Nortel P0908546 Manuel utilisateur

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P0908546 Issue 01

Enterprise Edge ATA 2

User Guide

P0908546 Issue 01 Enterprise Edge ATA 2 User Guide

Contents

About Enterprise Edge ATA 2 5

What does Enterprise Edge ATA 2 do? 5

Feature List 6

Alternate Line 6

Call Forward 6

Call Park 6

Call Park Retrieve 6

Callback for Call Park 6

Call Pick-up (Directed) 6

Call Pick-up (Group) 6

Call Queuing 7

Camp-on 7

Conference Call 7

Conference Hold 7

Conference Consultation (Split Conference) 8

Disconnecting One Party 8

Hold Call (Exclusive) 8

Hold Call (Public) 8

Hotline 8

Last Number Redial 9

Line Pool Selection 9

Enterprise Edge Voice Messaging 9

Page (General) 9

Page (Intercom) 9

Page (External) 9

Page (Intercom/External) 9

Priority Call 10

Privacy Control 10

Restriction Override 10

Ring Again 10

Reply To a Ring Again Signal 10

Saved Number Redial 11

Send Message 11

Service Mode 11

System Speed Dial 11

Tones 11

4Contents

Enterprise Edge ATA 2 User Guide P0908546 Issue 01

Transfer 12

Blind Transfer 12

Transfer using announce 12

Transfer using Conference 12

To Transfer an external call to a co-worker with a line appearance using

Hold 12

Trunk Answer from any Telephone 13

Voice Call 13

Data Communication 15

Set Tones to OFF 15

Auto-answer Modems and Answering Machines 15

Modem and FAX Transmission Compatibility 15

Troubleshooting for Data Applications 17

P0908546 Issue 01 Enterprise Edge ATA 2 User Guide

About Enterprise Edge ATA 2

What does Enterprise Edge ATA 2 do?

Enterprise Edge Analog Terminal Adapter 2 (Enterprise Edge ATA 2) connects a

digital two-line display telephone port to a standard analog voice device, such as a

single-linetelephoneor adata communicationdevice,suchas a modemor facsimile

machine. Enterprise Edge ATA 2 provides on or off-premise service.

This guide describes:

• Enterprise Edge ATA 2 features used with the Enterprise Edge server

• Data Communication information

• Troubleshooting

All of the features available from Enterprise Edge ATA 2 are accessed by pressing

˚• on your telephone and pressing a feature or access code. The feature

list shows˚• and the feature code. Where applicable, steps are included

to help use each feature. If your telephone does not have a ˚button, you

must use the hook switch (located under the handset). The hook switch must be

pressed for approximately one half of one second.

If your telephone does not have a •or £button, you must use dialpad numbers.

To indicate a •press ⁄. To indicate a £press ‹.

For more information about feature operations, accessing feature operations or

feature codes, see your System Administrator.

6About Enterprise Edge ATA 2

Enterprise Edge ATA 2 User Guide P0908546 Issue 01

P0908546 Issue 01 Enterprise Edge ATA 2 User Guide

Feature List

Alternate Line

˚¤

Allows you to switch between your two intercom lines. When a line is in use, you

hear an error tone informing you that the line is already in use.

Call Forward

˚•›

Directs your calls to another telephone connected to your Enterprise Edge system.

Press the feature code followed by the extension number of thetelephone to receive

the forwarded calls.

To cancel Call Forward, press ˚£›.

Call Park

˚•‡›

Parks the call on hold and allows it to be retrieved from any other telephone within

the system. When the call park is successful, you hear a confirmation tone and the

call is parked on the highest numbered park code in the system. If call park is

unsuccessful, you hear an error tone and remain connected with the call.

Note: Tones must be ON. For a list of park codes, see your System Administrator.

Call Park Retrieve

A parked call can be retrieved from any Enterprise Edge telephone by lifting the

handset and pressing the Call Park code.

Callback for Call Park

Alerts you to the external call you parked and that has remained unanswered for a

set period of time. If your telephone is not in use, callback causes your telephone to

ring. If your telephone is in use, you hear the callback tone over the handset.

Call Pick-up (Directed)

˚•‡ﬂ <plus the ringing number>

Allows you to answer a ringing telephone within your Enterprise Edge system.

Call Pick-up (Group)

˚•‡ﬁ

Allows you to answer any ringing telephone within your Enterprise Edge pick-up

group.

8Feature List

Enterprise Edge ATA 2 User Guide P0908546 Issue 01

Call Queuing

˚•°‚⁄

Allows you to answer the first incoming external call to your telephone, while you

are on a call. All other incoming callers hear a busy signal unless there is another

telephone programmed to ring on the same line.

Camp-on

˚•°¤ <plus the extension number>

Allows you to reroute an external call or a call from a Centrex system telephone to

another Enterprise Edge system telephone.

Conference Call

˚•‹

Allows you to establish a three-way conference between yourself, one external call

and one intercom call, or two intercom calls. Line pool access allows you to

establish a conference between yourself and two external calls.

To establish a conference call:

1. Make or answer the first call.

2. Press ˚¤. This automatically places the first call on hold.

3. Make or answer the second call.

4. Press ˚•‹ to complete the conference.

Note: If the second call is busy, replace the handset and press ˚¤

to return to the first call.

Conference Hold

Allows you to put the two conferenced parties on hold. The held callers are still

conferenced.

To put the conference on hold:

1. Press ˚¤ to put the two conferenced parties on hold.

2. Press ˚¤ to restore the three-way call.

Feature List 9

P0908546 Issue 01 Enterprise Edge ATA 2 User Guide

Conference Consultation (Split Conference)

Allows you to put one party on hold and consult with the other party.

To consult:

1. Press ˚£‹ to split the conference.

2. Press ˚¤ to alternate between calls.

3. Press ˚•‹ to restore the three-way call.

Disconnecting One Party

Allows you to disconnect one party in a three-way conference call.

To disconnect one call:

1. Press ˚£‹ to put one caller on hold. You are connected with the

other call.

2. Replace the handset.

3. Lift the handset and press ˚¤. You are connected with the caller

on hold.

Hold Call (Exclusive)

˚•‡·

Allows you to place an active call on hold and prevents it from beingpicked up from

other telephones. When Tones is ON, a held call reminder tone is heard.

Hold Call (Public)

˚¤

Allows you to place an active call on hold and allows it to be picked up from other

telephones. When Tones is ON, a held call reminder tone is heard.

To retrieve a call on hold:

1. Press ˚¤.

Hotline

Allows you to automatically call a programmed internal or external telephone

number. To use the Hotline feature, lift the handset of the designated hotline

telephone.

10 Feature List

Enterprise Edge ATA 2 User Guide P0908546 Issue 01

Last Number Redial

˚•ﬁ

Automatically dials the last external telephone number you dialed.

Line Pool Selection

Allows several telephones to access a group of exchange lines. To access line pool

selection, enter the line pool code or during the intercom dial tone press:

˚•› <plus the line pool code>.

Enterprise Edge Voice Messaging

Press the Enterprise Edge Voice Messaging extension, or ˚•·°⁄

<and follow the voice prompts>. Allows you to access your mailbox.

˚•·°‚ <and follow the voice prompts>.

Allows you to leave a message.

Note: You cannot use a single line telephone attached to Enterprise Edge ATA 2

for Enterprise Edge Voice Messaging configuration tasks. For more

information about accessing Enterprise Edge Voice Messaging features, see

the Enterprise Edge Voice Messaging Reference Guide.

Page (General)

˚•ﬂ‚ <plus code 1-3> <plus zone code 0-6>

Allows you to make an announcement to all Enterprise Edge telephones

programmed to receive a page, as well as any other connected paging equipment.

You must press a paging zone. For a list of page zones, see your System

Administrator.

Page (Intercom)

˚•ﬂ⁄ <plus zone code>

Page (External)

˚•ﬂ¤

Page (Intercom/External)

˚•‹ <plus zone code>

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