NHS Xceed SP Manuel utilisateur

Xceed SP / UP Hearing Aid

How to use your new hearing aid

Information

for patients

and carers

Page 2of 18

Volume

Programme Button

(Press and release programme button)

One beep = Programme 1 normal / everyday

 Two beeps = Programme 2 ______________

 Three beeps = Programme 3 ______________

 Four beeps = Programme 4 ______________

Your New Hearing Aid

 Xceed SP

 Xceed UP

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Turning your hearing aid ON and OFF

Turn your hearing aid ON by closing the battery door completely with the

battery in place. When the battery door is closed the hearing aid will start

up by playing a jingle.

This indicates that the battery is working, andthe hearing aid is operating.

Turn your hearing aid OFF by opening the battery door slightly until a

“click” is felt.

To preserve the battery, make sure your hearing aid is switched off when

you are not wearing it.

Open the battery compartment fully to allow air to circulate whenever you

are not using your hearing aid, especially at night. When the hearing aid

is switched off it will go back to the default program and volume.

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Changing batteries

The Xceed SP battery size is P13.

The Xceed UP battery size is P44.

Each battery should last 10 to 14 days. A worn-out battery should be

removed immediately.

When the battery power is low, you will hear 2 beeps, this pre-warning

starts when the battery has only a few hours of operation left. The pre-

warning will be repeated in moderate intervals to indicate it is time to

change the battery.

If the battery runs out the hearing aid turns off. When that happens, a

series of beeps are played to indicate that the hearing aid is no longer

operating.

This is not an indication of a malfunction.

Batteries are available free of charge by contacting the department.

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Left/Right ear marking

Hearing aids are fitted to the uniqueness of each ear, which means if you

have two hearingaidsthen your left hearing aid is programmed differently

from your right. That is why it is important to distinguish between the left

hearing aid and the right.

In order to easily identify whether it is the left ear or right ear hearing aid,

colour markings may be applied inside the battery door.

Page 6of 18

Putting on your hearing aid with mould

Place the tip of the earmould in your ear canal, twisting slightly, making

sure that the top part of the earmould is pushed behind and under the

fold of your ear.

Gently pull up your ear and press the earmould in the direction of the

ear canal.

With the earmould positioned correctly in your ear, place the hearing aid

behind your ear by lifting its lower part and sliding it over the top of your

ear.

Replacing the tubing

The tubing in the earmould should be replaced when it becomes yellow

or stiff, usually every 6-8 months. This can be done at the Hearing Aid

Repair clinic, please call for an appointment.

Page 7of 18

Lost Hearing Aids

Take care of your hearing aid/s if they are lost or damaged you may be

charged. If this does happen, you will need to call the department for an

appointment.

Avoiding heat, humidity and chemicals

Your hearing aid must never be exposed to extreme heat e.g. left inside

a parked car in the sun. They must never be exposed to a lot of

moisture e.g. steam baths, showers or heavy rain. Nor must they be

dried in microwave ovens or other ovens.

Wipe the batteries carefully if moisture is present as it may affect their

performance.

The chemicals in cosmetics, hairspray, perfume, aftershave lotion,

suntan lotion and insect repellent can damage your hearing aid. You

should always remove your hearing aid before applying such products

and allow time for the product to dry before refitting your hearing aid. If

you use lotion, be sure to wipe your hands dry before putting on your

hearing aid.

Seven easy steps to better hearing

It takes time to adjust to a new hearing aid. How long this adjustment

takes differs from person to person. It will depend on a number of

factors, such as whether you have had a hearing aid before and the

degree of your hearing loss.

1. In the quiet of your home

Try to accustom yourself to all the new sounds. Listen to the many

background sounds and try to identify each sound. Bear in mind that

Page 8of 18

some sounds will seem different from what you are used to. You may

have to learn to identify them again. Note that in time you will get

accustomed to the sounds in your environment.

If using the hearing aid makes you tired, take them off for a little while

and have a rest. Gradually, you will begin to be able to listen for longer

periods of time. Soon, you will be able to wear your hearing aids

comfortably all day long.

2. Conversation with another person

Sit with someone else in a quiet room. Face each other so you can read

facial expressions easily. You may experience new speech sounds,

which can seem a little disturbing in the beginning. However, after the

brain has adapted to the new speech sounds, you should hear speech

clearer.

3. Listen to radio or TV

When listening to the TV or the radio, start out by listening to news

commentators since they usually speak clearly, then try other programs.

If you find it difficult to listen to TV/radio, you may want to refer to the

contacts at end of this booklet for advice on assistive devices.

4. In group conversations

Group situations are usually accompanied by a greater degree of

background noise, and are, therefore, naturally more difficult to cope

with. In such situations, therefore, focus your attention on the person

you want to hear. If you miss a word, ask the speaker to repeat.

Page 9of 18

5. Telecoil use in church, theatre or cinema

An increasing number of churches, theatres and public

buildings often have loop systems installed. These

systems send out wireless sound to be received by

the telecoil in your hearing aid. Typically, a sign will let

you know whether the place has a telecoil.

6. Using the telephone

When using the telephone, tilt the

receiver edge lightly on your cheek-bone

and position the phone slightly over the

ear close to the hearing aids microphone.

The sound then flows directly into the

hearing aids microphone opening. This

way, the hearing aids will not whistle, and

you ensure the best conditions to

understand the conversation. When you

have the receiver in this position, remember to speak directly into the

mouthpiece on the telephone in order to ensure good understanding on

the other “end of the line”.

If you find it difficult to use the telephone, you may want to contact one

of the suppliers mentioned at the end of this booklet for information and

advice.

7. Use your hearing aids all day long

The best way to ensure better hearing is to practice listening until you

can wear your hearing aids comfortably all day. In most cases, you will

not get the full benefit of the hearing aids if you use them infrequently.

Your hearing aids will not restore normal hearing, nor will they prevent

or improve a hearing impairment resulting from a physiological

condition. What they will give you, however, is help towards making

Microphone

Page 10 of 18

better use of the hearing ability that you have. If you have two hearing

aids always wear both.

The most important benefits of wearing two hearing aids are:

•Your ability to localize sounds will improve

•It will be easier to understand speech in noisy surroundings

•You will experience a fuller, more comfortable sound picture

Common Problems and their Solutions

If none of the above solutions solves the problem, contact the

department for assistance.

Symptom Possible cause Solution

No Sound

Worn-out battery Change Battery

Blocked tube

(wax/condensation) Clean tube

Intermittent or

reduced sound

Blocked tube

(wax/condensation) Clean tube

Worn-out battery Change Battery

Build-up of wax in ear

canal

Have ear checked by

Whistling/Squealing

noise whilst in ear

Ear piece not inserted

correctly Reinsert hearing aid

Build-up of wax in ear

canal

Have ear checked by

Tubing split Make appointment for

replacement tubing

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