Mitel 3300 5020 Manuel utilisateur

User Guide for

Mitel 3300

5020 IP Phone

On-screen menu keys

Fixed keysFixed keys

Prime line

Rollover

Open/user

Programmable

keys

Open/user

Programmable

keys

Do Not

Disturb

Pick U

Voicemail

5020 IP Phone Use:

TO ANSWER AN INCOMING CALL

☎Lift handset of ringing telephone

☎Press flashing line button

TO PLACE AN OUTGOING CALL

☎Dial outside access code [9]

☎Dial number you wish to call

TO PLACE AN INTERNAL CALL

☎Dial extension number

TO PLACE A CALL ON HOLD

☎With a call on the line, press HOLD

To reconnect with caller:

☎Press the flashing line button

TO TRANSFER A CALL

☎With a call on the line, press TRANS/CONF

☎Dial destination extension number

☎Announce call (if desired)

☎Press RELEASE* or HANG UP to transfer call

☎Press CANCEL to return to caller

*Release is if headset is used

CANCEL KEY

Cancels last operation, hangs up, returns phone to idle menu.

TO PLACE A CONFERENCE CALL

☎With a call on the line, press TRANS/CONF

☎Dial second party (internal or external)

☎Press CONFERENCE to bring all parties together

USING SPEAKERPHONE

☎If you initiate a call with the handset down, you will automatically

be on the speakerphone.

☎To switch to handset mode, pick up the handset.

☎To switch back to speakerphone, press Speaker and then put the

handset back in the cradle.

(If you press Microphone while on speakerphone, the light will go out

and the microphone will be muted.)

MESSAGE KEY

☎Press the Message key to access new voicemail messages.

(Only functions when message light is lit.)

REDIAL KEY

☎Redials your last outside number.

PICK UP KEY

☎Press the Pick Up key and dial an extension where a call is

holding to “pull” a holding call to your location.

Superkey Options

The Superkey accesses ten features through an onscreen menu

of yes and no questions. To access a specific feature, press the

Superkey, then press NO until your chosen option is onscreen

and then press YES.

PHONEBOOK

☎Using the phone book you can look up internal numbers. Select

Phonebook and enter a few letter of the person’s name, then

press Look-up.

☎Press Next until the person you want to reach is on screen.

☎Press Call to call the person on screen.

☎Press Retry to start your search over.

CALL FORWARDING

When you change your call forwarding, the calls selected will forward

to your chosen destination instead of voicemail.

☎Press Yes for Call Forwarding (second option under Superkey)

☎Select the type of calls you would like forwarded

Busy; Busy calls– Only busy internal calls go to forward destination

NA; No Answer - Only no answer internal calls go to forward destination

Always; All calls go to forward destination and will not ring your phone

☎Enter the destination, 9, and the number for outside phone (or

enter an extension number).

(The I am here option allows you to forward your phone to where you

are without returning to your desk.)

☎Select I am here, enter your extension number, and your calls will

ring at that desk.

TO PROGRAM SPEED DIAL

☎Press SUPERKEY

☎Press NO until you get to PERSONAL KEY (twice)

☎Press YES

☎Select KEY to PROGRAM

☎Press CHANGE

☎Press YES for Speed Call

☎Dial [9] and the telephone number

☎Dial extension number

☎Press SAVE

☎Press another key to program, or press Cancel to exit.

TIMED REMINDER

Allows you to program your phone to ring and remind you of an event.

When asked for a time, enter the time in military time.

RINGER ADJUST

Use the triangle arrow keys (above the keypad) to adjust the pitch and

volume of your phone’s ring.

LANGUAGE

You phone display can read in English, French, or Italian.

Voicemail

Setting Up Your Voicemail Box:

Press the Voicemail key and follow the system prompts.

Your default password is 9999. After entering your password the

system will explain the setting up your mailbox process, which consists

of; changing your password, recording your name, and recording a

greeting.

When you record your name, know that it becomes part of the

directory, so be sure and record only your name.

Your voicemail box is now set up.

Navigating the Voicemail System:

If you have a new message, your message light will flash.

When playing back messages, messages are played back in the order

they are received. (The only exception being Urgent messages are

heard first.)

To listen to new messages: Press the Message key (only if message

light is flashing) and enter your password.

To access Voicemail without new messages: Press the Voicemail

key, enter your mailbox number, and enter your password.

Menus:

Your Main Menu consists of the following options:

Press Pto play your messages

Press Mto make a message

Press Xto exit the system

Press 0to transfer to the operator

Press *to leave the system

Press #to transfer to the voicemail attendant

And Press Ufor user options

If you press Pto play your messages;

You will have the following options after the message has played:

Press Pto repeat the message just played

Press Ato answer the message you just heard, send a response

Press Gto give the message to another mailbox, you will be given

the opportunity to send an introduction with the message or send

as is

Press Kto keep the message and play the next message

Press Dto discard the message and play the next message

You will have these options during message playback:

Press 1to pause the message, press any key to resume play

Press 6to play the message envelope, the message envelope

who the message is from and when it was sent

Press 8to skip to the next message

Press #to skip ahead five seconds

Press *to skip back five seconds

If you press Mfrom the Main Menu to make or send a message, you

will be prompted for a destination mailbox or group list number. At this

time you can:

Enter a mailbox number

Press 9for the directory

Press *to delete an incorrect mailbox number

Press #to end destination listing and record a message

At this point, the voicemail will prompt you to record your message

after the tone, say your message, when you are done you can;

Press 9to send your message immediately

Press Rto review the message you just recorded

Press Dto discard and rerecord your message

Press Ato append, or add to the end of your message

Press Mfor message addressing options. If you select message

options you can:

Press Uto mark message as Urgent, which makes your

message be heard first

Press Cto mark your message as Confidential. This will

prevent the receiver from forwarding your message to any

other mailbox

Press Rfor a Receipt. The voicemail will send you a message

telling you when your message has been heard.

Press 9to exit this menu.

If you press Ufrom the main menu you will access your user options.

In your user options menu you:

Press Gto record or change your permanent greeting

Press Nto change your recorded name

Press Pto change your password

Press Lto set up a distribution list. This enables you to send

messages to more than one mailbox at a time

Press Tto set up a temporary greeting. The system will ask you

how long you would like your temporary greeting to last. Your

greeting will revert back to your permanent greeting at midnight on

the date specified.

Press 3to record a memo for yourself

Press Xto exit this menu

That completes your voicemail options. You should know that the

voicemail is very user friendly so if you take the time to listen to the

menus, you can figure out what you need to do next.

The attached flowchart shows all menu options in a more concise

manner.

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