M-Spa DELIGHT BUBBLE Spa Manuel utilisateur

2019-2020

Delight Service Manual

Visit our website at: www.the-mspa.com

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After-sale Service Manual

DELIGHT BUBBLE Spa

(EU,UK,SW)

Oriental Recreational Products (Shanghai) Co., Ltd.

2019-2020

Delight Service Manual

Visit our website at: www.the-mspa.com

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Table of Contents

2019-2020

Delight Service Manual

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Chapter 1 After-Sale Service Center Operation and Warranty Policy

1.1 After-sales Service Center Set-up

ORPC authorizes after-sale service center in each specified country, region or territory. ORPC requests its service

center have necessary staff, equipments and facilities to ensure effective, professional and cost-saving warranty

services provided to MSpa customers. The service center must be eligible for the following requirements:

1.1.1 Have a service telephone or hotline number for customers to call for warranty services or product related

inquiries. The service number must keep in service during work days and normal business hours.

1.1.2 The service center must have dedicated staff - customer service representatives or technical personal to

answer phone calls, product inquiries or any other warranty related questions.

1.1.3 Provide a proper sized warehouse to store MSpa spare parts and returned defective parts from customers.

1.1.4 Have a workshop to test and repair defective spas that defects cannot be solved by telephone service.

Repair service must be under valid warranty period.

1.1.5 Have necessary equipments or tools for service engineer to carry out the warranty services efficiently.

1.1.6 Set up service procedures to guide and monitor service staffs’ daily service activities, include answering

customers’ phone calls, providing the service, recording service details, and filling in the service report.

1.2 Obligations of the After-sale Service Center

As an ORPC authorized After-sales service center, it is responsible to take care of all after-sales service related jobs

for MSpa customers in the specific territory at its own cost:

1.2.1 Listen and answer customers’ phone calls, inquiries, or warranty claims in a timely, polite and professional

way

1.2.2 Verify warranty claims; decide if it’s valid or invalid according to the warranty policy by ORPC.

1.2.3 Provide technical services by phone to solve simple warranty issues that are not required of returning

product for testing and repair.

1.2.4 Test and repair the returned warranty spa products and ship back or return the repaired units.

1.2.5 Deliver replacement spare parts to customer if the spa is under warranty, and if customers are willing and

capable of repairing the spa by themselves.

1.2.6 Record and summary service details by filling in the service report. ORPC requires after service center to

submit the summary reports regularly for technical analysis and warranty re-verification purposes. The

service report should include the following:

Model Number

Serial Number

Customer Name & Contact Information

Purchase Date

Claim Date

Defect Description

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Delight Service Manual

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Defective Part Name

Repaired or Replaced Part Name and Quantity

Warranty Service Period

Photocopy of Customers’ Purchase Invoice

Photo of Defective Spa/Part etc.

1.2.7 For any serious quality problems or special warranty issues, the after-service center MUST report to ORPC

for approval or confirmation.

1.2.8 Manage spare parts inventory effectively, do stock checking regularly and submit the stock inventory

list/Consumption report to ORPC monthly.

1.2.9 Mspa service partner/distributor shall prepare monthly warranty service report in ORPC’s template and submit to

OPRC’s after-sale service department on every second Monday of the following month.

1.3 ORPC Warranty Policy

ORPC provides warranty for MSpa bubble spa products against defects in materials or workmanship under proper

usage and maintenance.

1.3.1 Warranty for Distributors/Importers

MSpa distributors and importers are entitled to manufacturer's warranty from the date of product arrival at the

destination port. ORPC/MSpa is only responsible for providing parts, but not services or any labor costs.

Warranty Items:

Mspa Model:D-AL04/06,D-NE02,D-SC04/06,D-TE06,D-AU04/06, D-CA04/06, D-ST04

Warranty Period:

Nine(9) months ( including three(3) months of storage period ) for the Delight series spa pool

Fifteen (15) months ( including three(3) months of storage period ) for the electric part

Six(6) months ( including three(3) months of storage period ) for other spa components like inflatable

bladder, spa cover, and other non-electric part

Warranty Starting Date: MSpa distributor/importer warranty starts from the product arrival date at the destination.

1.3.2 Warranty for Consumers

Consumer is entitled to standard consumer warranty from the date of purchase. During the standard consumer

warranty, ORPC/MSpa will only provide parts to carry out the warranty repair. The distributor/importer is responsible

for all the other costs, including but not limited to labor cost, shipping, and other service related cost. Under all

circumstances, it is the importer/distributor’s responsibilities to honor the consumer warranty.

Warranty Items: Inflatable Spas

Standard Consumer Warranty Period:

Six(6) months for the delight series spa pool

Twelve(12) months for the electric part

Six(6) months for other spa components like inflatable bladder, spa cover, and other non-electric part

Warranty Starting Date: End customer warranty starts from the date of purchase. Standard consumer warranty

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Delight Service Manual

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apply ONLY to the original MSpa owners.

1.4 ORPC Warranty Obligations to Distributors/Importers

As manufacturer, ORPC provides sufficient support to the authorized after-sale service center to carry out the warranty

service by the following activities:

1.4.1 Provide free spare part to the after-sale service center for valid distributor warranty claims.

1.4.2 Provide and update the service manual and other technical documents regularly. Provide training on warranty

policies, procedures and other technical service issues.

1.4.3 Provide daily technical support to solve warranty problems effectively and smoothly through email or phone

calls.

1.4.4 Provide technical service training at Shanghai headquarter upon after-sale service center’s requests.

1.4.5 Collect, summarize and analyze the regional/territory service reports for future improvements in regards to

product quality or service.

Chapter 2. Important Information and Tips for Using Spa Products

2.1 Heating Effect -Temperature Increasing Rate or Speed

For 220-240V 50Hz Spa (EU Standard)

For 2-4 person bubble spa, the heat increasing rate is about 1.5-2.5 ℃/hour. To get a better heat increasing result, put

on spa inflatable bladder and top lid.

For 6-person bubble spa, since the water capacity is bigger, the heat increasing rate is lower at 1.2-1.8 ℃/hour.

Heat Preservation Mat is helpful to reduce heat loss from bottom and it provides better heat insulation results together

with the inflatable bladder in use. It is recommended to have the MSpa heat preservation mats in between the spa and

ground. Consumer can also apply similar mat which is made of foam material or other material with heat insulation

function.

It’s only possible to set up and leave the spa at an outside temperature lower than 4°C as long as the spa has a

constant water temperature guaranteed at above 4°C. The spa can be used under low-temperature

environment and temperature down to maximum -10°C ONLY if it is set up properly to ensure no frozen water

inside control box, pipes or spa pool.

2.2 Filter Cartridge

MSpa filter cartridge – Item No. B0302860 120 pleats is suitable for all Mspa delight models.

Item No. B0302949 90 pleats with new B0302950 cartridge base is suitable for all Mspa delight models.

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2.3 Inflate and Deflate the Spa to Avoid Air Leakage

Note:

Check before inflation whether the manometer cap is screwed up tight on the valve of pool

body. If not, please tighten and then inflate. After inflation, the manometer cannot be removed,

otherwise air will be released.

When the Yellow section is pushed out, the Spa inflation is completed. You can fill the Spa with water.

After water filling is completed. Check air pressure once again to ensure the manometer reaches

Green section. Always ensure the manometer is on Green section at use.

If the White section of the manometer appears, the spa is over inflated. Rotate the valve cap counter

clockwise, have the air released till the Green section is pushed out, then tighten it clockwise.

To avoid over inflation caused by warm weather or sunshine when leaving spa for weeks inflated and

filled with water in temperature higher than 20°C (68°F), please release some air to make sure the

manometer is always on Yellow section.

Spa Deflation

1. Unscrew the manometer cap on the spa pool to deflate the spa.

2. Once the deflation is completed, screw the cap back.

2.4 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over-inflation (For Delight

series only)

2.5 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner

For pool liner air leakage caused by tiny holes or splits, it is suggested to first try to repair with glue and PVC

swatches provided in the repair kit. You can also order repair swatches from the spare part list.

With the repair material, most pin holes and splits can be repaired easily within 10 minutes.

Spa Tub and Air Bladder Repair

Use the enclosed repair patch to repair any puncture:

1. Clean and dry the area to be repaired thoroughly

Ensure to ask customers to test the spa pool air pressure with manometer. Testing air pressure

is very critical during the installation process, because any air leakage, pool liner splits due to

over inflation are not covered by the ORPC/MSpa warranty. It is important to advise customers

to watch the MSpa DVD or follow the instruction manual carefully to check and test the air

pressure every single time before inflating or using the spa.

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2. Apply the glue to the PVC patch and quickly attach it onto the damaged surface

3. Smooth the surface to remove any air bubbles and allow it dry for 5-10 minutes

NOTE: Glue is not included. Aquaseal & Stormsure glue is recommended for PVC inflatable items.

Glue physical and technical information:

2.6 Using Spa in the Cold Weather

It’s only possible to set up and leave the spa in the environment of outside temperature of less than 4°C as long as the

spa has a constant water temperature guaranteed over 4°C. Spa can only be used for temperature down to maximum

-10°C if it is properly set up to make sure no frozen water inside control box, pipes and spa pool.

Optional accessories:

B9300109N/B9300492N Heat Preservation Mat is helpful to avoid heat loss from bottom and it

provides better heat insulation results.

Inflatable bladder provides better heat preservation and rain outflow.

2.7 Temperature issue

If customer asks about temperature display on the control panel cannot reach to the set temperature of 40℃

(Maximum) and it indicates 38℃, 39℃, 40℃and 41℃, we may explain to the consumer that it is normal to show a

minor difference from the actual temperature to the rate displays on the control panel. It’s normal with a 1-2℃gap.

2.8 Broken zipper issue

Regarding broken zipper complaint, first check if the air pressure is within the normal range. Over-inflated spa liner

could damage the spa cover zipper.

A replaced top lid may not 100% fit onto the spa pool. 3-4cm (1-2”) difference is common. Because there might be a

little zipper length difference between the new top lid or spa liner and the used ones. To avoid zipper claim, please

recommend the customer to maintain the zipper by waxing it regularly.

In case of broken zipper on liners, we’d suggest the new buckle cover with ground mat for service support:

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B9301427: Buckle cover with ground mat for 4 person zipper lid service(M-011LS/D-SC04/D-ST04/P-MB04/D-AU04)

B9301428: Buckle cover with ground mat for 6 person zipper lid service (M-021LS/D-SC06/P-MB06/D-AU06)

2.9 Water treatment

The Spa owner must regularly check and keep the spa water santitized with scheduled maintenance(daily, if

necessary). Adding sanitizer and other chemical will control bacteria and viruses present in the spa water. The

maintenance of a proper water balance through appropriate use of sanitizers is the single most important factor in

maximizing the life and appearance of the spa tub as well as ensuring clean, healthy and safe water. Proper

technique is important for water testing and treating the spa water. See your pool/spa professional for chemical,

sanitizer, test kits and testing procedures questions.

Warning

• Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each

chemical before adding one to the water.

• Bromine is highly recommended for good water quality.

• Please note that chlorine and bromine products should never be mixed. This is extremely dangerous. If you

usually use chlorine-based products and you want to switch to bromine-based products, or vice versa, it is

mandatory to completely change the spa water before any product changes.

• Do not over use the chemicals, otherwise there will be strong chemical odor and potential hazard to your skin

HTH BROMINE Information

Characteristics:

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The use of bromine is particularly recommended in spas and heated waters over 27°C. It remains disinfectant even

at high PH. of the original product (sodium bromide), Bromine takes its disinfecting action but also its

non-aggressive properties. Has no odor, stings neither the eyes, nor the skin and does not bleach the hair.

• 20g tablet with slow dissolution, no residue

• Active ingredient content (BCDMH) greater than 96%

• Excellent disinfectant activity, regardless of the ph of the treated water (98% at ph 7.0 and still 75% at ph 8.2)

Safety with chemicals

Properly handled and used, the chemicals used in the maintenance of your spa are perfectly safe and harmless. If

you use them inappropriately or do not follow the instructions on the package, the consequences can be severe.

Here are some simple rules to always keep in mind:

• Keep chemicals in their original packaging. All products in the HTH Spa range are sold in one-certified packaging.

• Keep chemicals in their closed packaging when not in use.

• Keep all chemicals out of the reach of children.

• Never mix chemicals with each other. When you mix them with water, always add the products to the water, not

the water to the products.

• Store your hth SPA chemicals by following the instructions on the package.

• If you accidentally spill a product, clean immediately. If it is a solid product, use a shovel and a brush, and add it to

your spa in small quantities at a time.

Do not put the products back in their original packaging and do not use a household vacuum cleaner.

Bromine Kit

Bromine spa treatment kit. The essential kit for your spa water maintenance.

Includes:

•1kg OVY Spa Bromine 20g Tablets

•1kg OVY Spa Bromine Shock powder

•1.5kg OVY Spa pH-minus powder

•1L OVY Spa Anti algae liquid

•50 Bromine strips: Aquacheck

1 measuring cap

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Delight Service Manual

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Mspa clean

Spatime range by Bayrol The Spatime water line cleaner is ideal to easily clean the inside of the spa and eliminate

the impurities and the greasy sediments. Condensed liquid cleaner

- how much liquid chlorine should be filled into the pool? No liquid chlorine in an inflatable spa

- how often should be filled in liquid chlorine? No liquid chlorine in an inflatable spa

- how often should be put new water into the pool if customer use NO liquid chlorine? It depends on how many

times / week they go into the spa. In peak season when they use spa every day, I suggest to change water every

month

- how often should be put new water into the pool if customer use liquid chlorine? No liquid chlorine in an inflatable

spa

- if customer put in liquid chlorine, should the whirlpool be ON, so that chlorine can be better distribute? If yes, how

long should the whirlpool be ON?No liquid chlorine in an inflatable spa

Liquid Chlorine is too aggressive for pvc pool, we strongly recommend to use bromine tabs for water sanitizing

2.10 Where to find Mspa serial number?

On the bottom of control box or back of the wired controller panel near the rating label.

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