Novell ZENWORKS PATCH MANAGEMENT 6.4

User Guide

Agent Management Center v6.4

- ii -

02_013N_6.4.2.10

Novell, Inc.

1800 South Novell Place

Provo, UT 84606

Phone: 800.858.4000

www.novell.com

No. 6,990,660, Other Patents Pending. This manual, as well as the software described in it, is

furnished under license. No part of this manual may be reproduced, stored in a retrieval system, or

transmitted in any form—electronic, mechanical, recording, or otherwise—except as permitted by

such license.

Trademarks:

PatchLink™, PatchLink.com™, securing the enterprise™, WebConsole™, PatchLink

Update™, PatchLink Quarantine™, PatchLink Enterprise Reporting Services™, PatchLink

Scanner Integration Module™, PatchLink Developers Kit™, and their associated logos are

registered trademarks or trademarks of PatchLink® Corporation.

Novell, Novell ZENworks®, Novell ZENworks® Patch Management Server, and Novell Agent

are registered trademarks or trademarks of Novell, Inc.

RSA Secured® is a registered trademark of RSA Security Inc.

Apache is a trademark of the Apache Software Foundation

In addition, other companies' names and products mentioned in this document, if any, may be

either registered trademarks or trademarks of their respective owners.

Feedback:

Your feedback lets us know if we are meeting your documentation needs. E-mail the Novell

Technical Publications department at [email protected] to tell us what you like best,

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MAKES NO REPRESENTATIONS OR WARRANTIES IN REGARDS TO THE ACCURACY

OR COMPLETENESS OF THE INFORMATION PROVIDED IN THIS MANUAL.

PATCHLINK® CORPORATION RESERVES THE RIGHT TO MAKE CHANGES TO THE

INFORMATION DESCRIBED IN THIS MANUAL AT ANY TIME WITHOUT NOTICE AND

WITHOUT OBLIGATION TO NOTIFY ANY PERSON OF SUCH CHANGES. THE

INFORMATION PROVIDED IN THE MANUAL IS NOT GUARANTEED OR WARRANTED

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CONTAINED MAY NOT BE SUITABLE FOR EVERY ORGANIZATION. NO WARRANTY

MAY BE CREATED OR EXTENDED WITH RESPECT TO THIS MANUAL BY SALES

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SHALL NOT BE LIABLE FOR ANY LOSS OF PROFIT OR ANY OTHER DAMAGES

ARISING FROM THE USE OF THIS MANUAL, INCLUDING BUT NOT LIMITED TO

SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES

- iii -

Agent Management Center v6.4 - User Guide

Table of Contents

Table of Contents ___________________________________________ iii

Preface ___________________________________________________ v

About This Guide ...................................................................................................v

Document Conventions ......................................................................................... vi

Chapter 1: Installing the Agent Management Center ________________ 1

Installation Pre-requisites .......................................................................................1

Supported Operating Systems ............................................................................1

Minimum Installation Requirements .....................................................................2

Installing the Agent Management Center .................................................................2

Chapter 2: Getting Started with the AMC _________________________ 7

Managing Credentials ............................................................................................9

Adding Credentials to the AMC ............................................................................9

Reassigning Credentials ................................................................................... 11

Deleting Credentials ........................................................................................ 14

Validating Credentials ...................................................................................... 15

Configuring the AMC ............................................................................................ 16

Chapter 3: Discovering Available Nodes _________________________ 19

Discovering Devices and Installing Agents Using the Wizard ...................................... 19

Using the Wizard to Perform an LDAP Scan ........................................................19

Using the Wizard to Perform an Domain Scan .....................................................26

Using the Wizard to Perform Reverse DNS Lookup ............................................... 33

Using the Wizard to Import Devices From a File .................................................. 39

Manually Discovering Nodes ................................................................................. 45

Manually Performing an LDAP Scan ................................................................... 45

Manually Performing a Reverse DNS Lookup ....................................................... 47

Manually Performing a Domain Scan .................................................................. 48

Table of Contents

- iv -

Chapter 4: Installing ZENworks Patch Management Agents __________ 51

Supported Agent Operating Systems ..................................................................... 51

Determining Device Status ................................................................................... 52

Understanding Installation Tests ....................................................................... 52

Defining the Device Status ............................................................................... 53

Unresponsive Devices ...................................................................................... 53

Using the Agent Installation Wizard ....................................................................... 55

Manually Installing Agents .................................................................................... 59

Manually Uninstalling Agents ................................................................................ 61

Working With Offline Agents ................................................................................. 62

Viewing the AMC Activity Logs .............................................................................. 63

Appendix A: Index __________________________________________ 65

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Agent Management Center v6.4 - User Guide

Preface

This Agent Management Center v6.4 User Guide is a resource written for all users of the Novell

Agent Management Center (AMC). This guide defines the concepts and procedures for installing,

implementing, and using the AMC.

About This Guide

This guide contains the following chapters and appendices.

•Chapter 1, “Installing the Agent Management Center” - Walks you through the installation of

the Agent Management Center

•Chapter 2, “Getting Started with the AMC” - Walks you through the configuration and usage of

the Agent Management Center

•Chapter 3, “Discovering Available Nodes” - Defines the various methods to discover nodes

•Chapter 4, “Installing ZENworks Patch Management Agents” - Defines the various methods to

install your ZENworks Patch Management Agents

•Appendix A, “Index”

Tip: This document is updated on a regular basis. To acquire the latest version of this

document please refer to the Novell Support Web site (www.novell.com/support)

Preface

- vi -

Document Conventions

The following conventions are used throughout this document to help you identify various

information types:

The icons used throughout this document identify the following types of information:

Table 0.1 Document Conventions

Convention Usage

bold

Command names, database names, options, wizard names, window and

screen objects (i.e. Click the

button)

italics

New terms, variables, and window and page names

UPPERCASE SQL commands and keyboard keys

monospace

File names, path names, programs, executables, command syntax, and

property names

Table 0.2 Icons Used

Icon Alert Label Description

Note:

Identifies paragraphs that contain notes or

recommendations.

Tip:

Identifies paragraphs that contain tips, shortcuts, or other

helpful product information.

Warning:

Identifies paragraphs that contain vital instructions,

cautions or critical information.

- 1 -

Agent Management Center v6.4 - User Guide

1Installing the Agent Management Center

The Novell ZENworks Patch Management Server features an enterprise-wide agent distribution and

management utility. The Agent Management Center (AMC) utility allows you to perform network

discovery tasks, install and uninstall ZENworks Patch Management Agents, and perform other agent

management functions, such as removing agents from the ZENworks Patch Management Server

database.

The AMC allows you to automatically discover computers through Reverse DNS Lookup, within a

Windows domain, or within an LDAP Organizational Unit. The results of the discovery will then

identify which computers have the ZENworks Patch Management Agent installed, and facilitate the

installation of the agent on those computers which do not.

Installation Pre-requisites

Supported Operating Systems

The AMC is supported on the following operating systems:

Microsoft Windows Server™ 2003, Standard Edition with SP1

Windows Server 2003, Enterprise Edition with SP1

Windows Server 2003 R2, Standard Edition

Windows Server 2003 R2, Enterprise Edition

Microsoft Windows XP Professional with SP2

Note: Microsoft Vista is not a supported platform for the AMC.

Installing the Agent Management Center

- 2 -

Minimum Installation Requirements

Single Intel Pentium 4 (or equivalent) Processor

512 MB of RAM

200 MB of Free Disk Space (During Installation)

100 MB of Disk Space (After Installation)

Single 100 MB NIC with access to the Internet

Local / Domain Administrator or Administrator Equivalent

Microsoft .NET Framework 1.1 with SP1

Installing the Agent Management Center

The Agent Management Center can be installed on your ZENworks Patch Management Server or

any computer that can connect to your Patch Management Server. For performance reasons, we

recommend you install the AMC on a computer other than your Patch Management Server.

To Download the Agent Management Center Installer

1. Log on to the target computer as the local

administrator

(or a member of the

LOCAL_ADMINS

group).

2. Launch your web browser.

3. Type your ZENworks Patch Management Server URL in your web browser’s Address field.

Press Enter.

4. Type your User Name in the User name field. Press TAB.

5. Type your password in the Password field.

6. Click OK.

The ZENworks Patch Management Server Home screen opens.

7. Select Devices.

Note: The Agent Management Center Installer will detect the existence of Agent

Management Center 6.3 and automatically upgrade to version 6.4.

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Agent Management Center v6.4 - User Guide

8. Click Install.

The Agent Installers page opens.

9. Select the Agent Management Center Installer download link to start the download.

The Download dialog box opens.

10. Click Save.

The Agent Management Center Installer file downloads to the location you

specify.

11. On the Agent Installers page, click Close.

The Agent Installers page closes.

To install the Agent Management Center

1. From the downloaded location, select the Agent Management Center Installer file

to extract the Agent Management Center InstallShield Wizard.

The Agent Management Center Installation Wizard opens to the Welcome page.

Figure 1.1 Agent Installers

Installing the Agent Management Center

- 4 -

2. Click Next.

The License Agreement page opens.

3. If you agree to the license terms, select the I accept the terms of the End User License

Agreement option

4. Click Next.

The Setup Type page opens.

5. Select one of the following options:

Figure 1.2 License Agreement page

Figure 1.3 Setup Type page

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