LG 6830D-MGCP Manuel utilisateur
Covad Confidential
LG 6830D-MGCP IP Phone Provisioning Guide
Sylantro-hosted Service Release 3.2.1
July 2007
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LG IP Phone Turn-up Summary for New Installs*
Phone Location Configuration
Document Overview of
Local Configuration Steps
Description of what happens to
phone
1. Managed For
new/adds to
sites using DHCP
with broadband
connection to
Covad
LG IP Phone
Configuration
using DHCP
- see slides 3-8
2. Manual
Method. For
adds to existing
Managed sites
where DHCP not
implemented
LG IP Phone
Configuration –
Manual Method
- see slides 9-14
9Configure phone IP settings via manual
configuration
9Plug phone into network
9At 0000, invoke *51 procedure to bind
number to phone
¾Gets IP address as manually
configured
¾Gets basic VoIP settings,
latest/current firmware from new
TFTP server at:
¾64.2.21.251 (Sunnyvale)
¾64.2.21.45 (San Jose)
¾68.165.105.181 (Sunnyvale2)
¾72.245.184.75 (DC)
¾Extension bound to MAC address
Unmanaged
Sites Not a supported application with LG phones
9If phone is used, erase configuration
9Plug phone in to network. 5 minute auto
load!
9At “0000” invoke *51 procedure to bind
number to phone
¾Gets IP address via DHCP from CPE
router
¾Gets VoIP settings, latest/current
firmware from new TFTP server at:
¾64.2.21.251 (Sunnyvale)
¾64.2.21.45 (San Jose)
¾68.165.105.181 (Sunnyvale2)
¾72.245.184.75 (DC)
¾Extension bound to MAC address
Covad offers several stream-lined ways to provision LG IP phones on our network, depending upon the type of circuit.
*--Working phones must not have their TFTP server address changed (i.e., from 64.2.21.251 to 64.2.21.x) as this may impact
phone operation.
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Switch configuration options (phone+PC)
If you are using VLANs other than the default VLANs that Covad configures
(VLAN2 for voice, VLAN1 for data), please see the LG VLAN Guide on what you
need to do to setup the LG phones.
If you are using a dumb switch that does not support VLANs, please see the LG
VLAN Guide on what you need to do to setup the phone. In this scenario, you
would have separate switches for voice and data and multiple cable runs to
each desktop
The LG phones only support 802.3af-compatible POE switches (Cisco 3560,
3750). Any non-POE switch or Cisco Prestandard POE switches (3550-24PWR)
will require the wall AC Power Supply/Adapter (LIP-6899) for the LG 6800
series phones.
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Switch configuration options (phone+PC)
The following are two configurations for the LG phones that support PC-behind-the-phone on the Ethernet switch
(Catalyst 2950/2960/3550/3560/3750):
Configuration 1
• For the port that has the LG phone connected:
interface <port on switch that has phone with PC connected>
description < example:PC_behind_the_phone_1>
switchport access vlan 2
switchport trunk encapsulation dot1q
switchport trunk native vlan 2
switchport mode trunk
Configuration 2
• Globally for the switch:
spanning-tree mode pvst
no spanning-tree optimize bpdu transmission
spanning-tree extend system-id
• For all the ports on the switch:
interface <port on switch>
description < example:PC_behind_the_phone_1>
switchport access vlan 2
switchport trunk encapsulation dot1q (note: command is not required on Cisco 2950s)
switchport mode trunk
switchport voice vlan 2
switchport priority extend cos 3
no ip address
spanning-tree portfast
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Switch troubleshooting guide with LG phones
In some cases, a brand new LG phone out of the box will not receive IP settings, firmware, or its
configuration. To fix this issue, follow the steps below:
On the switch configuration, change the switchport that the LG phone is plugged into to access
mode only. To do this, remove the line switchport mode trunk.
The configuration should appear as below:
switchport access vlan 2
switchport trunk encapsulation dot1q
switchport voice vlan 2
switchport priority extend cos 3
no ip address
Reboot the phone and allow it to receive the IP settings, firmware, and configuration. Change the
switchport that the LG phone is plugged into back into trunk mode by adding the line switchport
mode trunk.
The configuration should appear as below:
switchport access vlan 2
switchport trunk encapsulation dot1q
switchport mode trunk
switchport voice vlan 2
switchport priority extend cos 3
no ip address
Note: this is a one-time process for each brand new phone. The LG phone will now communicate
properly on every trunk or access mode switch port with VLAN2 enabled.
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LG Phone templates
In some cases, the LG phone templates have
already been created for tenants:
LGE LIP-6830
Note – the LGE-VOP-10C is an older
LG phone that has been replaced by
the LG 6830. This template should
not be used.
If the LG phone templates are missing, you can
create new phone templates from the “Services”
tab under the Admin portal
From the “Services” tab, select “Phone
Templates”
Click on “New”
For the Phone Type, select LGE LIP 6830
The Template name can be anything you
want (LG-6830D, LG6830)
Click “Save”
You can then customize the LG templates and
assign them to users
LG IP Phone Configuration using DHCP
For installations using:
Managed circuits
Public or Private WAN IP addresses
DHCP addressing on LAN
LG 6830D MGCP IP phone
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Configuring the Router and Switch for DHCP
The appropriate CPE router and switch configurations must be applied to support DHCP. These steps
must be completed by Covad prior to configuring the phones.
As part of router turn-up, add in configuration for DHCP support
In addition to the standard configuration applied to the CPE router, the following items
must be configured to support DHCP for the phones. No other DHCP options should be
added.
service dhcp
no ip dhcp conflict logging
ip dhcp excluded-address x.x.x.a Åx.x.x.a is the phone default gateway or
Ethernet interface address
ip dhcp pool phone
network x.x.x.x 255.255.255.y Åx.x.x.x 255.255.255.y is the phone
network
default-router x.x.x.a Åx.x.x.a is the phone default gateway
or Ethernet interface address
option 66 ascii “TFTP server” Å64.2.21.251 (SNVL), 64.2.21.45
(SNJS), 68.165.105.181 (SNVL2) or
72.245.184.75 (DC) is the address of
the TFTP server for this application
lease 7
If you do not know which TFTP server to use, please check with Covad
Provisioning or Support.
On Layer 3 switches, such as the Cisco Catalyst 3560, DHCP must be disabled
no service dhcp
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The following 7 steps are used to provision multiple LG IP phones in a batch mode.
1. At least three days prior to the activation, contact your Covad Provisioning Coordinator and
provide/obtain the following information:
The physical street address where the activation will take place.
The tenant (customer) name the phone will be provisioned within.
The date/time that the activation is scheduled to take place.
The Covad Provisioning Coordinator will then schedule an appointment with Covad
Provisioning on the date/time you have specified.
2. In the ADMIN portal, create the employee and pre-build an LG phone template.
Covad must configure your on-site router to support DHCP. We normally
do this when the router is originally installed. Contact VoIP Support at
your router is configured properly.
LG IP Phone Configuration using DHCP
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3. If the phone has been configured before and you need to reset the phone to default
settings, press the Settings button on the phone, then the 6 button and finally the # button
4. Prepare to configure the phone by following these steps. Upon completion of this step, the
phone will begin to perform a software upgrade, reboot itself, and register with the Covad
switch, all of which should take about 5 minutes to complete.
Connect the phone to the local network by plugging the Ethernet cable into the port labeled LAN
on the underside of the phone.
Connect the power cord to the phone
The initial boot process takes 2-3 minutes to complete. Do not interrupt power to the unit
during this time.
The following items and messages should be observed on the phone’s LCD:
DHCP Searching
Configuration Trying to Download
Software Trying to Download
Covad Communications Connecting
If these steps fail, you might have to remove the phone from a trunk switchport. See
steps on slide 4.
5. A newly installed phone properly configured will display the following on its screen:
•Time – upper right hand corner
•0000 – (null extension) – upper left hand corner
•[ReDL] [MSG] [PICK] – lower half of screen
LG IP Phone Configuration using DHCP
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