Nortel 1150E Manuel utilisateur

Carrier VoIP

Nortel IP Phone 1150E User

Guide (CICM)

Release: CICM 10.1 MR2

Document Revision: 04.01

www.nortel.com

NN10300-025

Carrier VoIP

Release: CICM 10.1 MR2

Publication: NN10300-025

Document status: Standard

Document release date: 24 April 2009

Printed in Canada, the United States of America, and the United Kingdom

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.

All other trademarks are the property of their respective owners.

Contents

New in this release 7

Features 7

Terminal features customization, POR 330579 7

Other changes 7

Overview 9

IP Phone terminal description 10

Terminal display 12

Softkey functionality 13

ACD keys 14

Terminal indicators 14

USB keyboard 15

USB mouse 16

IP Phone 1150E menu systems 17

Logoff 17

Audio 17

Display 17

Feature 17

ACD Keys 18

Language 18

Time 19

User 19

History 19

Diagnostics 19

Upgrade 19

Menu hierarchy 20

How to use the navigation keys 20

Connecting the IP Phone to the LAN 21

Logging on 23

Logging on to the network 23

Logging on to the ACD queue 24

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Logging off 25

Logging off from the network 25

Logging off the ACD queue 25

Using a handset 27

Agent features 29

Using the Activity feature 29

Answering an ACD call 30

Ending an ACD call 30

Using the Emergency feature 31

Using the Not Ready feature 31

Using the Make Set Busy feature 32

Answering a call from the supervisor 32

Calling the supervisor 33

Using the Walkaway feature 33

Supervisor features 35

Agent Status Lamp 36

Using the Answer Agent feature 36

Answering an emergency 36

Calling an agent 37

Observing an agent 37

Using the Forced Agent Availability feature 38

Using the Talk/Listen feature 38

Using the Interflow feature 39

Using the Night Service feature 39

Viewing agent status 39

Viewing queue status 40

Display Queue status indicator 41

Making a non-ACD call 43

Making a call using predial 43

Editing a predialed number 43

Originating a call from the Inbox or Outbox 44

Answering non-ACD calls 45

Answering a call 45

Answering a second call 45

Ending a non-ACD call 47

While on a non-ACD call 49

Using call hold 49

Transferring a call 49

Using conference call 50

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Using the mute feature 50

Using call forward 53

Navigating the menu system 55

Navigating the main menu 55

Navigating the Audio menu 56

Navigating the Feature menu 56

Navigating the Time menu 57

Navigating the User menu 57

Using the Audio menu 59

Viewing and editing your audio profile 59

Changing the default volume 60

Resetting the default volume of the headset 60

Selecting a headset type 61

Selecting the dialpad feedback 61

Adjusting the contrast level of the display 63

Using the Feature menu 65

Using the Assign menu 65

Labeling a feature key 68

Using the Options menu 68

Viewing features assigned to the ACD keys 71

Selecting the language 73

Using the Time menu 75

Setting the time zone 75

Enabling Daylight Saving Time 75

Disabling Daylight Saving Time 76

Setting the time format 76

Setting the date format 77

Resetting the default time 78

Using the User menu 79

Viewing your user name 79

Viewing your login type 79

Viewing, disabling, or enabling the auto login feature 80

Changing your password 81

Testing the local mode 83

Performing a firmware upgrade 85

Using the directory 87

Adding or editing a directory entry 87

Deleting an entry from the directory 88

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Making a call using the directory 89

Using the Inbox 91

Accessing the Inbox 92

Viewing Inbox call information 92

Storing a number from the Inbox 93

Using the Inbox to make a call 93

Resetting the Inbox 94

Using the Outbox 95

Accessing the Outbox 95

Viewing Outbox call information 96

Storing a number from the Outbox 96

Using the Outbox to make a call 97

Resetting the Outbox 97

Configuring Bluetooth wireless headsets 99

Pairing a wireless headset with the IP Phone 99

Unpairing a wireless headset 101

Interaction with wired headsets 102

Switching between a wireless and a wired headset 102

Bluetooth headset feature activation 103

Using the dialpad to enter text 105

Using a keyboard with an IP Phone 107

Access code summary 109

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New in this release

The following sections detail what is new in Nortel IP Phone 1150E User

Guide (CICM), (NN10300-025) for this release.

•“Features” (page 7)

•“Other changes” (page 7)

Features See the following sections for information about feature changes:

•“Terminal features customization, POR 330579” (page 7)

Terminal features customization, POR 330579

•This feature allows the message waiting indicator to emit different

signals to indicate a missed call with no voice message, or a missed

call with a voice message. For details, see “Terminal indicators” (page

14).

•This feature makes it possible to dial a call by highlighting an entry in

the Inbox/Outbox/Contact list and then pressing a DN key either on

the main terminal or extension module, or by highlighting the entry and

then pressing the Dial softkey. For details, see “Originating a call from

the Inbox or Outbox” (page 44).

•Call Display now displays the name, as well as the number, of calls

received.

Other changes

There are no other changes for this release.

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8New in this release

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

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Overview

The IP Phone 1150E brings voice and data to the desktop by connecting

directly to a Local Area Network (LAN) through an Ethernet connection.

When you are logged on to the network, the keypad of the IP Phone

operates in the same way as a standard M5216 Meridian Business Set

(MBS) telephone. With the correct permissions, additional services and

features can be accessed using the softkeys of the function display area.

The four softkeys located below the display area can consist of a Menu

softkey and three feature softkeys. The navigation keys can be used

to select a particular menu option. The three feature softkeys can be

configured by your system administrator to activate features provisioned

on the line without having to use the dedicated feature key. The default

Centrex features available on the softkeys are Transfer, Forward, and

Conference. For more information, see “Softkey functionality” (page 13).

The IP Phone 1150E is an Automatic Call Distribution (ACD) phone

designed primarily for call center agents. The administrator can configure

the ACD keys so that the feature set required by a supervisor and the

agent features, are on the same terminal. The administrator creates user

profiles and assigns the ACD features to the dedicated ACD keys.

The Figure 1 "IP Phone 1150E components" (page 10) identifies the

location of the keys and components of the IP Phone 1150E.

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10 Overview

Figure 1

IP Phone 1150E components

IP Phone terminal description

The IP Phone 1150E offers these features:

•light-emitting diode (LED) indicator lamps

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Nortel IP Phone 1150E User Guide (CICM)

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24 April 2009

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