LANIER/RICOH/SAVIN MP C4503 Manuel utilisateur

TROUBLESHOOTING GUIDE

02/05/2016



PRODUCT CODE: D197/D198/D199/D200/D201/D202

APPLICABLE MODEL:

LANIER – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP

RICOH – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP

SAVIN – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP

GENERAL:

The attached document is the Troubleshooting Guide for the D197/D198/D199/D200/D201/D202. Please use

this guide as a supplement to your service manual.

Revised items appear in bold typeface.

TABLE OF CONTENTS:

1. PAPER FEED ERRORS...................................................................... 2

2. COPY PROCESS................................................................................4

3. CONNECTIVITY.................................................................................. 5

4. PRINTING/SCANNING........................................................................7

5. OPERATION PANEL...........................................................................9

6. SECURITY......................................................................................... 12

7. ERROR CODES and MESSAGES....................................................14

8. OPTIONAL UNITS.............................................................................17

9. IMAGE PROBLEMS..........................................................................20

10. MECHANICAL PROBLEMS............................................................21

11. OTHERS.......................................................................................... 22

Page 2 of 24

1. PAPER FEED ERRORS

Subjec

Symptom TSB Cause Solution Note

Jam When stapling &

punching B5 LEF

sheets.

SR3130

Firmware

History

Internal Finisher

SR3130 firmware Install version

01.070:02 or newer.

Jam Firmware

History Engine firmware Install version 1.09:03

or newer.

Jam When the next print

job starts during

post processing for

the previous job

Firmware

History Engine firmware Install version 1.10:03

or newer.

Jam Jam 157 when

exiting to the proof

tray on the

SR3160/3170

TBA A Mylar is damaged

after repeated contact

with the paper. As a

result, a crack forms

and gradually expands.

Replace the Mylar

(modified P/N

D6884119). Order two

of these and replace

the mylars at the front

and rear.

Jam Jam 151 or 152

when exiting to the

proof tray on the

SR3160/3170

TBA The spring connected

to the solenoid breaks. Replace the solenoid

(P/N D6882248).

Jam SR3140/SR3150 Firmware

History Finisher SR3140

firmware Install version

01.230:04 or newer.

Jam Code 151, 152, or

157 D703-D704

- 020 SR3170: The spring

and bracket for the gate

solenoid break, or a

Mylar is worn down by

contact with the paper.

Replace the solenoid

(P/N D6882115) and/or

the mylar (P/N

D6884119).

Jam "Initial jam" when

the machine

switches to Proof

mode

Firmware

History Finisher

SR3160/SR3170

firmware

Install version

02.380:10 or newer.

Jam During a center

stapling job if the

previous job was

exited to the shift

tray

Firmware

History Engine firmware Install version 1.12:03

or newer.

Jam Jam 112 D690 002 The harness is

repeatedly bent during

operation

Replace the harness

with three new parts as

explained.

This is

for the

SR3130

finisher

Jam JAM64 on 1 bin tray

BN3110 D692 001 Execute SP5-804-049

to reverse the paper

exit roller and let the

user remove the

jammed paper.

Jam JAM64 on 1 bin

tray BN3110, and

cannot remove the

paper

TSB# D692

- 002

ccordion jam in front

of the exit roller Do the procedure in

the TSB

Jam With jobs that use

the shift tray as

the output tray.

Firmware

History Finisher

SR3160/SR3170

firmware

Install version

02.390:10 or newer.

Page 3 of 24

Subjec

Symptom TSB Cause Solution Note

Multi-

feed When feeding from

the DF3090 D146-

D147-

D148-

D148-D150

- 040

Friction between

originals is too high for

the pad to separate the

sheets

Attach the pad (P/N:

D6842314) and Mylar

(P/N: D6842313).

Incorrect

paper

orientati

In Conference

Concierge, after

printing with upper-

left-side stapling,

when printing with

two staples

Firmware

History Conference Concierge

firmware Install version 1.1 or

newer.

Page 4 of 24

2. COPY PROCESS

Subjec

Symptom TSB Cause Solution Note

Page 5 of 24

3. CONNECTIVITY

Subjec

Symptom TSB Cause Solution Note

WIM "Fax Received File" not

displayed in the "Print

Job/Stored File" menu

Firmware

History Web Uapl

firmware Install version 2.01

or newer.

Firmware

History Web Uapl

firmware Install version 1.04

or newer.

Fax IP-Fax not available Firmware

History RemoteFax

firmware Install version

02.00.00 or newer.

Fax Reception and printout

error Firmware

History GWFCU3.8-7

(WW)

firmware

Install version

02.00.00 or newer.

Fax Reception error when

using installed G3

interface unit

Firmware

History 4a GWFCU3.8-7

(WW)

firmware

Install version

02.00.00 or newer.

Fax Reception error with W-

NET fax Firmware

History System/Copy

firmware Install version 1.10

or newer.

Fax Transmission fails Firmware

History Fax firmware Install version

05.00.00 or newer.

Fax Fax does not start up

following continuous fax

communication.

Firmware

History Fax firmware Install version

05.00.00 or newer.

Fax Error with notice for stored

reception files Firmware

History Fax firmware Install version

05.00.00 or newer.

Fax Quick fax does not start Firmware

History Fax firmware Install version

05.00.00 or newer.

Fax Sender name is printed

even if this is disabled Firmware

History Fax firmware Install version

06.00.00 or newer.

Fax Fax data encoded with

base 64 is not correctly

received

Firmware

History System/Copy

firmware Install version

1.15 or later

SMB Scan to SMB fails when

the display language is

Catalan.

Firmware

History Network

Support

firmware

Install version

14.29 or newer.

Address book Title not displayed when

address book is registered

via Device Manager NX

series

Firmware

History System/Copy

firmware Install version 1.09

or newer.

Address book Cannot be updated by

Web Image Monitor when

the device is in energy-

saving mode.

Firmware

History Scanner

firmware Install version

02.04 or newer.

Firmware

History Scanner

firmware Install version

01.03 or newer.

Address book Cannot open address book Firmware

History Fax firmware Install version

05.00.00 or newer.

Network

connection error When an application

attempts to connect to the

network

Firmware

History Smart

Operation

Panel

firmware

Install version 1.37

or newer.

Page 6 of 24

Subjec

Symptom TSB Cause Solution Note

Network

connection error Smart Operation Panel

(SOP) cannot connect to

the network when "Screen

Startup Mode" is set to

"Quick"

See TSB#

D197-D198-

D199-D200-

D201-D202 -

001

SOP starts to

get an IP

address

before

connection

between SOP

and device is

established.

Rebooting the

device might solve

the problem.

Update the

“Cheetah System”

firmware to v1.37

or newer.

Cannot forward

files From SOP apps to

external Web servers Firmware

History SOP System

firmware Install version 1.38

or newer.

E-mail When Simplified Chinese

characters are used, the

contents are garbled

Firmware

History Scanner

firmware Install version

02.06 or newer.

Firmware

History Scanner

firmware Install version

01.05 or newer.

Wireless LAN When CTS protection is

enabled, throughput is low Firmware

History System/Copy

firmware Install version 1.12

or newer.

Page 7 of 24

4. PRINTING/SCANNING

Subjec

Symptom TSB Cause Solution Note

Cannot

print If the language is not set

to English or Japanese. Firmware

History Smart Operation

Panel firmware Install version 1.34 or newer.

Cannot

print If the user logs in with a

blank password. Firmware

History Smart Operation

Panel firmware Install version 1.34 or newer.

Cannot

print IPP printing with the job

spool enabled in Mac OS

X 10.7 or later and iOS 6

or later

Firmware

History Network Support

firmware Install version 14.31 or newer.

Jobs not

spooled While printing a job using

Enhanced Locked Print

NX v2, incoming jobs

cannot be spooled

Firmware

History Printer firmware Install version 1.03 or newer.

Search Incorrect search results if

the keywords in a PDF

file are scanned by

selecting a language

other than "Japanese"

Firmware

History Java VM v12 Update

Tool Install version 12.11.04 or

newer.

Firmware

History JavaVMv12for eDC

firmware

Cannot

scan When "Start Scanning" is

pressed in the Scan to

Me application

Firmware

History Scanner firmware Install version 02.06 or newer.

Cannot

scan Send error: If multi-pass

ADF, OCR, and other

settings are used

Firmware

History System/Copy

firmware Install version 1.12 or newer.

Cannot

complete

scanning

job

When the "Stop" key is

pressed after scanning

one side of a document

and then "Continue

Printing" is selected

Firmware

History ID Card Copy

firmware Install version 1.2 or newer.

Cannot

complete

scanning

job

If Letter-size paper

landscape is set and the

staple is to be positioned

the upper-left side

Firmware

History Conference Concierge

firmware Install version 1.1 or newer.

Cannot

complet

scannin

g job

When scanning an

original containing

multiple pages with the

Twain driver, error code

36856 occurs on the

client PC

Firmware

History System/Copy

firmware Install version 1.15 or later

Cannot

use LEF

or SEF

Printing is available only

in LEF Firmware

History System/Copy

firmware Install version 1.12 or newer.

Scanning

starts at

the

wrong

time

The machine starts

scanning without an

original after a DF jam is

cleared.

Firmware

History Extended JS firmware Install version 1.03.00 or

newer.

Page 8 of 24

Subjec

Symptom TSB Cause Solution Note

Wrong

character

When scanning with

"Hungarian" or "Polish"

selected under "Cognitive

Language" in "OCR

Settings", some

characters are converted

to a question mark

Firmware

History Scanner firmware Install version 02.07 or newer.

Firmware

History System/Copy

firmware Install version 1.13 or newer.

Firmware

History System/Copy

firmware Install version 1.13 or newer.

Firmware

History Scanner firmware Install version 01.06 or newer.

Job

does not

resume

If paper near-end

occurs while printing

General format files

Java VM

v12

History

Java VM v12 Update

Tool Install version 12.16.00 or

newer.

Java VM v12 for eDC

firmware

Page 9 of 24

5. OPERATION PANEL

Subjec

Symptom TSB Cause Solution Note

Icons not

displayed The icon for the

RIS app. is not

displayed on the

Home screen

when logging in

via

Streamline NX.

Application

History Smart Operation

Panel firmware Install version 1.34 or

newer.

Icons not

displayed When an SDK

application is

configured not to

be authenticated

Firmware

History System/Copy

firmware Install version 1.13 or

newer.

Freezes If the machine

enters or

recovers from

Energy Saver

mode while

displaying the

copy interrupt

screen.

Application

History Smart Operation

Panel firmware Install version 1.34 or

newer.

Freezes If the machine

goes in and out

of Energy Saver

mode after a

controller reboot

in a customized

authentication

environment.

Application

History Smart Operation

Panel firmware Install version 1.34 or

newer.

Freezes The Smart

Operation Panel

stalls when the

machine

recovers from

Energy Saver

mode

Application

History SimpleCopy for eDC

firmware Install version 1.17 or

newer.

Screen

flickers When System

Auto Reset is

performed

Application

History Cheetah System

firmware Install version 1.40 or

newer.

Wrong

screen

appears

The Home

screen instead

of the priority

app when

"Ubiquitech" is

the priority app

Application

History Smart Operation

Panel firmware Install version 1.34 or

newer.

Wrong

screen

appears

The Preferred

screen returns to

the Home

screen after a

VM firmware

update

Application

History Smart Operation

Panel firmware Install version 1.36 or

newer.

Page 10 of 24

Subjec

Symptom TSB Cause Solution Note

Wrong

screen

appears

When a user

executes a job in

a SmartSDK

application, the

home screen is

displayed

Firmware

History Scanner firmware Install version 02.05 or

newer.

Install version 01.04 or

newer.

Wrong

screen

appears

The display

returns to the

Home screen

before the

scanning job is

finished.

Firmware

History System/Copy

firmware Install version 1.11 or

newer.

Firmware

History SDKService for eDC

firmware Install version 1.06.01 or

newer.

Screen not

displayed Copy Interrupt

screen not

displayed when

the Interrupt key

is pressed.

Firmware

History SOP System

firmware Install version 1.35 or

newer.

Screen not

displayed Cannot switch

from ECO

screen to fax

screen

Firmware

History Banner for eDC

firmware Install version 1.12 or

newer.

Screen not

displayed Cannot return to

the Streamline

NX login screen

Application

History Smart Operation

Panel: LegacyUI

firmware

Install version 1.26 or

newer.

Cannot

screen

Cannot close the

ECO screen if

the Fax

Substitute

Reception

button is

pressed.

Application

History Announce for eDC

firmware Install version 1.10 or

newer.

Screen

goes black If the user logs

in via card

authentication

Application

History Smart Operation

Panel: LegacyUI

firmware

Install version 1.26 or

newer.

Screen

goes black When the

operator tries to

switch to an

SDK app

Application

History Smart Operation

Panel firmware Install version 1.36 or

newer.

Screen

does not

change

When the

operator tries to

switch to an

SDK app

Application

History Smart Operation

Panel firmware Install version 1.36 or

newer.

Screen

does not

change

When the "Stop"

key is pressed

after scanning

one side of a

document and

then "Continue

Printing" is

selected

Application

History ID Card Copy

firmware Install version 1.2 or

newer.

Autres manuels pour MP C4503

Table des matières

Autres manuels LANIER/RICOH/SAVIN Imprimante tout-en-un

LANIER/RICOH/SAVIN

LANIER/RICOH/SAVIN MP C4503 Manuel utilisateur

Manuels Imprimante tout-en-un populaires d'autres marques

Triumph Adler

Triumph Adler DC 2016 Manuel

Epson

Epson WorkForce WF-2510 Guide de l'utilisateur

Epson

Epson Stylus Scan 2000 Manuel d'installation et d'exploitation

Epson

Epson PictureMate Snap PM 240 Mode d’emploi

Konica Minolta

Konica Minolta bizhub C35 Manuel utilisateur

Brother

Brother MFC-J430w Manuel utilisateur

Konica Minolta

Konica Minolta BIZHUB 558 Manuel utilisateur

Lexmark

Lexmark MX710 Series Manuel

Brother

Brother MFC-9760 Manuel utilisateur

Lexmark

Lexmark XC8155 Manuel utilisateur

Lexmark

Lexmark X642E Manuel utilisateur

Sharp

Sharp MX-2310U Mode d’emploi

Aficio

Aficio 200 Manuel utilisateur

Canon

Canon ImageCLASS 2300 Manuel

Ricoh

Ricoh Pro C900 Manuel utilisateur

Lexmark

Lexmark X925 Manuel utilisateur

Brother

Brother Business Smart MFC-J4510dw Manuel utilisateur

Epson

Epson Stylus CX8400 Series Manuel utilisateur