11
TROUBLESHOOTING
HOW TO CLEAN USING CITRIC ACID
PROBLEM REASONS SOLUTIONS
1. Ensure that the filter net has been installed to the inner container.
2. Pour citric acid into the inner container. Dosage: about 20g for every litre of water.
3. Add cold water to the 'full' mark and stir water thoroughly.
4. Turn on the power immediately and heat until water is boiling then switch to keep
warm. Repeat steps if there are still scales inside the inner container.
5. After steps 1 - 4, remove the plug and top cover, empty water from the water
drainage mark.
6. Add in cold water, boil accordingly and empty water to remove the taste of lemon
(citric acid).
• Please follow the instructions to use citric acid for cleaning the pot.
•Lemon Acid is a food additive and is harmless to humans.
White or glittery particles
suspended in boiled water
Water Scale.
Water with more minerals (mineral water, water
after treated with ionised water purifier) will
easily generate scale that may attach onto the
inner container or suspend in the water.
Clean with citric acid
Clean with citric acid
Water output is lesser then
normal or difficulty in
dispensing
Check if the filter is clogged
After boiling water, bubbles may appear for a
while and make it difficult to dispense water.
Clean the filter with brush
Open the top cover, dispense water and close it
back. (Be careful of steam when opening the
top cover)
Slight smoky odour Tap water contains more chlorine which may
generate a 'chlorine' odour
During initial use of this product some smoke or odour may be detected. This is normal with many
heating appliances and will not recur after repeated use.
Press “Reboil” button
Hot water dispenses itself Does water exceed the FULL mark? Drain some water to lower the water level
Boiling function does
not work
The power plug has been disconnected Reconnect the electricity or insert the
power plug
Hot outer cover Since the unit keeps water warm at a high
temperature, the external temperature of the pot
may reach 65°C.
This is normal
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