King Quest VQ4100 Manuel utilisateur
VQ4100
TROUBLESHOOTING GUIDE
11200 Hampshire Avenue South, Bloomington, MN 55438
PH 952.922.6889 || FAX 952.922.8424 || kingconnect.com
VQ4100 KING Quest HDTV System
TM
Page 1
TABLE OF CONTENTS
Section Contents Page
1. INTRODUCTION ........................................................2
2. WARRANTY INFORMATION ...............................................3
3. KING QUEST WITH POWER INJECTOR .................................. 4-12
3.1 Connections .........................................4
3.2 Operation .........................................5-6
3.3 Second Receiver Operation .............................6
3.4 SWM Only Receiver Connections.........................7
3.5 Troubleshooting Flowchart ...........................8-11
3.6 Troubleshooting......................................12
4. KING QUEST WITH UC1000 CONTROLLER .............................. 13-42
4.1 Connections ........................................14
4.2 AntennaConguration ................................15
4.3 ReceiverConguration-DISH®and Bell TV™ ...........16-17
4.4 Operation ..........................................18
4.5 Second Receiver Operation - DISH and Bell TV..........20-21
4.6 Tailgater®Mode ...................................22-28
4.7 AlarmConguration ..................................29
4.8 Troubleshooting Flowchart ..........................30-33
4.9 Troubleshooting Flowchart (Tailgater Mode).............34-37
4.10 Troubleshooting (Tailgater Mode) . . . . . . . . . . . . . . . . . . . . . 38-41
4.11 Troubleshooting......................................42
5. BLOCK TIMES .........................................................44
6. REPLACE ELEVATION MOTOR ...........................................45
7. REPLACE AZIMUTH MOTOR AND POT ASSEMBLY........................ 46-47
8. REPLACE MAIN AND TILT CIRCUIT BOARDS............................. 48-49
9. DEFINITION OF TERMS .................................................50
WARRANTY CONSIDERATION FORM......................................51
IMPORTANT
NEVER USE THE POWER INJECTOR AND UC1000 CONTROLLER IN COMBINATION WITH EACH OTHER!
The KING Quest may be connected to the power injector or the UC1000 controller.
For power injector connections, use section 3.
For UC1000 controller connections, use section 4.
NOTE: For installation information, refer to the VQ4100 Owner’s Manual available at www.kingconnect.com.
! !
Page 2
Section 1 INTRODUCTION
The KING Service Department is dedicated
to providing its dealers and customers
with the highest possible level of satisfaction and service.
IMPORTANT!
For warranty reimbursement, you must call KING for a
Service Order Number
BEFORE performing any work: (952) 922-6889.
Please have serial number and model of unit available when calling.
The satellite TV market is expanding and changing. The KING Service Department stays up to date
with the latest information to assist you in keeping troubleshooting and repair time to a minimum.
When calling our service department, a KING technician will issue a Customer ID Number (or Case
Number)andthenclearlydenethepropercourseofactiontofollow.Ifanyworkistobeperformed
or parts replaced, a Service Order Number will also be issued. Additionally, the KING technician will
create a call log to aid in properly documenting the warranty claim.
Page 3
Every VQ4100 Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty from
the date of original purchase. This warranty does not cover installation and external wiring, or refurbished units. This
warranty also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained.
•RepairshavebeenmadeorattemptedbyothersthatarenotcertiedbyKINGtodosuchrepairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The top enclosure has been removed without authorization.
•Suppliedgreasenotusedintheexternalcoaxconnectionsasspeciedintheinstructions.
• Damage has been caused by power washing.
• Circumstances beyond the control of KING cause the product to no longer operate correctly.
• Customer is not the original owner.
PROCESSING A WARRANTY CLAIM
1) Technicianmustrstdetermineiftheunitisunderwarrantybyverifyingoriginalowneranddateoforiginal
purchase. Dealer must provide one of the following when submitting a warranty claim:
• copy of original purchase receipt, or
•ifunitwasinstalledbyanOEM,vericationofin-servicedate
2) Technician must call KING to get a Service Order Number (952) 922-6889.
Technician must not proceed without a Service Order Number.
• A KING technician will issue a Service Order Number and advise technician on how to proceed.
3) After repairs are completed, the following must be sent to KING:
• Defective Part (Warranty Labor Claim will not be processed until part is returned.)
• Warranty Consideration Form
• Copy of Work Order
• Proof of Purchase
KEY POINTS
1) For units in service longer than one year, the customer is responsible for labor time.
2) Installation parts (for example coax cables) are not covered.
3) Replacement parts (including domes) are sent directly from KING. DO NOT USE NEW PRODUCT FOR
WARRANTY REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING.
4) Technician must call KING before performing any work for which warranty labor reimbursement will be submitted
to KING. A KING technician will issue a Service Order Number and specify the allotted time for the repair. If
repairs will take longer than the allotted time, and the servicing dealer wishes to receive proper reimbursement, the
technician must receive prior authorization to exceed the allotted time.
5) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number, and
copy of work order with labor time which matches that allotted by KING.
6) KING shall reimburse the servicing dealer for warranty work at their published labor rates.
7) Enclose paperwork with defective part. Clearly mark the Service Order Number on outside of box.
IMPORTANT! Only KING certied dealers are authorized to perform warranty evaluations and repairs.
Section 2 WARRANTY INFORMATION
Page 4
Section 3 KING QUEST WITH POWER INJECTOR
3.1 Connections
If the KING Quest is connected with a power injector, use this section.
(If connected with a controller, use section 4.)
Power Injector
Switch and dish type settings for DIRECTV®receivers:
DIRECTV SD
Switch Type: 02:Multiswitch • Dish Type: 01: 18” Round
DIRECTV SD with Locals
Switch Type: 02:Multiswitch • Dish Type: 02: 3-LNB (18 x 20”)
If your receiver does not offer one of these settings,
call KING at (952) 922-6889 ext. 173 for assistance.
Older receivers: choose round dish-1 satellite
Older receivers: choose oval dish-2 satellites
The KING Quest will not work with SWM only receivers.
For receiver compatibility, visit www.kingconnect.com/support.
Page 5
3.2 Operation
Power Injector
IMPORTANT!
Plug in power supply last.
Do not move antenna unit after
plugging in power supply as the
antenna has begun scanning.
PLEASE BE PATIENT!
The antenna unit may lock on the satellite in as little as 2 minutes,
but may occasionally take up to 10-15 minutes.
IMPORTANT!
Place power injector in
an accessible location.
IMPORTANT!
Any tall objects can block
the signal from reaching
the antenna.
Do not over tighten the coax connections.
Do not route the coax cable where it can be tripped on or run over by a vehicle.
Do not put sharp bends or kinks in the coax cable.
Place the antenna unit in a position with a clear view of
the southern sky to scan for the DIRECTV 101 satellite.
Make connections 1-3 in the order shown.
Place the KING Quest on a stable and reasonably level surface with a clear view of the southern sky.
When placing the KING Quest in position, be sure surface is dry and free of loose dirt or sand.
When all connections are made, the antenna will scan for the DIRECTV 101 satellite.
When the satellite is found, your programming will appear. Enjoy!
The KING Quest is not programmed to lock on the 119 satellite, so you will not receive your local channels if they
are broadcast from the 119. If you wish to receive programming from the 119 as well as the 101, you can replace
the power injector with the KING UC1000 Controller (sold separately - see your dealer or our website
www.kingconnect.com for details).
Page 6
You can connect a second receiver and TV to the AUX port on the antenna unit.
Secondreceivermustbeconguredthesameas
the main receiver (see section 3.1, page 4).
Second receiver must not be a SWM only receiver.
If your main receiver has a second “satellite in” port and built in DVR, you can connect this input to the AUX
port to record programs on a different channel than the one you are watching.
All components sold
separately.
If you wish to start a new scan (for example, the unit gets moved and you lose reception):
Pressing the power injector’s RESET button is the preferred method to start a new scan, but there are two
alternate methods as well:
• Disconnect and reconnect the coax from the MAIN port on the antenna unit.
• Press the RESET button on the receiver (this option works for select receivers only, such as
models D12, H24 and HR24).
Power Injector
3.3 Second Receiver Operation
Page 7
Power Injector
3.4 SWM Only Receiver Connections
Page 8
Power Injector
3.5 Troubleshooting Flowchart
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