-272-7033]

System Requirements for your PC

Your PC (Personal Computer) and network must meet the following technical

specifications for the camera to work properly.

For IPv4 Connection

Item Description

Operating

System Microsoft®Windows®XP, Microsoft®Windows®2000

Microsoft®Windows®Me, Microsoft®Windows®98SE

CPU •For viewing single camera

Pentium®III (800 MHz or greater is recommended.)

•For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)

Interface 10/100 Mbps network card installed

Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio Audio input/output feature (Microphone or speaker)

Installation/Troubleshooting

Note

See Panasonic Network Camera support website at

http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about

network environment.

What is IPv6?

• IPv6 is short for "Internet Protocol Version 6".

• IPv6 was created to address the additional IP addresses that will be

needed as the Internet continues to expand.

• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a

number of years during a transition period.

• Though most ISPs (Internet Service Providers) do not yet support IPv6,

many local networks already use it. When your ISP supports IPv6, your

Panasonic Network Camera will be ready!

• For more information you wish to visit http://www.ipv6.org/.

For IPv6 Connection

Item Description

Operating

System Microsoft®Windows®XP Service Pack 1 or later

CPU •For viewing single camera

Pentium III (800 MHz or greater is recommended.)

•For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)

Interface 10/100 Mbps network card installed

Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio Audio input/output feature (Microphone or speaker)

Installation/Troubleshooting

5[For assistance, please call: 1-800-272-7033]

Table of Contents

1 Before Using..................................................................7

1.1 IMPORTANT SAFETY INSTRUCTIONS........................................7

1.1.1 FCC and Other Information....................................................................... 8

1.1.2 Security Cautions...................................................................................... 9

1.1.3 User Name and Password Protection........................................................ 9

1.2 Included Accessories...................................................................10

1.3 Camera Feature Locations...........................................................11

1.3.1 Front View................................................................................................ 11

1.3.2 Side View................................................................................................. 12

1.3.3 Bottom View ............................................................................................ 12

1.3.4 Rear View................................................................................................ 13

1.4 Connecting the Camera to Your Router.......................................14

1.5 Setting up the Camera to View on the LAN .................................16

1.6 Setting up Internet Access to the Camera...................................21

1.7 Viewnetcam.com Service (IPv4/IPv6)..........................................25

1.8 Connecting the Camera to a Router Supporting UPnP™

(IPv4 Only)...................................................................................27

1.9 Connecting the Camera to a Router Not Supporting UPnP™

(IPv4 Only)...................................................................................28

1.10 Setting up the Camera Using the MAC Address on the Setup

Program .......................................................................................29

1.11 Confirming the Camera Image.....................................................32

1.12 Using the SD Memory Card.........................................................36

1.13 Mounting the Camera...................................................................37

2 Troubleshooting ..........................................................40

2.1 Indicator Error Codes...................................................................40

2.2 Camera Setup Difficulties.............................................................41

2.3 Camera Image/Page Display .......................................................44

2.4 Operation Bar...............................................................................49

2.5 Audio Problems............................................................................50

2.6 Image Buffer/Image Transfer........................................................54

2.7 SD Memory Recording.................................................................55

Installation/Troubleshooting

2.8 IPv6..............................................................................................55

2.9 IPsec............................................................................................56

2.10 Miscellaneous..............................................................................58

Installation/Troubleshooting

7[For assistance, please call: 1-800-272-7033]

1Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce

the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. After taking away the sand or the dust on the lens cover, wipe the lens cover

with a dry cloth.

6. Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

7. Do not install near any heat sources such as radiators, heat registers, stoves,

or other devices (including amplifiers) that produce heat.

8. Protect the AC adaptor cord and AC cord from being walked on or pinched

particularly at plugs, convenience receptacles, and the point where they exit

from the unit.

9. The AC cord is used as the main disconnect device, ensure that the socket-

outlet is located/installed near the equipment and is easily accessible.

10.Only use attachments/accessories such as stand specified by the

manufacturer.

11.Do not touch the unit or the AC adaptor cord and AC cord during lightning

storms.

12.Unplug the unit when unused for long periods of time.

13.Refer all servicing to qualified service personnel. Servicing is required when

the unit has been damaged in any way, such as the AC adaptor, AC cord or

plug is damaged, the unit does not operate normally, or has been dropped.

14.The camera is intended for indoor use only. Prolonged exposure to direct

sunlight or halogen light may damage CCD sensor.

15.Keep the SD memory card (customer-provided) out of reach of children to

prevent swallowing.

SAVE THESE INSTRUCTIONS

Installation/Troubleshooting

1.1.1 FCC and Other Information

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Environment:

Do not install the camera where the temperature is less than 0 °C (+32 °F) or

greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance around the unit

for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock,

or direct sunlight.

Routine care:

Wipe the unit with a dry cloth. Do not use benzine, thinner, or any abrasive powder.

When you leave the unit unused for a long period of time, disconnect the power

cord from the outlet.

If you have any problems:

Consult an authorized Panasonic Factory Service Center.

CAUTION:

Any changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate this device.

CR Coin Cell Lithium Battery Information:

This product contains a CR Coin Cell Lithium Battery which contains Perchlorate

Material - special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate.

Audio and Video Recording Notice

PLEASE NOTE that under certain circumstances, audio/video recording may be

PROHIBITED by law. This device should be used only in compliance with all

applicable federal, state and local statutes.

No responsibility will be taken by our company with respect to consequences

resulting from the use, damage or both of the camera.

Installation/Troubleshooting

9[For assistance, please call: 1-800-272-7033]

1.1.2 Security Cautions

When using this product, take appropriate measures to avoid the following security

breaches.

• Leaks of private information via this product

• Illegal use of this product by a third party

• Interference or suspension of the use of this product by a third party

Take the following measures to avoid security breaches:

• To prevent illegal access, keep the update firmware (If you do not have the

latest version of firmware, this can lead to blocked access or information

leaks).

• You are responsible for the security settings, such as user name and

password, to access this product. This information should not be made

available to any third parties outside the user group.

• Mount the camera where the camera will not be stolen.

• You are responsible for this product's user information, such as videos, still

images and internet contents etc. This information should not be made

available to any third parties outside the user group.

• When sending this product to be repaired with a company not related to

Panasonic, make back-up copies of files, if necessary, and reset this product

to factory default.

• When transferring this product to another party, make back-up copies of files,

if necessary, and reset this product to factory default.

• Recorded files stored on the SD memory card can lead to private information

leaks. When sending this product to be repaired or transferring it to another

party, ensure that the SD memory card is removed.

• When disposing of this product, reset this product to factory default, or erase

information by means of electrical deletion or physical dismantlement.

1.1.3 User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that

will help limit unauthorized individuals from accessing the camera. If you

choose to disable this tool, and choose not to limit access by use of a User

Name and Password, this may result in access to the camera by

unauthorized individuals. (See page 73 of the Operating Instructions in the

Setup CD-ROM)

Panasonic Communications Co., Ltd.

Installation/Troubleshooting

1.2 Included Accessories

Thefollowingitemsareprovidedwiththecamera.Additionalpiecescanbeordered

by calling 1-800-332-5368.

Main Unit—1 pc.

AC cord—1 pc.

Order No.: PSJA1069Z Setup CD-ROM—1 pc.

Order No.:

PSQX3511YCD

Flexible Stand—1 pc.

Order No.: PSKL1020W

Installation/Troubleshooting

(This manual)—1 pc.

Screws—3 pcs.

Order No.: PQHE5004Y

AC Adaptor—1 pc.

Order No.: PQLV202Y

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