Mitel 6863i Manuel utilisateur

6863i Desk Phone -Quick Reference

0800 999 010 | www.digitalisland.co.nz Cloud PBX, Mobile and Internet. Sorted

Getting Started –Button Layout Basic Call Handling

Basic Call Handling

Accesses a list of

received/missed calls

Presence

Available/Busy/Meeting/Out

Of Office/ Vacation

Transfer

Line/Call Appearance

Line presentation for

incoming and outgoing calls

Speaker/Handset

Toggle the phone’s audio

between speaker and handset

Volume

Mute

Hold

Hang up

Options

Accesses services and

options to customise

your phone

Placing a Call

Lift the handset or Press for Speakerphone

Dial number and press the Dial key

Ending a Call

Place the handset on its cradle or press

Answering a Call

Lift the handset for handset operation or press the

Line key or for handsfree operation.

Ignoring a Call

Press the when the phone is ringing to ignore the

incoming call and send the incoming call to voicemail

(if configured)

Muting

Press the key to mute the handset, headset or speaker

Holding and Resuming

To place a call on hold, press when connected to call.

To resume, press again or press the Line key which

call is on

Voicemail

To access your voicemail hold down 1 or dial 555 from

your Desk phone. Follow the prompts/instructions to setup

personal greeting and manage voice messages.

Hot Keys

Your phone has been setup with the following Hot Keys. Press and hold (3 secs)

1 -to access your Voicemail

9 -to perform a call Pickup

6863i Desk Phone -Quick Reference

0800 999 010 | www.digitalisland.co.nz Cloud PBX, Mobile and Internet. Sorted

Call Transferring 3-Way Conferencing

Blind/Cold Transfer

Blind transfer transfers the current call to the recipient

immediately and disconnects you. This works well if the

transfer recipient is awaiting a call from somebody.

To make a Blind transfer simply press on the then

enter the recipients number. Then press again.

Attended/Warm Transfer

Attended transfer allows you to introduce the call to the

recipient prior to connecting the transfer through.

To make an Attended transfer simply press on the then

enter the recipients number. Then press the right arrow

to Dial to call recipient. Once introduction is made

and recipient is willing to take the call, press again.

In an active call, press the key

Select Services > Conference.

Dial the number of the other party or, if applicable,

press the Line key where the other party is being held.

When the other party answers, press the and select

Services > Conference again.

Customisation

Adjusting the Volume

Press during a call to adjust call volume. Pressing

while handset is down and inactive adjusts ringer volume.

Selecting a Ringtone

Press and select Preferences > Tones > Ring Tone

Scroll through the tone list by pressing and

Press or Enter to set it.

Tip: To remember to press the Transfer button at the

start and at the end, think of a sandwich. With the

recipient being the sandwich filling.

Transfer > Recipient > Transfer

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