Lenovo 3000 C Series Manuel utilisateur

Lenovo 3000 CSeries and NSeries

Service and Troubleshooting Guide

Includes:

vIntroduction to other sources of information

vImportant tips for taking care of your computer

vDiagnostics and troubleshooting

vRecovery options

vHelp and service

vWarranty information for your computer

Lenovo 3000 CSeries and NSeries

Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

vSafety and Warranty Guide included in the package with this publication.

vWireless related information in online Access Help and Appendix D, “Notices,” on page 45.

vLenovo 3000 Regulatory Notice included in the package with this publication.

First Edition (July 2006)

U.S. GOVERNMENT USERS –RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED

RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo

Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this

Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer

Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14

(Alternate III).

Contents

Read first .............v

Chapter 1. Finding information .....1

This guide and other publications .....1

Finding information with the Lenovo Care

button ..............2

Chapter 2. Caring for your computer ...3

Chapter 3. Solving computer problems ..7

Frequently asked questions .......8

Diagnosing problems .........10

Troubleshooting ...........10

Error messages ..........10

Errors without messages .......13

Apassword problem ........14

Keyboard problems ........14

Standby or hibernation problems ....14

Computer screen problems ......15

Battery problems .........17

Ahard disk drive problem ......17

Astartup problem .........17

Afingerprint authentication problem...18

Other problems ..........18

Chapter 4. Recovery options ......19

Using Rescue and Recovery .......19

Restoring factory contents .......19

Recovering data...........20

Chapter 5. Upgrading and replacing

devices .............21

Replacing the battery .........21

Upgrading the hard disk drive ......23

Replacing memory ..........25

Chapter 6. Getting help and service ...29

Getting help and service ........29

Getting help on the Web ........29

Calling the Customer Support Center ...29

Getting help around the world ......31

Appendix A. Warranty information ....33

Warranty Information .........33

Warranty Period .........33

Types of Warranty Service ......34

Worldwide telephone list.......35

Appendix B. Customer Replaceable Units

(CRUs) .............39

Appendix C. Features and Specifications 41

Features .............41

Specifications ...........42

Appendix D. Notices.........45

Notices..............45

Television output notice .......46

Electronic emissions notices .......46

Federal Communications Commission

(FCC) Statement .........46

Industry Canada Class Bemission

compliance statement ........47

Avis de conformité àla réglementation

d’Industrie Canada.........47

European Union EMC Directive

conformance statement .......47

Important information for the European

Directive 2002/96/EC .........48

IBM Lotus Software Offer .......49

Trademarks ............51

Index ..............53

©Copyright Lenovo 2006 iii

iv Lenovo 3000 CSeries and NSeries Service and Troubleshooting Guide

Read first

Avoid leaving the base of your computer, or any other part that

becomes hot during operation, in contact with your lap or any

part of your body for an extended period when the computer is

turned on or when the battery is charging.

When the ac adapter is connected to an electrical outlet and your computer, it

generates heat. Do not place the adapter in contact with any part of your

body while using it. Never use the ac adapter to warm your body. Extended

contact with your body, even through clothing, may cause askin burn.

Route the cables of an ac adapter, amouse, akeyboard, aprinter, or any

other electronic device, or any communication lines, so that they cannot be

pinched by your machine or other objects, walked on, tripped over, or in any

way be subjected to treatment that could disturb the operation of your

computer. Applying strong force to the cables may damage or break them.

To prevent damage to the hard disk and subsequent data loss,

before moving your computer, press Fn+F4 to put it in standby

mode or turn it off. Make sure that the standby status indicator

is on (is green) before moving the computer.

Do not drop, bump, scratch, twist, hit, vibrate, push or place

heavy objects on your computer, display, or external devices.

©Copyright Lenovo 2006 v

Use aquality carrying case that provides adequate cushion and

protection. Do not pack your computer in atightly packed

suitcase or bag.

Place liquids away from your computer to avoid spills, and

keep your computer away from water to avoid the danger of

electrical shock.

vi Lenovo 3000 CSeries and NSeries Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your computer and get started. It includes afew

tips for first-time users, and introduces software preinstalled by

Lenovo.

This Service and Troubleshooting Guide

provides information about caring for your computer, basic

troubleshooting information, some recovery procedures, help and

service information, and warranty information for your computer. The

troubleshooting information in this Guide applies only to problems

that might prevent you from accessing the comprehensive help and

information portal, called Lenovo Care

,preinstalled on your

computer.

Access Help

is acomprehensive online manual that provides answers to most of

your questions about your computer, helps you to configure

preinstalled features and tools, or solve problems. To open Access

Help, click Start,move the pointer to All Programs;then to Lenovo

Care.Click Access Help.

Lenovo Care

provides an easy access to software tools and key Lenovo sites,

eliminating the need to carry other reference manuals around. To open

Lenovo Care, press the Lenovo Care button on your keyboard. For

more information about using the Lenovo Care button, see “Finding

information with the Lenovo Care button” on page 2.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Statement of

Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features

of your computer. Your computer complies with the radio frequency

and safety standards of any country or region in which it has been

approved for wireless use. You are requested to install and use your

computer in strict accordance with the local RF regulations.

©Copyright Lenovo 2006 1

Finding information with the Lenovo Care button

The Lenovo Care button can help you in many situations when your

computer is working normally, and even when it is not. Press the Lenovo

Care button to open the Lenovo Care and get access to informative

illustrations and easy-to-follow instructions for getting started and staying

productive.

You can also use the Lenovo Care button to interrupt the startup sequence of

your computer and start the Rescue and Recovery

™

workspace, which runs

independently of the Windows operating system and is hidden from it.

2Lenovo 3000 CSeries and NSeries Service and Troubleshooting Guide

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