NEC Univerge SV9100 Manuel utilisateur

System Maintenance Manual

NDA-31584

Issue 1.0

SV9100

NEC Corporation of America reserves the right to change the specifications, functions, or features at

any time without notice.

NEC Corporation of America has prepared this document for use by its employees and customers.

The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be

reproduced without prior written approval of NEC Unified Solutions, Inc.

Dterm®is a registered trademark of NEC Corporation. UNIVERGE®is a trademark of NEC

Corporation. Windows®is a registered trademark of Microsoft Corporation. All other brand names and

product names referenced in this document are trademarks or registered trademarks of their

respective companies.

NEC Corporation of America

6535 N. State Highway 161

Irving, TX 75039-2402

Communications Technology Group

Preface

Before Reading this Manual

This manual provides detailed information for diagnostic and maintenance information for the SV9100

system.

There are three parts to this manual:

Chapter 1 – Troubleshooting IP on an SV9100 System

This chapter provides some helpful tips for troubleshooting IP on the SV9100 system.

Chapter 2 – System Maintenance

The technician can use this chapter to troubleshoot and diagnose problems during and after SV9100

system installation. The troubleshooting flow charts and general test procedures help the technician

identify possible causes of the problem by defining the problem area.

Chapter 2 – Diagnostics

This chapter provides a description of the SV9100 Diagnostic Interface Module (DIM) built into the

GCD-CP10 blade. The DIM can monitor the activity of the system under the control of commands

entered by the engineer.

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System Maintenance Manual i

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TABLE OF CONTENTS

Chapter 1 Troubleshooting IP on an SV9100 System

Section 1 Introduction ................................................................................................. 1-1

Section 2 Ping ............................................................................................................ 1-1

2.1 Pinging from a PC .....................................................................................1-3

2.2 Pinging from an UNIVERGE SV9100 IP Phone .......................................1-3

Section 3 Packet Traces ............................................................................................ 1-5

Chapter 2 System Maintenance

Section 1 Introduction ................................................................................................. 2-1

Section 2 Operational Test Procedures ..................................................................... 2-1

2.1 General Information ..................................................................................2-1

2.2 Before Initializing ......................................................................................2-1

2.2.1 Cable Connections ........................................................................2-1

2.2.2 Initialization Check ........................................................................2-2

2.3 System Initialization ..................................................................................2-2

2.4 After Initialization ......................................................................................2-2

Section 3 Troubleshooting ......................................................................................... 2-3

3.1 Remote Administration and Maintenance .................................................2-3

3.2 Problem Solving ........................................................................................2-3

3.2.1 System Down ................................................................................2-3

3.2.2 Partial Operation ...........................................................................2-3

3.2.3 Reset .............................................................................................2-3

3.3 Flowcharts ................................................................................................2-4

Chapter 3 Diagnostics

Section 1 What is Available? ....................................................................................... 3-1

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ii Table of Contents

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Issue 1.0 UNIVERGE SV9100

Section 2 Before you Start ........................................................................................ 3-1

Section 3 To Log On to the DIM Locally via the Ethernet Socket of the

GCD-CP10 ................................................................................................ 3-2

Section 4 To Disconnect from the DIM Locally via the Ethernet Socket of the

GCD-CP10 ................................................................................................ 3-4

Section 5 SV9100 DIM Commands .......................................................................... 3-5

Section 6 Common DIM Commands ......................................................................... 3-8

Section 7 SV9100 Net DIM Commands .................................................................. 3-10

Section 8 IP Related Commands ............................................................................ 3-15

Section 9 Reading SV9100 DIM Traces .................................................................. 3-24

Section 10 ISDN Layer 3 Trace (Mail in 0 0 1 2) ....................................................... 3-26

Section 11 ISDN Layer 3 Trace (mail in 0 0 1 2) with SV9100 Main Activity

(Mail in 0 0 0 0) ........................................................................................ 3-28

Section 12 SV9100Net Trace (Nwinfo Debug Light) ................................................. 3-32

Section 13 SV9100Net Trace Using the ISDN Debug Trace (Mail in 0012) ............. 3-35

System Maintenance Manual iii

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LIST OF FIGURES

Figure 1-1 Ping Traces ................................................................................................................1-2

Figure 1-2 Ping Usage Example ..................................................................................................1-4

Figure 1-3 Trace File Example .................................................................................................... 1-6

Figure 3-1 SV9100 Ethernet Properties ....................................................................................... 3-2

Figure 3-2 SV9100 System Activity .............................................................................................3-3

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iv List of Figures

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Issue 1.0 UNIVERGE SV9100

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