Copyright © Nira Pumps Oy, 2017 | 06/2017
5 Limited International Warranty
The warranty period is determined in the agreement documents. Unless otherwise agreed, the warranty
period for manufacturing and material defects is 2 year, hand pump models NIRA 1, NIRA 67 (not
playground –version) and NIRA 3B which carry a warranty of 3 years. Nira ACE316 carries a warranty of 5
years.
Warranty Conditions
The warranty is only valid if the warranty demand is presented together with the original invoice or sales slip
or (order) confirmation.
NIRA’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective
part. Defective parts shall be replaced with new or equivalent “as new” parts. If necessary, the entire product
shall be exchanged with an identical or functionally identical product. The value of the warranty service is
always limited to the value of the defective product. The defective parts removed from a product as part of a
warranty case shall become the property of NIRA and shall be retained for by the End Customer for NIRA, if
necessary. If these parts cannot be returned to NIRA upon request, NIRA is entitled to charge for a
corresponding amount. When genuine NIRA parts are installed in a NIRA product under warranty, only the
remaining warranty period of the repaired device applies.
Warranty repairs must be carried out by NIRA or authorised NIRA Dealers. No re-imbursement will be made
for repairs carried out by a non-NIRA representative, and any such repair work or damage to the products
caused by such repair work will not be covered by this warranty.
This product is not considered to be defective in materials nor workmanship if it requires adaptation in order
to conform to other local or national technical or safety standards.
This warranty covers none of the following:
a) Periodic checks, maintenance and repair or replacement of parts due to normal wear and tear
b) Costs relating to transport, removal or installation of the product;
c) Misuse, including the failure to use this product for its normal purposes or incorrect installation;
d) Damage caused by lightning, water, fire, acts of God, natural catastrophes, war, public disturbances or
any other cause beyond the control of NIRA;
e) Spillage of chemicals or liquids, or use of any other hazardous or non-instructed substances, which may
affect the product;
f) Minor defects or deviations from the product specifications which are immaterial, negligible or trivial as
regards to the value or the functioning of the product
Proceeding in a Warranty Case
The following information is an explanation of what you must do in the case of a warranty claim. First, please
contact your NIRA dealer and describe the problem (possibly with photographs or videos) and inform NIRA
of the product type and date of purchase. NIRA’s technicians will help to diagnose defects and malfunctions,
and are often capable of eliminating the malfunction over the phone.
In the event that warranty service is required, you should return the product to the dealer from whom it was
purchased, or directly to NIRA’s factory in Finland. In this case, the customer is responsible for the dispatch
and insurance of the product, and the transport and insurance costs shall be borne by the customer. NIRA
shall assume the costs for the materials / spare parts and the labour costs as required, as well as the
standard return transportation to the sender. In case of difficulty, details of local dealers are available online
at www.nira.fi. You may also contact the service centre in Finland (e-mail: nira.info@nira.fi).
The guarantee will become void if:
•A NIRA product has been used in unspecified conditions or if the product is allowed to come into
direct contact with chemicals or agents other than those specified in the manual;
•A NIRA product is equipped or used with parts that have not been approved by NIRA for the product
in question;
•Someone other than a person authorised by NIRA has serviced/repaired or otherwise modified the
device and these measures have caused a fault in the product;
Warranty terms in Finnish language are available at www.nira.fi.
