Linear Security REMOTE ACCESS SOFTWARE RA-2400 Manuel utilisateur

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RA-2400

REMOTE ACCESS

SOFTWARE PROGRAM

REFERENCE GUIDE

Reference Manual for Programming the

PERS-2400 Personal Emergency Reporting System

WRITER’S NOTE:

This publication could contain technical inaccuracies or typographical

errors. Changes are periodically made to the information herein; these

changes will be incorporated in new editions of the publication. Linear

may make improvements and/or changes in the product(s) and/or

software described in this publication at any time.

MS-DOS®, Windows, WindowsNT, Windows95, Windows98,

WindowsME, WindowsXP, and Windows2000are registered

trademarks of Microsoft Corporation.

Pentium® is a registered trademark of Intel Corporation.

IBM® is a registered trademark of International Business Machines

Corporation.

FOR TECHNICAL ASSISTANCE CALL:

Linear Technical Services: 1-800-421-1587

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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TABLE OF CONTENTS

1. GETTING STARTED

1.1 SOFTWARE DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . 1

1.2 SYSTEM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . 2

1.3 PROGRAMMING OUTLINE . . . . . . . . . . . . . . . . . . . . . . 3

1.4 PROGRAM INSTALLATION . . . . . . . . . . . . . . . . . . . . . . 4

1.5 TESTING THE MODEM . . . . . . . . . . . . . . . . . . . . . . . . 5

2. OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.1 STARTING THE PROGRAM . . . . . . . . . . . . . . . . . . . . . . 7

2.2 NEW WINDOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.3 MENU BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.4 ACCOUNT PROFILE WINDOW OVERVIEW . . . . . . . . . . . . . 10

3. COMMUNICATIONS SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3.1 COM PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.2 SPEAKER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.3 CONNECTION OPTIONS . . . . . . . . . . . . . . . . . . . . . . . 13

3.4 MODEM INITIALIZATION STRING . . . . . . . . . . . . . . . . . 14

4. CREATING A CUSTOM ACCOUNT PROFILE . . . . . . . . . . . . . . . . . . . . . 15

4.1 NEW WINDOW . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4.2 CUSTOMER INFORMATION . . . . . . . . . . . . . . . . . . . . . 17

4.3 CONSOLE ALARMS . . . . . . . . . . . . . . . . . . . . . . . . . 18

4.4 CONSOLE AUDIO . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.5 SENSORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.6 COMMUNICATOR MAIN . . . . . . . . . . . . . . . . . . . . . . 22

4.7 COMMUNICATOR ROUTING AND NUMBERS . . . . . . . . . . . . 23

4.8 COMMUNICATOR ENABLED REPORTS . . . . . . . . . . . . . . . 24

4.9 COMMUNICATOR 4 BY 2 FORMAT . . . . . . . . . . . . . . . . . 25

4.9.1 4 BY 2 POINT-TO-POINT ALARM CODES . . . . . . . . . . . . . . 26

4.9.2 4 BY 2 POINT-TO-POINT TROUBLE CODES . . . . . . . . . . . . 27

4.9.3 CONSOLE REPORT CODES . . . . . . . . . . . . . . . . . . . . . 28

4.9.4 4 BY 2 GENERAL ALARM CODES . . . . . . . . . . . . . . . . . . 29

4.10 ADEMCO CONTACT-ID REPORT CODES . . . . . . . . . . . . . . 30

5. SENDING AND RECEIVING CONSOLE DATA . . . . . . . . . . . . . . . . . . . . 31

5.1 ACCESSING THE SEND/RECEIVE WINDOW . . . . . . . . . . . . 32

5.2 CHOOSING AN ACCOUNT PROFILE . . . . . . . . . . . . . . . . . 33

5.3 CONNECTING TO A CONSOLE . . . . . . . . . . . . . . . . . . . 34

5.4 SENDING AND RECEIVING DATA . . . . . . . . . . . . . . . . . . 36

5.5 CLOSING RA-2400 . . . . . . . . . . . . . . . . . . . . . . . . . 38

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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1.1 SOFTWARE DESCRIPTION

What is the RA-2400 Remote Access Software Program?

The RA-2400 Remote Access software is a communications program designed

to work with Linear’s PERS-2400 Personal Emergency Reporting System. The

software runs on an IBM PC or compatible computer and connects to the console

through the standard telephone network with the computer’s modem. This 32-bit

software runs under all Windows operating systems.

RA-2400 software is the only way to program Linear PERS-2400 Consoles

(excluding loading transmitters into the Console). RA-2400 sets the options for:

Console alarm, audio, and sensors; communicator telephone numbers, call

routing, formats, reporting codes and account numbers.

The RA-2400 software has a large help file that can be accessed at any time by

selecting “Contents” from the “Help” menu or by pressing the F1 key.

How does RA-2400 connect to a PERS-2400 Console?

Remote Access communicates with the Console over the same phone line the

Console uses to send communicator reports. Remote Access can also connect

to the Console without a telephone line by directly connecting the Computer modem’s

LINE jack to the Console’s LINE jack using a standard modular telephone cord.

With a telephone line connection (remote connection), a special dialing procedure

is used. First, Remote Access dials the phone number specified for the Console.

Remote Access waits long enough for the phone to ring two or three times, then

hangs up. Next, Remote Access waits, then dials again. This second call is

answered on the first ring by the Console.

With a direct connection (local cable connection), Remote Access prompts the

user to place the Console in Test Mode and press the Console’s EMERGENCY

button to establish the connection.

Once the connection is made, the Console will check if its remote access

password matches the calling software’s password. If the passwords match,

access is granted.

Do I have to be connected to a Console to make programming changes?

Since Remote Access knows the programming structure, you can modify an

Account Profile without being connected to a Console. This means you can set

all of the values for a specific Console configuration and then connect to a unit

and send all of the values that you have set. This is referred to as off-line Console

configuration.

How do I change Console settings while on-line?

While on-line with the Console, make any changes to the Account Profile then

send the data to change the Console.

Can I make a template with the typical settings for all of my accounts?

Programming “templates” can be created to speed up programming multiple

Consoles. Common settings, such as the Central Station telephone number,

communicator format, Console and communicator configurations which are

shared by all of your accounts can be stored in an Account Profile and used as a

template. That template file can be used as a basis for creating each customer

Account Profile file (*.PES). See “Using Profile Copies” in the Help contents for

more information on creating a template.

How do I add and remove the program’s password?

A password can be set to restrict the RA-2400 to authorized users only. To add

a password, select “Change Password...” from the “Options” menu. Enter the

password in the “New Password” field. Verify it by entering the password again

in “Re-type New Password” and click OK.

To remove the password, enter your password in “Old Password”, don’t enter

anything on the “New Password” and “Re-type New Password” fields and

press OK.

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

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1.2 SYSTEM REQUIREMENTS

Minimum System Requirements:

IBM compatible 486 personal computer with 8 Mb RAM

Windows 95/98/NT/ME/XP/2000 operating systems

VGA monitor

Name brand modem that is capable of 300 baud (BELL 103

compatible)

Hard disk drive with 10 Mb available space for the software plus

18K available space for each Account Profile file.

CD drive

Recommended System:

Pentium or better based personal computer with 16 Mb RAM or

Windows 95/98/NT/ME/XP/2000 operating systems

SVGA video card

Microsoft compatible mouse

Name brand modem that is capable of 300 baud (BELL 103

compatible)

Large hard disk drive (1000 Account Profiles use about 20 Mb)

CD drive

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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1.3 PROGRAMMING OUTLINE

Use the following programming outline to guide you through the steps

required to set up the RA-2400 software and program a PERS-2400

Console. Many of the programming options available in the RA-2400

program can be left in their default settings, and do not need to be

changed for most installations.

1. SETUP RA-2400 SOFTWARE

!Install the software on your computer (Section 1.4).

!Test your computer’s modem (Section 1.5).

!Start the RA-2400 program (Section 2.1).

!Set the Communications Setup options (Section 3).

2. CUSTOMIZE AN ACCOUNT PROFILE

!Open a new Account Profile (Section 4.1).

!Enter customer information (Section 4.2).

!Set the Console’s alarm options (Section 4.3).

!Set the Console’s audio options (Section 4.4).

!Enable the Console’s communicator and choose a communicator

format (Section 4.6).

!Choose the communicator’s account number, telephone numbers,

and trouble report routing (Section 4.7).

!Set the communicator status reporting options (Section 4.8).

3. PROGRAM THE CONSOLE WITH THE ACCOUNT PROFILE

!Choose an Account Profile (Section 5.2).

!Connect to the Console (Section 5.3).

!Send the data to the Console (Section 5.4).

IMPORTANT:

AFTER ANY PROGRAMMING CHANGES ARE MADE TO A

CONSOLE, PERFORM THOROUGH TESTING TO VERIFY THAT THE

CONSOLE OPERATES AS INTENDED.

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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1.4 PROGRAM INSTALLATION

The RA-2400 Remote Access Program is supplied on a CD-rom. The

installation program will create a directory on your hard disk drive. Be

sure that you have at least 10 megabytes free on the hard disk for the

program and any Account Profile files that you create.

To Install the Remote Access Program:

!The first step is to close all other running programs.

!Place the Remote Access CD into your computer CD drive.

!The installation process should start automatically. If the CD does

not auto run, use Windows Explorer to find RASETUP.EXE on the

CD. Double-click on RASETUP.EXE and install program will start.

!Click the Next button to install the Remote Access software. Follow

the on-screen instructions as the setup program creates the

directory and copies the program files onto your hard disk. A

Remote Access icon will be created on your desktop screen.

!If you are performing a reinstallation, or an update, you will be

prompted to uninstall RA-2400 first. After the uninstall is

completed, browse to the appropriate drive letter for your CD drive

and double-click on RASETUP.EXE. Then follow the on-screen

steps to install the Remote Access software.

NOTE: If Windows asks whether to replace existing .DLL files, first

answer NO. If RA-2400 fails to run, re-install RA-2400 and answer

YES to replace existing .DLL files.

!Remove the CD and store it in a safe place.

To Remove the Remote Access Program:

!Press START, SETTINGS, CONTROL PANEL. Double-click on

ADD/REMOVE PROGRAMS.

!Select LINEAR RA-2400 and click the ADD/REMOVE or

CHANGE/REMOVE button depending on your Windows Operating

system.

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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1.5 TESTING THE MODEM

Before you run the Remote Access Program, be sure that the computer

is running correctly and that the modem is installed and working properly.

To Test the Modem:

Windows Control Panel can be used to test the modem and determine

what COM port it is connected to.

!Press START, SETTINGS, CONTROL PANEL. Double-click on

MODEMS.

!Verify that a modem is shown in the Modem Properties window.

!Click on the DIAGNOSTICS tab. The modem installed with the

COM port highlighted should be shown.

!Note the COM port information. It is used when setting COM port in

the Communications Setup window (see Section 3.1).

!Test the modem by pressing the MORE INFO... button. IF THE

MODEM IS CONNECTED AND WORKING PROPERLY, THE

“MORE INFO” WINDOW WILL DISPLAY DETAILED MODEM

INFORMATION. If the modem is not working properly, Windows

will notify you.

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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2. OVERVIEW

2.1 STARTING THE PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . 7

2.2 NEW WINDOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2.3 MENU BAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.4 ACCOUNT PROFILE WINDOW OVERVIEW . . . . . . . . . . . . . . . 10

NOTE: Experienced computer or PC users should find that entering

data and navigating around the RA-2400 program dialog boxes is

similar to most other Windows programs. New users, or users

unfamiliar with running Windows applications, should refer to the

Windows help file for details on using Windows.

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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2.1 STARTING THE PROGRAM

To Run the Program:

!Press START, point to PROGRAMS, RA2400 and click on RA2400.

2.2 NEW WINDOW

PURPOSE:

To select an Account Profile template for the type of unit being

programmed.

USER RESPONSE:

!Select PERS-2400A V2.0

!Press OK.

The RA-2400 program window will appear with a starter template called

PERS-2400A V2.0-1 showing in the workspace. This file can be stored

later, under any name, using SAVE AS... in the FILE menu (see

Section 2.3).

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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2.3 MENU BAR

PURPOSE:

To provide access to each of the programs sub-menus.

The sub-menus that can be accessed from this menu are:

File

NEW

To select an Account Profile template for the type of unit being

programmed.

OPEN

Loads a saved Account Profile into the RA-2400 workspace. Multiple

Account Profiles can be open at the same time in the RA-2400

workspace. They can be arranged in the workspace using the

Window menu on the menu bar, or by dragging them around

manually.

Closes the active Account Profile. If there were any changes to the

file, Windows will ask if you want to save the changes.

SAVE

Saves the active Account Profile to the hard drive, overwriting the

existing .P20 file.

SAVE AS...

Saves the active Account Profile while giving the option to change

the name or location of the .P20 file.

PRINT...

Opens the PRINT window to allow printing of the active Account

Profile. Resulting printout is the entire content of the Account Profile

.P20 file in text format.

PRINT PREVIEW

Shows what will be printed on the screen with options to zoom in or

print the document.

RECENT FILE LIST

Shows the last four file names (with paths) that were opened in

RA-2400. Clicking on a file opens it.

EXIT

Closes the RA-2400 program. If any open Account Profiles have

changed, Windows will ask if you want to save them.

INSTR,RA-2400/PERS-2400,REF GUIDE

LINEAR P/N: 217163 D

INK: BLACK

MATERIAL: 20 LB. MEAD BOND

SIZE: 8.500" X 5.500"

SCALE: 1-1

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