Merlin 1030 Manuel utilisateur
AT&T
MERLIN
™
COMMUNICATIONS SYSTEM
User’s Guide:
Models 1030 and 3070
with Feature Module 2
Table of Contents
Available Features
Key to Symbols
Placing Calls
Outside Calls
Dial Access Line Pools
Line Request
Intercom Calls
Ringing Intercom Calls
Announced Intercom Calls
Answering Calls
Fixed Features
Hold
Transfer
Transfer with Voice Announcement
Conference
Drop
Speaker
On-Hook Dialing
Monitor-on-Hold
Group Listening
Message
Recall
Custom Features
Basic Programming Instructions
Outside Auto Dial
Page
2
3
4
4
4
5
5
6
6
7
8
8
9
9
10
Saved Number Redial
Last Number Redial
Manual Signaling
Loudspeaker Page
Group Page
Auto Answer-All
Auto Answer-Intercom
Call Coverage
Coverage Inhibit
Using Call Coverage and Coverage Inhibit
to Forward Calls
Do Not Disturb
Privacy
Touch-Tone Enable
Account Number Entry
Call Park
Call Pickup
11 Ringing and Line Selection Options
11
11
Ringing Options
12 Programmable Line Ringing
12
Personalized Ringing
Voice Announcement Disable
Automatic Line Selection
Using PBX, Centrex, or Custom Calling Features
Optional Equipment
Hands-Free Unit
Special Characters in Programmed Dialing Sequences 17 Placing Calls
Auto Intercom
18
Answering Calls
Ringing Intercom Calls 18
Automatic Multipurpose Adapter
Announced Intercom Calls 19
Manual Multipurpose Adapter
One-Touch Transfer
Personal Speed Dial
Index
System Speed Dial 20
Feature Programming Chart
Using a System Speed Dial Button 21
Page
22
23
24
25
27
28
29
30
31
31
32
33
34
35
36
37
38
38
38
40
40
41
42
43
43
43
43
44
44
45
46
13
13
14
14
16
19
20
Available Features
Use line buttons to call peo-
ple who aren’t connected to
your
MERLIN
system.
Tailor your voice terminal to
meet your individual needs
by programming available
buttons with custom
features.
Touch
Intercom-Ring
or
Intercom-Voice
to use the
MERLIN
system Intercom
feature.
Use Conference, Drop,
Transfer,
and
Hold
for effi-
cient call-handling.
Test your voice terminal and
program its features by
sliding the T/P switch to
T (Test) or P (Program).
Touch
Speaker
for On-Hook
Dialing and Group
Listening.
Touch
Recall
to disconnect
a call without hanging up
your handset.
Call your
MERLIN
system
attendant for messages
when the light is on next to
Message.
2
Adjust the volume of your
voice terminal’s speaker
and ringing using the
Volume Control.
Read on to learn how to use these features ... and many more.
Key To Symbols
The following symbols are used throughout this guide to illustrate the steps for using your
MERLIN
system voice terminal.
After you are familiar with the steps, use the symbols to remind you how to perform each procedure.
Lift your handset.
555-1234
Transfer
Don’t lift your handset.
Hang up your handset.
Touch a button.
(The symbols for buttons
are shaded and labeled
to look like the buttons
on your voice terminal.)
Dial a number.
(An outside number, an
intercom number, a
feature code, or an ac-
count number.)
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example:
Intercom
Ring
++
means lift your handset, touch
Intercom-Ring,
and dial an intercom number.
Slide the T/P switch to
the P position.
Slide the T/P switch to
the center position.
intercom
number
3
Placing Calls
With your
MERLIN™
system, you can place two types of calls:
outside calls and intercom calls.
●
●
●
●
OUTSIDE CALLS
To call someone who is not connected to your
MERLIN
system:
Lift your handset.
The
MERLIN
system automatically selects an available outside
+
line.
outside
Dial the number.
number
NOTE:
When the red light is on next to a line button, it means
you are using that line or will get that line if you lift your hand-
set. When you lift your handset to place a call, the green light
goes on next to the red light to show that the line is busy.
To select a specific outside line:
Touch the button for that line.
555-1234
Lift your handset. +
Dial Access to Line Pools
Your MERLIN system may be “pooled,” meaning one or two
buttons give you access to a group of outside lines. You may
have more than one pool of lines; for example, you may have
a pool of local lines, a pool of WATS lines, and a pool of Foreign
Exchange lines. When you have more than one line pool, you
may need to dial a code to select a line from the line pool you
want before you can place your call. Ask your system ad-
ministrator for a list of line pool codes for your system. 4
To select a particular line pool before placing a call:
●
●
●
●
●
●
Touch one of the line pool buttons.
Lift your handset.
When you hear a dial tone, dial the code for the line pool
you want.
When you hear another dial tone, dial the outside
telephone number you want.
Pool Access
+++
Line Request
If you are waiting to use a line that is busy, you can have the
MERLIN
system signal you when the line is free:
Without lifting your handset, touch the button for the busy
line.
The red light next to the button goes on.
When you hear the voice terminal ring briefly, indicating
555-1234
+
the line is available, lift your handset.
You cancel your Line Request when you touch another line but-
ton or when you receive or place another call.
INTERCOM CALLS
Each voice terminal connected to your
MERLIN
system has a
unique 2-digit intercom number. You dial intercom numbers to
place either ringing or announced intercom calls to people con-
nected to your
MERLIN
system.
line
pool
code
outside
number
5
Ringing Intercom Calls
Place ringing intercom calls when you want to have a two-way
conversation with people connected to your
MERLIN
system.
Your calls ring at their voice terminals, and your co-workers lift
their handsets to hear you and to talk with you.
To place a ringing intercom call:
●
●
●
Touch
Intercom-Ring.
Lift your handset.
Dial the 2-digit
MERLIN
system intercom number.
Intercom
Ring
++
intercom
number
Announced Intercom Calls
When you place an announced intercom call, your co-worker
hears your voice through the voice terminal speaker. If your co-
worker wants to respond to your announcement, he or she
speaks through the handset. Your voice announcements do not
interrupt your co-workers’ outside calls, so if you need to, you
can make an announcement to someone who is busy on
another line.
To announce your call through another person’s voice terminal
speaker:
●
●
●
●
Touch
Intercom-Voice.
Lift your handset.
Dial the 2-digit
MERLIN
system intercom number.
When you hear a beep, speak into your handset.
Intercom
Voice ++
intercom
number
If you try to place an announced intercom call to a voice terminal
that is programmed to prevent voice announcements (see
“Voice Announcement Disable,” page 40), your call becomes
a ringing intercom call. 6
Answering Calls
To answer a call:
●
Lift your handset.
You are automatically connected to the incoming call.
You can tell what kind of call you’re receiving by the way your
voice terminal rings.
Intercom = two short and one long ring
Outside = one long ring
Transferred = one short and one long ring
You may personalize these rings to distinguish the ringing of
your voice terminal from that of others in your office (see “Per-
sonalized Ringing,” page 40).
7
Fixed Features
Fixed features are the features assigned to the permanently
labeled buttons on your voice terminal.
HOLD
To put a call on hold:
●Touch Hold.
Hold
Pause
When you put a call on hold, the green light next to the call’s
line button flashes rapidly. If someone else puts a call on hold
from another voice terminal, the green light flashes slowly next
to the call’s line button on your voice terminal.
To take a call off hold:
●Touch the held call’s button.
555-1234
When you leave a call on hold for more than a minute, your voice
terminal rings to remind you the call is still on hold.
8
TRANSFER
To transfer an outside call from your voice terminal to another
MERLIN system voice terminal:
●
●
●
Touch
Transfer.
Dial the other voice terminal’s intercom number.
Hang up.
Transfer
++
intercom
number
If the call is not answered within a few rings, it rings at your voice
terminal again.
Transfer with Voice Announcement
To announce a transferred call:
Transfer
●
●
●
●
●
Touch
Transfer.
Touch
Intercom-Voice.
Dial the intercom number of the voice terminal to which you
want to transfer the call.
Announce the call through your handset.
Hang up.
++
Intercom
Voice
+
intercom
number
9
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