Rev: 02.03.20 Page 8 CCD-0001361
What is happening? Why it's happening What should be done?
Awning will not extend.
Cam lock engaged. Check position of the cam lock (roll out).
Travel locks engaged. Ensure that the travel locks have been released from
the outer arm.
Rafter arm(s) locking
knob(s) is engaged.
Make sure the locking knob for the rafters has been
loosened.
Outer arm(s) is not
aligned properly.
Check to see if the outer arm is resting on the
mount/rafter arm. If so, the outer arm height
adjustment is not set properly.
Awning will not retract
or only retracts part way.
Rafter arm(s) locking
knob(s) is engaged.
Make sure the mount/rafter arms have been put in
the stored position and the locking knob has not
been tightened.
Cam lock not engaged. Check position of cam lock (roll in).
Outer arm(s) stored
properly.
Ensure the outer arms have been placed in the
closed/stored position.
Spring tension not
engaged. Ensure the awning has the proper tension on it.
Outer arm(s) is in
secured position.
Ensure that the mount/rafter arm is not secured to
the head of the outer arm.
Fabric is loose or sags on
the edges and middle.
Rafter arm(s) locking
knob not engaged.
Make sure that the mount/rafter arm has been
pulled tight and the locking knob is secured.
Fabric out of alignment. Check that the fabric is square on the unit and with
the roll tube.
Fabric is loose on
awning rail.
Make sure the fabric is properly secured to the
awning rail on the unit.
Roll tube has been
damaged. Make sure roll tube is not bent.
Locking knob will not
tighten.
Lock knob(s) has been
damaged.
The nut for this is a thread part that tightens the
arms together. Open the awning and check when
turning the knob that the nut is not stripped out. If it
is not stripped, it would require replacing both parts.
Mount/rafter arm will
not extend.
Rafter arm(s) locking
knob(s) is engaged. Make sure the locking knob has been loosened.
Debris is lodged in track
arm(s).
Make sure there is no debris in the track the arm
slides in.
Arm(s) is damaged. Make sure arm is not bent.
Awning will not roll up
straight.
Fabric out of alignment.
Check to make sure fabric is centered on roll tube
and also centered between the arms attached to the
unit.
Fabric has shifted within
awning rail.
If the fabric is not centered, move the screws on both
ends of the awning and shift the fabric accordingly.
Anchoring screws
within awning rail are
missing.
Make sure there are screws at both ends of the fabric
securing it to the roll tube and at the awning rail. If
there is only one screw at one end and not the other,
the awning may not roll up correctly.
Arm(s) is damaged. Make sure the arms are square and straight.