
Congratulations!
You are now ready to experience the cost savings, enhanced features and flexibility of VoIP services. It's easy
to set up and administer your account online. See your welcome letter for details.
Things to know:
•Your telephone number, account number and password can be found on the welcome
letter that was sent with your adapter.
•Don't forget you can take your adapter with you when you travel. All you need is a high
speed Internet connection.
Customer satisfaction is our top priority. If you have any questions or difficulties with your
VoIP service, please visit our Help page or call our customer support hotline listed in your
welcome letter.
Spread the good news. Calls to other VoIP customers using our company's service
anywhere in the world are always free. So tell your friends about us and talk all you want.
Thank you for choosing MelaCom!
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CUSTOMER 911 DIALING NOTICE
Our company provides Basic 911 coverage nationwide and E911 where available. We must know the physical
location of your telephone adapter. You will be prompted to provide this information during sign-up. If this
address is not accurate or if you move your adapter to another location, even temporarily, you must use your
online account management portal or call the customer service number in your welcome letter to update the
physical location of your adapter. If this information is not accurately on record, emergency services will not be
able to locate you if you are unable to speak your address or are disconnected –even in areas where E911 service
is available. 911 service may be disrupted by power outages or outages of your Internet service. We urge you to
review the “Emergency Services – 911 Dialing” section in the Terms of Service agreement, located on our website,
for more information about 911 dialing.