Nortel CallPilot 202i Guide de configuration

Nortel CallPilot

202i Server Maintenance and

Diagnostics

NN44200-708

Document status: Standard

Document version: 01.02

Document date: 11 August 2009

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed

to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY

KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject

to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Trademarks

*Nortel Networks, the Nortel Networks logo, the Globemark, and Uniﬁed Networks, BNR, CallPilot, DMS, DMS-100,

DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link,

Meridian Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and

Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ADOBE is a trademark of Adobe Systems Incorporated.

ATLAS is a trademark of Quantum Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.

ETRUST and INOCULATEIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,

MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,

WINDOWS, WINDOWS MEDIA, WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

INTEL is a trademark of Intel Corporation.

LOGITECH is a trademark of Logitech, Inc.

MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

QUICKTIME is a trademark of Apple Computer, Inc.

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, SLR75, and TANDBERG are trademarks of Tandberg Data ASA.

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

Information for Japan

Japan VCCI statement

The following applies to server models 1005r, 703t, 201i, 202i, and 1002rp:

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information

Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in

which case, the user may be required to take corrective action.

Publication History

August 2009

CallPilot 5.0 Standard 01.02 of the CallPilot 202i Server Maintenance and

Diagnostics is updated to inform about tracking deleted read and unread

messages in the Session Trace tool.

January 2009

CallPilot 5.0, Standard 01.01 of the CallPilot 202i Server Maintenance and

Diagnostics guide is issued for general release.

Nortel CallPilot

202i Server Maintenance and Diagnostics

NN44200-708 01.02 Standard

5.0 11 August 2009

6Publication History

Nortel CallPilot

202i Server Maintenance and Diagnostics

NN44200-708 01.02 Standard

5.0 11 August 2009

Contents

Chapter 1 How to get help 9

Chapter 2 About this guide 11

Maintenance and diagnostics overview 11

Resolving system problems 12

Replacing hardware components 14

Reference documents 14

Chapter 3 Troubleshooting your CallPilot system 17

Overview 17

Section A: LED and HEX displays 18

Status LEDs and HEX display location 18

Interpreting the power status LED 19

Interpreting the network and drive activity LEDs 20

Interpreting the HEX display 22

Section B: Startup diagnostics 25

Startup diagnostic codes 25

Startup sequence description 28

Troubleshooting startup problems 30

Chapter 4 Using the operating system online diagnostic tools33

Overview 33

Viewing event logs 34

Using TCP/IP diagnostic tools 37

Chapter 5 Using CallPilot Manager to monitor hardware 45

Understanding fault management 46

Section A: Tools for isolating and ﬁxing hardware problems 46

Overview 46

Alarm Monitor 47

Event Browser 49

Maintenance page 50

Channel and Multimedia Monitors 50

Section B: Working with the Maintenance page 51

Introducing the Maintenance page 51

Viewing component states 54

Nortel CallPilot

202i Server Maintenance and Diagnostics

NN44200-708 01.02 Standard

5.0 11 August 2009

8Contents

Starting and stopping components 55

Running integrated diagnostics 59

Viewing the last diagnostic results 62

Section C: Working with the Multimedia and Channel Monitors 64

Working with the Multimedia Monitor 65

Working with the Channel Monitor 66

Chapter 6 Using CallPilot system utilities 69

Overview 69

Diagnostics Tool 70

PEP Maintenance utility 71

Session Trace 73

System Monitor 77

Chapter 7 Performing hardware maintenance and mechanical

assembly 83

Overview 83

Removing the server from the switch 84

Replacing the server 85

Replacing the hard drive 86

Replacing the software feature key 89

Nortel CallPilot

202i Server Maintenance and Diagnostics

NN44200-708 01.02 Standard

5.0 11 August 2009

Chapter 1

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. More speciﬁcally, the site

enables you to:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•sign up for automatic notiﬁcation of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you don’t ﬁnd the information you require on the Nortel Technical Support

Web site, and have a Nortel support contract, you can also get help over the

phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone

number for your region:

http://www.nortel.com/callus

Nortel CallPilot

202i Server Maintenance and Diagnostics

NN44200-708 01.02 Standard

5.0 11 August 2009

10 Chapter 1 How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can usean Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor

or authorized reseller, contact the technical support staff for that distributor

or reseller.

Nortel CallPilot

202i Server Maintenance and Diagnostics

NN44200-708 01.02 Standard

5.0 11 August 2009

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