Panasonic TH-L55ET5S Mode d’emploi

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Page 1of 3

Date: 13 Sep 2017

IMPORTANT NOTICE

Customers in possession of Panasonic LCD TV model numbers TH-L55ET5S / TH-

L47ET5S / TH-L42ET5S, are advised to check on the condition of the TV pedestal

(stand). Should you find any form of instability (shaky, unsteady) or loosened

mounting screws, please stop using the swivel function of the pedestal stand

immediately and contact Panasonic for assistance:

Customer Service Hotline: 6222 7222

(For repair, please select 1 for Repair, and select 1 again for On-site)

Operating Hours: Mon to Fri 09:00-17:00, Sat 09:00-14:00

Email: [email protected]nasonic.com

As the hotline may be busy with other service matters, you are advised to email

us with the following details:

- Subject: ET5 TV Pedestal Repair

- Name

- Contact number (Mobile)

- Address

- Model number (Indicated on nameplate located behind the TV unit)

- Serial number (Indicated on nameplate located behind the TV unit)

Thank you.

Panasonic Singapore

Page 2of 3

Frequently Asked Questions

1. Is this a recall exercise?

This is NOT a recall exercise in Singapore. As part of our customer service,

Panasonic Singapore will attend to customers that are encountering shaky

or unsteady TV pedestal (stand) for the 3 concerned LCD TV models.

2. Will you be changing the TV pedestal (stand) if it is shaky or unsteady?

We will make a service appointment to replace and secure the mounting

screws (to anti-loosening type) at no charge.

3. Will I have to pay for the repair?

There will be no charges.

4. After the repair, is the TV and the pedestal (stand) under warranty?

The 3 TV models have been sold from March 2012 and the warranty

coverage of up to 36-months (12-months standard and additional 24-

months promotion on case-by-case basis) should have already lapsed. The

pedestal (stand) is also out of our standard limited warranty coverage.

5. How long will it take for the service appointment to be made?

We will arrange for the service appointment within 1 week from the

receiving of your initial email or call.

6. If my TV is wall-mounted, will there be any concern?

No, the TV is secured by the wall-mount installation and it is not necessary

to call us (to arrange for the service appointment) if your TV has been wall-

mounted.

7. What are the risks if the pedestal (stand) is unstable / shaky or the

mounting screws are loosened?

Under such situation, the continued usage of the swivel function of the

pedestal (stand) may risk the main TV unit to be dismounted. This will pose

risk of damage to the main TV unit if it falls from height, and may also cause

damage or injury to surrounding objects or persons.

Page 3of 3

8. What should I do while waiting for the service appointment/repair?

Please stop using the swivel function of the pedestal (stand) immediately.

Customers are also advised to move the TV unit to a secured location if it is

displayed at height or near the edge of any console/display furniture.

9. Where can I locate the TV model number and serial number?

The TV model number and serial number are indicated on the nameplate

located behind the TV unit (see illustration below).

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