Product Warranty and Return Information
Return Policy
A. All returns for warranty, repair, credit or any other reason must be pre-authorized. A return mer-
chandise authorization (RMA) form must be requested from the NITEK Customer Service Depart-
ment. The form, which will be emailed to the customer, must be filed out completely and emailed
back to the sender at NITEK for approval. An RMA number will be assigned if the request is ap-
proved. In any event, the customer will be notified by NITEK customer service of the outcome. All
approved returns must be shipped freight prepaid, insured and properly packaged. A copy of the
approved RMA form must be enclosed in the shipping container with the goods being returned and
the RMA number must be marked in a visible area on the exterior of the container.
B. Credit Returns must have been purchased within the last 30 days of the date of the receipt of the
equipment at NITEK. Credit returns must be current products listed on the NITEK published price
list, in effect at the time of the return and must be in new and saleable condition, with all factory
packaging. All Credit returns are subject to a restocking charge of up to 40%. Additional restocking
and/or refurbishing charges may be assessed upon inspection. If it is determined by NITEK that the
returned equipment does not meet these conditions, a credit will not be issued.
Lifetime Limited Warranty
Network Extender Products
Nitek warrants to the original End User of Etherstretch products hereunder will be free from defects in ma-
terial and workmanship as of the date of shipment, and that said product will conform to Nitek published
technical specifications as of said date. The foregoing shall apply only to failures to meet said warranties
which appear within that period of time during which the Products are installed in their original installation
for the original End User and operator of such Etherstretch Products; provided, however, that in the event
of product discontinuance, warranty support is limited to five (5) years from the announcement of discon-
tinuance. The duration of the warranty period for products not manufactured by Nitek (e.g., coaxial cabling,
test equipment, power supplies or batteries) shall be the warranty period offered by the original manufac-
turer, if any.
The conditions of any tests shall be mutually agreed upon and Nitek shall be notified of the test, and has
the right to be represented at any and all tests that may be made. The warranties and remedies set forth
herein are conditioned upon proper storage, installation, use and maintenance, and conformance with any
applicable recommendations of Nitek. Additionally, Buyer must promptly notifying Nitek of any defects and,
if required, promptly making the product available for correction.
If any product fails to meet the foregoing warranties, Nitek shall correct any such failure either at its option,
(a) by repairing any defective or damaged product or parts of the products, or (b) by making available any
necessary repaired or replacement products or parts thereof. Any repaired or replacement part or product
shall be warranted for the remaining period of the original Warranty Period. Nitek’s liability with respect to
any product shall not exceed a refund of the price received by Nitek for that product, and in no event shall
Nitek have any liability for any incidental, consequential, special, or indirect damages.
To obtain warranty service, you must first call Nitek and speak to a qualified service representative. If a
return of product is deemed necessary, a Return Authorization number (RA#) will be issued. Upon receiv-
ing a RA#, the product must be shipped back in either its original packaging or packaging providing an
equal degree of protection. This warranty does not cover cosmetic damage or damage due to acts of God,
accident, misuse, abuse, negligence, or modification of, or to any part of the Product. This warranty does
not cover damage due to improper operation or maintenance, connection to improper voltage supply, or
attempted repair by anyone other than a facility authorized by Nitek to service the product. Repair or re-
placement as provided under this warranty is the exclusive remedy of the consumer. This warranty only
covers the first user of the equipment.
