Obihai OBi1022 Fiche technique
STEP 1 – LOG INTO ONEPLACE PORTAL
Open a web browser and go to https://oneplace.alaskacommunications.com/
Log in with your 10-digit AKVoice telephone number and the single-use password provided
by your system administrator or in the welcome email. Your administrator may reset your
password if needed.
STEP 3 – SELECT A VOICEMAIL PIN
Choose a minimum 4-digit PIN to protect your privacy when accessing voicemail messages.
STEP 2 – SELECT A NEW PASSWORD
Select a minimum 8-character password containing at least one upper and lower case
letter, number, and special character (e.g., $).
STEP 5 – VERIFY YOUR e911 INFORMATION
1. From the ONEplace home screen, select the Set Emergency Location link in the lower
left corner of the screen.
2. Verify your e911 information displayed on the screen.
3. To enter a new emergency location begin typing the address in the box as indicated.
Select your address when displayed, this will update the map indicating your location.
4. Scroll down to verify both the map pin location and the address entered below.
5. You may modify ONLY the Name and Comment boxes. Do not change any other values as
this is your official emergency address.
6. Scroll down to read the important notices and press the Save button. The system will
process your request and notify that the address is updated.
STEP 4 – RECORD NAME AND GREETING
You may use a computer microphone to record your name and greeting. You may also
choose to complete this later using your telephone by logging into your voicemail box and
following the prompts.
WELCOME
Thank you for choosing AKVoice® by Alaska Communications. Let’s set up your
phone in 5 easy steps.
GETTING STARTED
As a new user, you will need to set a permanent ONEplace portal password, set a voicemail
security PIN, and record a greeting. Once you verify your emergency response (e911)
location, you’ll be able to make and receive calls.
Note: Your telephone line will remain disabled until e911 information is entered.
OBi1022/OBi1062 FEATURE GUIDE
Page 1 - Version 1.0
Updated 09/06/18
Part 1
Getting Started
Part 2
Using Your Telephone
Part 3
ONEplace Advanced
Features
Part 4
Alaska Voice App
EMERGENCY CALLS
In an emergency, lift the handset and dial 911.
Remember: you must update your e911 address through the ONEplace portal if you change
your service address.
VOICE INTERCOM
Lift the handset and press the Intercom key, or dial *96# followed by the extension number.
BLOCK YOUR CALLER ID
To block your outgoing caller ID for a single call, dial *67 before the telephone number.
ANSWERING CALLS
Calls can be answered by lifting the receiver or pressing the Speaker key. Default answer
options are controlled in the Preferences menu dispalyed on the screen.
GROUP PICKUP
To pick up a call ringing in your assigned pickup group, lift the handset and press the Group
Pickup key or dial *12.
DIRECTED PICKUP
To pick up a specific ringing line, lift the handset and dial *11 + extension.
PAGING
To make a page announcement through the OBiHai telephones, lift the handset and press the
Page key.
SOFT KEYS
Most OBiHai telephone features are activated using the 4 context-sensitive feature
keys at the bottom of the display. These feature keys change depending on call
state. Remember, if in doubt look at the soft keys.
USING YOUR TELEPHONE
To make a call, lift the handset and dial the phone number (no access code (e.g., 9) is
required). To speed up call processing, press the Dial soft key when done.
CALL PARK
• While on a call, press the Call Park feature key.
• Retrieve the call by pressing the Call Park feature key.
OBi1022/OBi1062 FEATURE GUIDE
Page 2 - Version 1.0
Updated 09/06/18
Part 2
Using Your Telephone
Part 3
ONEplace Advanced
Features
Part 4
Alaska Voice App
Part 1
Getting Started
THREE-PARTY CONFERENCE
1. While on a call, press the Conference soft key.
2. Dial the phone number then press the Dial soft key.
3. Wait for the called party to answer and announce the call.
4. Press the Conference Now soft key.
TRANSFERRING A CALL
1. While on a call, press the More soft key and select Transfer.
2. Dial the phone number, then press the Dial soft key.
3. Wait for the called party to answer and announce the call.
4. Press the Transfer Now soft key.
TRANSFERRING DIRECTLY TO VOICEMAIL
1. While on a call, press the More soft key and select Blind Transfer.
2. Dial 00 plus the extension number on the dial pad (e.g., 0021).
3. Press the Dial soft key.
IMMEDIATE TRANSFER
1. While on a call, press the More soft key and select Blind Transfer.
2. Dial the phone number or extension on the dial pad (e.g., 21).
3. Press the Dial soft key.
VOICEMAIL
Unheard voice messages will display an envelope icon on the shift keys and red light. Lift
the handset and use the Voicemail soft key or dial *95 to access.
CALL FORWARDING
To forward a call, press the Call Forward soft key, then enter the destination number to
enable.
Note: ONEplace provides call forwarding options including time of day routing and selective
call forwarding.
DO NOT DISTURB
While your phone is idle, press the Do Not Disturb soft key. All calls will be sent directly to
voicemail. To cancel, press the Do Not Disturb soft key again.
OBi1022/OBi1062 FEATURE GUIDE
Page 3 - Version 1.0
Updated 09/06/18
Part 2
Using Your Telephone
Part 3
ONEplace Advanced
Features
Part 4
Alaska Voice App
Part 1
Getting Started
ONEPLACE ADVANCED FEATURES
Advanced features are configured through ONEplace at
https://oneplace.alaskacommunications.com/
ONEplace provides a personal portal to view and manage features including:
For guidance on setting up features, select the Help link on the lower right of your
ONEplace user portal. Some settings, including Password Reset, are done through the
ONEplace Admin Portal. Please refer to the AKVoice Administrator Setup guide.
• Voicemail to email
• Find Me/Follow Me
• Call Forward Busy/No Answer
• Anonymous Call Rejection
• Selective Call Forwarding
• Voicemail Preferences
• Call Forward Unavailable
• Speed Call Short Codes
• Selective Call Rejection
• Call Logs
ALASKA VOICE APP
You may download the Alaska Voice App to place and receive calls on your AKVoice number.
Available from:
• Apple iTunes Store
• Android Play Store
• PC/MAC version is available in the ONEplace portal
To log into the app, use your 10-digit telephone number and ONEplace password.
If you are still having problems, please open a support ticket through your AccountView portal.
OBi1022/OBi1062 FEATURE GUIDE
Page 4 - Version 1.0
Updated 09/06/18
Part 2
Using Your Telephone
Part 3
ONEplace Advanced
Features
Part 4
Alaska Voice App
Part 1
Getting Started
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