Kwikset OBSIDIAN Mode d'emploi

Programming and Troubleshooting Guide

Mastercode 2

Troubleshooting: Installation 7

Troubleshooting: Door Jamming and Door Handing 8

Troubleshooting: Touchscreen and User Codes 11

Troubleshooting: Smart Home Systems 13

Troubleshooting: Battery 15

Battery FAQ 16

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Mastercode

Programming timeout: If the screen is not pressed for 20 seconds, the system will time out

(indicated by three beeps and the “X” pattern ashing three times), and you will need to restart the procedure.

1. Keep door open. Press and HOLD the

Program button until the Checkmark

symbol illuminates (about 5 seconds).

2. Press Checkmark symbol once. 3. Enter new Mastercode.

Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is

used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed

as a user code, though this is not recommended). The Mastercode must be 4-8 digits.

4. Press Lock symbol once. 5. Re-enter Mastercode. 6. Press Lock symbol once.

If programming is successful, the Checkmark

will illuminate and you will hear one beep.

If programming is unsuccessful, the “X” pattern

will ash three times, and you will hear three

beeps. Make sure the Mastercode has not already

been programmed. Attempt the procedure again,

making sure to enter the same new Mastercode

in step 3 and 5.

Make sure switch #3 is on, and press the

Program button once. If you immediately

hear ve beeps and see the Checkmark ash

ve times, the Mastercode is enabled.

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About the Mastercode

Enabling and Setting the Mastercode

The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user

codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.

1. Keep door open. Press the Program button

once. The Checkmark will ash ve times and

you will hear ve beeps.

2. Press Checkmark symbol once. 3. Enter Mastercode.

4. Press Lock symbol once. 5. Enter new user code. 6. Press Lock symbol once.

If programming is successful, the Checkmark

will illuminate and you will hear one beep.

If programming is unsuccessful, the “X” pattern

will ash three times with three beeps. Make

sure the user code is not a duplicate and that it is

between 4 and 8 digits during your next attempt.

Make sure the lock has room for an additional

code. If all user codes are lled, delete a code to

make room for this one. Make sure to enter a valid

Mastercode in step 3.

While the door is open and locked,

test the user code to make

sure it unlocks the door.

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CAdding User Codes with the Mastercode Enabled

1. Keep door open. Press the Program button

once. The Checkmark will ash ve times and

you will hear ve beeps.

2. Press Checkmark symbol once. 3. Press Lock symbol once.

4. Enter Mastercode. 5. Press Lock symbol once. 6. Enter user code to be deleted.

7. Press Lock symbol once. 8. Re-enter use code to be deleted. 9. Press Lock symbol once.

If programming is successful, the Checkmark

will illuminate and you will hear one beep.

If programming is unsuccessful, the “X” pattern

will ash three times with three beeps. Make sure

to enter a valid Mastercode in step 4.

While the door is open and locked, test

the user code to make sure it no longer

unlocks the door.

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DDeleting a Single User Code with the Mastercode Enabled

1. Keep door open. Press the Program button

once. The Checkmark will ash ve times and

you will hear ve beeps.

2. Press Checkmark symbol once. 3. Press Lock symbol once.

4. Enter Mastercode. 5. Press Lock symbol once. 6. Press “9” six times.

7. Press Lock symbol once. 8. Press “9” six times. 9. Press Lock symbol once.

If programming is successful, the Checkmark

will illuminate and you will hear one beep.

If programming is unsuccessful, the “X” pattern

will ash three times with three beeps. Make sure

to enter a valid Mastercode in step 4 during your

next attempt.

While the door is open and unlocked, press

the Lock symbol. If the latch bolt does not

extend to lock, then all codes have been

successfully deleted.

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EDeleting All User Codes with the Mastercode Enabled

1. Keep door open. Press and HOLD the Program

button until the Checkmark symbol illuminates

(about 5 seconds).

2. Press Checkmark symbol once. 3. Press Lock symbol once.

4. Enter Mastercode. 5. Press Lock symbol once. 6. Re-enter Mastercode.

7. Press Lock symbol once. If programming is successful, the Checkmark

will illuminate and you will hear one beep.

If programming is unsuccessful, the “X” pattern

will ash three times, and you will hear three

beeps. Make sure the Mastercode has been

enabled before trying to disable it. Attempt the

procedure again, making sure to enter the same

Mastercode in step 4 and 6.

Make sure switch #3 is on, and press

the Program button once. If you don’t

immediately hear ve beeps and see the

Checkmark ash ve times, the

Mastercode is disabled.

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FDisabling and Deleting the Mastercode

Troubleshooting: Installation

If you encounter any of the problems above, make sure that you are

using the correct mounting plate screws. Three sets of mounting screws

are supplied with the lock. Measure the thickness of your door to

determine the correct mounting screws.

Door Thickness

If your door is 1-3/8” (35 mm) thick, use the shorter gold screws.

If your door is 1-3/4” (44 mm) thick, use the medium silver screws.

If your door is 2” (51 mm) thick, use the longer black screws.

If you still encounter the problems above, the deadbolt latch may be

installed upside down. Remove the interior assembly, mounting plate,

and exterior assembly from the door, and look at the latch inside the

door hole.

If the word “UP” is upside down and at the bottom of the latch, the latch

is installed incorrectly.

Reinstall the latch, making sure the word “UP” faces upward.

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The interior mounting screws are dicult to tighten.

The interior and exterior assembly won’t mount parallel to the door edge.

The interior assembly does not ﬁt on the mounting plate.

Troubleshooting: Door Jamming and Door Handing

The door handing process was not executed

during installation.

Perform the manual door handing process in the Installation Guide.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the

exterior side of the door.

The wrong deadbolt latch is installed.

Electronic deadbolts require a tapered latch bolt for ease of operation. If

the latch being used is from an older lock, it will likely not have a tapered

latch bolt. Remove the lock from the door, including the old latch.

Replace with the new tapered latch that came with the lock and reinstall

the lock.

The deadbolt latch and strike are misaligned,

causing the latch to bind.

Adjust the tab of the lower strike (for your knob or lever) to help align the

upper latch and strike so that the latch bolt enters the strike when the

door is locked.

The lower latch and lower strike (for your knob

or lever) are misaligned, putting too much

load on the deadbolt latch.

As a test, rotate the turnpiece on the deadbolt so the latch is retracted

(unlocked), and close the door. If you have to push, pull or lift the door to

get it to close, adjust the position of the lower strike.

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The lock jams and the turnpiece does not rotate smoothly.

The lock beeps, the Checkmark and Lock symbols alternate ﬂashing, and the

door cannot lock.

The hole in the door frame for the latch bolt is

not drilled deep enough.

Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.

The mounting plate is placing tension on the

torque blade.

Attempt to lock and unlock the door with the interior turnpiece. If it is

unable to rotate, remove the interior assembly from the mounting plate.

Attempt to rotate the torque blade with a screwdriver. If it is still unable

to rotate, loosen the screws on the mounting plate and reposition the

plate so there is no tension on the cylinder torque blade. Test the torque

blade again with a screwdriver, making sure the latch bolt can operate

smoothly. Reinstall the interior assembly.

The clutch is disengaged.

Remove the battery pack. Remove the interior assembly from the

door. Verify that the lock can be operated smoothly with the key while

the interior is removed. Attempt to rotate the turnpiece on the interior

assembly to the vertical position. If it cannot rotate to the vertical position,

the clutch has become disengaged.

Place the battery cover onto the interior assembly, making sure to align

the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you

will need to use force when rotating the turnpiece, and you will hear it

click). This will re-engage the clutch.

180°

Align the turnpiece with the torque blade and reinstall the interior

assembly on the door.

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The handing process may have been executed

previously.

Follow the instructions inside the Installation and User Guide to perform

the manual door handing process

The battery level is too low.

This is indicated by the Checkmark and Lock symbols ashing

simultaneously ve times with ve beeps. Use a fresh set of batteries, and

perform the door handing process again.

Make sure the batteries are installed correctly in the battery pack and that

the battery pack is installed correctly in the interior assembly.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the

exterior side of the door.

The mounting plate is placing tension on the

torque blade.

Manually lock and unlock the door to check that the mounting screws

are not too tight. Slightly loosen the mounting screws if needed. For more

information, see page 9.

The battery level is too low.

This is indicated by the Checkmark and Lock symbols ashing

simultaneously ve times with ve beeps. Use a fresh set of batteries,

and perform the manual door handing process.

The latch and strike are misaligned, causing

the latch to bind.

Perform the manual door handing process while the door is open. If it

is successful only when the door is open, the latch and strike are not

aligned as they should be. Ensure door preparation is in accordance with

the door drilling instructions, available online.

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The door handing process does not happen

automatically when the batteries are installed.

The touchscreen indicates a failure after the door handing process.

EThe deadbolt latch does not extend or retract on its own during

the door handing process.

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