NEC Xen Topaz Manuel utilisateur

Single Line Telephone

User Guide

Intelligent Hybrid System

Thank you for purchasing the NEC “Xen Topaz” telephone system.

Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those in

this guide. Check with your NEC Authorised Supplier / System Administrator and make a note of any differences.

Before using Your Telephone…

Using Your Telephone

The NEC AT-21 Single Line Telephone is displayed here. This User Guide describes general analogue Single

Line Telephone (SLT) procedures. Refer to the User Guide included with your specific SLT for details on

additional key functions.

Redial Key

Flash Key

Handset Dial Keys

Message Lamp

Ring Key

Volume Control Keys

Placing Calls

Placing Calls Quickly

Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin

speaking. Dialling “1” changes voice/ring mode (where the destination is a Topaz Telephone).

Placing an Intercom Call

Extension Numbe

???

Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):

2-digit dialling: Common = 00-79, Personal = 80-99, or

3-digit dialling: Common = 000-899, Personal = 990-919.

Single Line Telephones cannot store a number into an Abbreviated Dialling Bin. For this you must use a

Display Topaz Telephone or PC Programming application. Ask your NEC Authorised Supplier for details.

System programming is required to provide Group Abbreviated Dialling. Ask your NEC Authorised Supplier

for details.

Abbreviated Dialling <for outside calls>

Group

Abbv. 18 4 Grou

bbv. Bin No.

???

Common/Personal

Abbv. Bin No.

Common

Personal

Abbv. ???

Listen for Dial Tone before dialling the Telephone Number.

Placing an Outside Call

Tele

hone Number

????0

Trunk Code

If your call doesn’t go through…

Setting Camp On / Callback / Trunk Queuing

<Camp On> For Intercom Call, when you hear ringing, wait for the called party to answer.

For Trunk Queuing, when you hear Dial Tone, begin dialling the telephone number.

<Callback> For Intercom Call, when your phone starts the ringing, lift handset and wait for the called

party to answer.

For Trunk Queuing, when your phone starts the ringing, lift handset, hear Dial Tone and

begin dialling the telephone number.

0Wait without

hanging up

Wait for the

system to call

you back

<Cam

On>

(Hear Busy Tone,

No Answer, or

Trunk Unavailable)

(

When Cam

On set

)

8 07

Cancelling Camp On / Callback / Trunk Queuing

Placing Calls Quickly

Intercom numbers can also be stored under Last Number Redial. (System programming is required. Ask

your NEC Authorised Supplier for details.)

Last Number Redial <for outside and intercom calls>

Answering an Outside / Intercom Call

(Ringing)

Each type of incoming callcanhave its own distinctive ringing pattern.Ask you NEC Authorised Supplierfor

details.

Setting / Answering a Message Waiting Indication

(Hear Busy Tone or No Answer)

Your phone’s

MW Indicator

is flashing

Set

Answer

8 14

When you set MW, the called party’s MW Indicator starts to flash.

When you answer MW, the MW Indicator shall automatically go off when the called party answers.

Clearing All Message Waiting Indications (at any extension)

8 7

Clear all messages (you have left for other extensions and messages other extensions have left for you).

If your call doesn’t go through…

Cancelling a Message Waiting Indication (at originating extension)

871

Extension Number

you want to cancel MW

???

Answering Calls

Picking up another Extension’s Call

System programming is required to allow Group Call Pickup. Ask your NEC Authorised Supplier for details.

Hold / Transferring Calls

68 7

?7 5 ? ?

Extension Numbe

In same

Group

In other

Groups

Pickup for

Specified

Extension

68 9

Retrieving a Held Outside Call

? ?7 7 2

Trunk No.

you want to retrieve

Transferring a Call to another Extension

(

Talkin

???

Extension Numbe

(

Announce

)

FLASH

Placing a Call on Hold / Retrieving a Held Call

(

Talkin

If you go on hook, the held call will ring back.

This operation puts your call on Exclusive Hold. Other extension users can not take the call off Hold.

Hold Retrieve

(

Don’t han

FLASH FLASH

Forwarding Calls / Do Not Disturb

Do Not Disturb (DND)

DND : Trunk Incoming Call

DND : Intercom Incoming Call

DND : Trunk & Intercom Incoming Call

DND : Transferred (CFW) Call

DND : Cancel

When you set DND, the Internal Dial Tone pattern changes.

8 74

Call Forwarding / Follow Me

When you set a Call Forward, the Internal Dial Tone pattern changes.

8 ? ? ?

Extension Number

8 8

4 0

Busy / No Answer

Cancel

CFW Condition ?

CFW Type

Immediate

No Answer

Dual Ring

FWD All Calls

FWD Outside Calls only

FWD Intercom Calls only

3Follow Me

Call Forward Off-Premise

When you set a Call Forward, the DND/CONF Key’s lamp flashes and the Internal Dial Tone pattern

changes.

7 31 6Tele

hone Numbe

? ? ?0

To Cancel

NEC Business Solutions Ltd

633-647 Springvale Road,

Mulgrave VIC 3170

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation

with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Business Solutions Ltd

has no obligation to provide any updates or corrections to this manual. Further, NEC Business Solutions Ltd also reserves the

right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is

made that this manual is complete or accurate in all respects and NEC Business Solutions Ltdshall not be liable for any errors or

omissions. In no event shall NECBusiness Solutions Ltd be liable for any incidental or consequential damages in connection with

the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No

part of this document may be photocopied or reproduced without prior written consent of NEC Business Solutions Ltd.

Issue 1.2

October 2004

Conferencing

Establishing a Conference Call

You can repeat this operation to add additional parties. You may

be able to have up to 8 parties in total (including your extension).

8 2 6

(Talking)

???

Extension Number

Trunk Code Telephone Number

? ?

(Talk)

FLASH

eat for additional

arties

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