Motorola solutions L5 Manuel utilisateur

L5 CAMERA IP TROUBLESHOOTING GUIDE

This guide describes the troubleshooting process for ﬁnding and correcting the IP address of an L5

camera whose IP address is not found on the default 192.168.3.100 - 106 subnet range. This can cause

the camera to not appear in CDM, CDF, or MiniCC and cause loss of the video stream.

PREREQUISITES

A Windows laptop or PC and Ethernet cable are required to perform the troubleshooting. Before

beginning, check that the L5 camera:

●Is not on any of the known default IP addresses. (192.168.3.100 - 106)

●Is powered ON

If both are true, complete each step in the following process to resolve the cause of the incorrectly set

IP address and correct it.

NETWORK PREPARATION

1. If the system uses a Linux VLP, connect an Ethernet cable from the laptop to one of the 8 ports

on the front.

2. Press WinKey+R → ncpa.cpl → Enter to open Network Connections

3. Verify that the network adapter being used shows a connection after being connected to a front

port

4. Right-click on the adapter being used for the VLP, then click Properties

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5. In the popup window, click Internet Protocol Version 4 (TCP/IPv4)

6. In the popup window, click Advanced

NOTE: If Obtain an IP address automatically is enabled (DHCP), click the Use the following IP

address radio button.

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7. Click Add in the IP addresses section and enter the following IP address and subnet mask:

●IP: 192.168.1.99

●Subnet: 255.255.0.0

8. Click OK. Click Add again and enter a second IP address and subnet mask:

●IP: 192.168.55.99

●Subnet: 255.255.0.0

9. Click OK in each of the existing popup windows until back at the main Network Connections

window.

FINDING THE CAMERA

Because the Windows PC and cameras are connected to the same network adapter on the PoE side of

the VLP, they can be accessed directly.

1. Download the latest version of L5 MiniCC: https://get.vaasﬁles.com/L5MCC

2. Extract all ﬁles and open MiniCC.

Enter 192.168.1.10 into the IP Address ﬁeld and click Connect.

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3. If 192.168.1.10 fails to connect,enter 192.168.55.1 instead and click Connect.

4. If both IP addresses do not connect MiniCC to the camera, then contact support and escalate.

If MiniCC does connect, move on to the next section.

UPDATING THE CAMERA

If the system is connected to CDM or CDF then you MUST complete the following steps to remove any

existing ﬁrmware!

1. Navigate to the root CDM/CDF install directory in Windows File Explorer.

2. Click the search bar in the top right of the Windows File Explorer window.

3. Search for: *.fff to return a list of all ﬁrmware ﬁles within the current installation.

4. Select all, right-click, and DELETE all .fff ﬁles found.

Now that any existing ﬁrmware versions have been removed, and the cameras are connected in MiniCC,

complete the following steps to update the camera:

1. Download the L5 ﬁrmware: https://vaasﬁles.com/Firmware/L5/011922.fff

2. Within MiniCC click Update Camera.

3. Browse for the 011922.fff ﬁrmware ﬁle that was just downloaded.

4. Click Update.

5. A success message should appear at the bottom of the update window and the camera should

now be updated with the ﬁrmware.

NOTE: After the update process has completed, the camera may take up to 2 minutes to reboot.

The camera should appear on the same IP address it was originally found on.

When the camera reconnects in MiniCC, complete the following steps to correct the camera’s IP

address.

1. Click Change IP.

2. Enter the IP address the camera is intended to be on (192.168.3.XXX).

3. Modify the Gateway IP address to 192.168.3.1.

4. Click OK. Then, click Write to board.

5. A success message will appear and the camera will reboot using the new IP address.

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FINAL CHECK

Use either VLP MiniCC, CDM, or CDF to verify that camera functionality has been restored.

NOTE: Remember to return the laptop’s Ethernet cable to the port on the VLP it was connected to before

beginning the troubleshooting.

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