ooma Phone Genie Manuel utilisateur
Quick Start Guide
2
Have a question or need assistance?
Here’s where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: support.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (CA)
Installing Ooma Phone Genie is easy! In fact, most users are up and calling in less than 15 minutes.
This guide will walk you through setting up your Ooma Phone Genie and introduce the basics of
using your Ooma service.
Getting Started
■Ooma Phone Genie
■Ethernet Cable
■AC Adapter
Package Contents
Ooma Phone Genie AC AdapterEthernet Cable
A B
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Begin by activating your Ooma Phone Genie
device online. Locate the seven-digit
activation code printed on the bottom of
the Phone Genie.
Next, navigate a web browser to:
http://www.ooma.com/activate
Activate Online
STEP 1
The activation wizard will guide you through:
■Selecting a phone number
■Registering your 911 address
■Adding billing information
■Creating your My Ooma account
You’ll receive an email confirmation once your device
is activated.
4
Connect the Ooma Phone Genie
to your router
Using the included Ethernet cable A , connect
the INTERNET port of the Phone Genie to an
open Ethernet port on your router.
Connect To Your Router
Plug your phone into the
Ooma Phone Genie
Using your existing phone cable, plug your
corded phone or cordless phone base station
into the PHONE port.
Connect Your Phone
STEP 2
STEP 3
Corded or
Cordless Phone
A
5
Power On
Plug in your Ooma Phone Genie
Plug the provided AC adapter B into the POWER port. It is normal for the lights on the
Phone Genie to blink for a couple of minutes while it boots up.
The light on top of the device will light up blue once the device is ready to be used. Pick up the
phone and listen for the musical Ooma dialtone to confirm that your set up is complete.
STEP 4
If your device requires a software upgrade,
the Ooma logo will blink purple while it is downloading
the newest version.
This may take 5-10 minutes depending on the speed of
your Internet connection. Do not unplug the Phone Genie
while it is upgrading. It will automatically reboot after the
upgrade is complete.
Power Outlet
B
Congratulations, you’re done!
Place your first phone call
Pick up the phone you connected to the Ooma Phone Genie and dial just like you always do. Call a friend or
family member and experience firsthand the quality of Ooma PureVoice™ technology. While you’re at it, you
might want to tell them about Ooma!
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Check out My Ooma
Access your online control panel at my.ooma.com. Here you’ll
unlock the capabilities of your system:
■Check voicemail and call logs
■Configure preferences and set up advanced features
■Purchase additional services and add-ons
And much more! The first time you log in, our Setup Wizard will
help you configure our most popular features.
Set up your voicemail
Initializing your voicemail account takes only a few minutes. To get
started, pick up the phone connected to the Ooma Phone Genie
and press the key on the Phone Genie.
The system will walk you through configuring your account and
recording a personal greeting.
What’s next?
Transfer your phone number
In most areas, you can port your existing phone number to Ooma for a one-time fee. You must
maintain phone service with your current provider until the porting process is completed,
which usually takes about 3-4 weeks. To check availability, to learn more, or to get started,
please visit: my.ooma.com/port
7
The Ooma Phone Genie is flexible enough to work in almost any home network and with a variety
of devices. Review the following options to see if any of them apply to your situation.
Alternative Setup Options
Install Ooma Phone Genie between modem and routers
Installing the Phone Genie between your modem and router will result in the best voice quality. This setup allows
Ooma to prioritize your phone calls over other network traffic.
1. Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into
the HOME port of the Phone Genie.
2. Use the included Ethernet cable and connect the INTERNET port of the Phone Genie to your modem.
3. Reboot your modem and router.
Ooma Phone Genie
Router
Modem
INTERNETHOME
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Connecting your phone jacks
You can link the Ooma Phone Genie to all the phone jacks in your home, allowing you to connect phones in
multiple rooms.
NOTE: The PHONE port on the back of your Ooma Phone Genie is not designed or certified for connecting to
your phone company’s wiring, whether through the phone jacks in your home or otherwise. In order to avoid an
increased risk of fire and/or electrical shock, you must first completely and physically disconnect the telephone
company’s wiring outside of your house from the phone wiring that is inside of your house, before you plug your
Ooma Phone Genie into your phone jacks. Please visit www.ooma.com/homedistribution before you proceed
with connecting your Ooma Phone Genie to your phone jacks in this manner.
PHONE
Phone Phone
Ooma Phone Genie
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Add-Ons for Ooma Phone Genie
Ooma HD3 Handset
Ooma HD3 Handset is a
wire-free, whole-house
solution. Designed
specifically for Ooma,
the handset can tap into
most advanced features
like contact list syncing,
Facebook picture caller-ID,
custom musical ringtones,
access to the Instant
Second Line, and more.
Ooma Linx
Don’t let your home’s wiring
stop you from putting a
phone wherever you want.
The Ooma Linx device syncs
wirelessly with the Ooma
Phone Genie to support a
telephone anywhere with
an available electrical outlet.
Ooma Home Security
Give yourself peace of
mind that everything is
fine at home by adding
Home Security to your
Ooma home phone service.
With a variety of sensors
to choose from for a fully-
customized setup, a safer
home is within reach.
Ooma Mobile App
Available for both iOS
and Android devices, the
free mobile app allows
you to make and receive
phone calls, listen to
voicemail, and manage
your Ooma account right
from your phone.
To learn more about these accessories for the Ooma Phone Genie, visit: my.ooma.com/products
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Troubleshooting
■The light is blinking red A blinking red light
indicates that your Ooma Phone Genie is not
operational. It is normal for the light to blink red
for a couple of minutes during boot up. Otherwise,
check the following to make sure everything is set
up correctly:
• Verify that you have activated your device as
described in STEP 1. If you plugged in your device
before going through the activation process,
try rebooting it now.
• Check that your network cables are plugged in
securely. Verify that the INTERNET port is connected
to your router (or modem). The LED at the bottom
right of the connector will be lit green if the cable is
connected properly.
• Check that your Internet connection is working.
Try connecting a computer to the HOME port and
browse to my.ooma.com. You should see the login
screen for My Ooma. If not, troubleshoot your
Internet connection.
• Try rebooting your Phone Genie, modem, and router
by pulling out the power and plugging them back in.
■The light does not light up Check that the AC
adapter is plugged in and power is being supplied
to the device.
■You don’t hear the Ooma dialtone If the light is
blue but you don’t hear a dialtone, check that your
phone is correctly plugged into the PHONE port.
■Incoming calls do not ring your home phone
When it is turned on, the light will light up purple
and all incoming calls will go directly to voicemail
without ringing your phones. To turn off the
feature, press and hold the >> button or dial
*77from your phone.
■You are unable to hear your messages Check
that the speaker hasn’t been turned off. Increase
the volume level by pressing . The device will
say what volume it has been set to.
■Voice constantly breaks up Voice quality is
dependent on the speed and quality of your
Internet connection. For best results, it is
recommended that you hardwire your
Ooma Phone Genie between the modem and
router as shown on page 7. This configuration
allows phone calls to be intelligently prioritized
over other network traffic. You can optimize
how Ooma allocates bandwidth by connecting
a computer to the home port, browsing to
setup.ooma.com, then clicking on the
Advanced tab.
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