JNY Safetycare FDC Manuel utilisateur

FDC User guide

Contents

Your Device .............................................................................................................. 2

To Turn the Device on:.............................................................................................. 2

Turn the Device off:.................................................................................................. 2

Charging the battery:................................................................................................ 2

Product Features ...................................................................................................... 3

Emergencies/ Phone Calls......................................................................................... 3

Hanging Up (button quick press) .............................................................................. 4

Receiving Calls .......................................................................................................... 4

LED Indicators........................................................................................................... 5

Testing your Device .................................................................................................. 6

Performing the Test.................................................................................................. 6

Fall Detection ........................................................................................................... 7

Useful Codes............................................................................................................. 7

Troubleshooting ....................................................................................................... 9

Limitations.............................................................................................................. 10

Safety Information ................................................................................................. 10

Legal Disclaimer...................................................................................................... 11

Warranty ................................................................................................................ 12

Return / Refund Policy - 14 Day Guarantee ............................................................ 12

Your Device

Speaker  

Charging Contacts Microphone Micro USB

To Turn the Device on:

Press the Side Button for about 2 seconds until it vibrates (the side lights will also

flash). The device can be also turned on by placing it into the charging cradle.

Turn the Device off:

Press and hold the Side Button and the SOS button together at the same time until it

vibrates, and the lights turn off.

Charging the battery:

•Place the device in the charging cradle.

•Connect the Micro USB side (the smaller end) of the charging cable to the

charging cradle port (at the back of the cradle) and connect the larger end of

the USB cable to the Wall Power Adapter plug.

•The red light on the charging cradle remains lit when charging. The light dims

or disappears when fully charged.

LED Indicators

Product Features

One-Touch Operation

Press the SOS button for 2-3 seconds until you feel it vibrate,

then release.

Side Button

Press until it vibrates to speed-dial one of your emergency

contacts.

Fall detection

Automatically notifies contacts if a fall is detected

Lightweight

43 grams - comfortable to carry or wear. Small size - 62 mm x

45 mm x 17 mm - compact yet powerful.

GPS Location

Shows your location to your contacts using Google Maps.

Loud

Crystal clear audio quality.

36 Hour Battery Charge

Many factors determine how long a battery will last between

charges. It is recommended to charge daily.

Waterproof (IP65)

Water may be splashed on it but it’s best to use with care

when showering.

Works outside the home, anywhere with mobile reception.

Please note 3G will be turned off in early 2024.

Battery Charging

Indicator

The red light is lit up on the charging cradle when charging

properly. The red light then dims or disappears when fully

charged.

Emergencies/ Phone Calls

Press and hold the SOS button for 2-3 seconds until it vibrates and beeps. A text

saying, “I need help!” (+ Link with location) is sent to the emergency contacts all at

once.

The device will call these contacts one at a time until someone answers. The

emergency contact must press ‘1’ on their phone keypad after answering or they will

be disconnected in 1 minute. The next contact will then be called.

To Speed-dial ONLY ONE emergency contact

Hold the Side Button for 2-3 seconds until the device vibrates. The green light will

start to flash rapidly to confirm the request. The User will then be connected with

the designated emergency contact. In this case, no other calls will be placed nor texts

sent to the other emergency contacts.

Hanging Up (button quick press)

If you want to end the phone call at any time, press the SOS button just once briefly

(don’t hold it down). Hanging up during an emergency sequence will prevent the FDC

Pendant from calling the other emergency contacts.

Receiving Calls

Calls can be received on your pendant from any number (unless whitelisted). It has

an auto answer feature so when called it will vibrate and ring before automatically

answering. Press SOS once briefly to hang up.

LED Indicators

BLUE LIGHT WHAT IT MEANS

Blink Fast

The Battery is low when blue LED flashes.

Flashes 1 second on, 3 seconds off

No GPS Signal is being received.

Blink once every 3 seconds

A GPS Signal is received.

Steady Off

(No Blinking or Flashing)

The Device is powered off.

Steady On

The Device is charging.

GREEN LIGHT

Blink Fast

The Device is preparing to turn on.

Blink once every 3 seconds

A Cell Signal is received.



Looking for a Cell Signal.

Steady On

No Cell signal is received.

Blue LED Indicator

(Battery & GPS)

Green LED Indicator

(Cell signal)

Testing your Device

BEFORE YOU TEST

The Safety Pendant has been programmed and is ready to use. Please read

the instructions to become familiar with the unit.

It is recommended to test the Pendant every month.

Performing the Test

1. Inform the emergency contacts that the unit is being tested.

2. Press and hold the emergency button for 2-3 seconds until it vibrates and

beeps.

3. Texts will be sent to all emergency contacts at once.

4. Contact #1 will be called first. After answering, confirm both parties can hear

each other.

5. The contact must press 1 on their keypad within 1 minute after answering the

call and confirming they can hear the User. This prevents the unit from

hanging up and calling the next contact.

6. Note: Failing to press 1 (e.g., if it goes to voicemail) will automatically

disconnect the call in 60 seconds.

Fall Detection

Automatic Fall Detection will measure the pendant’s orientation and impact with a

surface. Generally, the device needs to drop at least 100cm then remain still for 2-3

seconds to activate. If the unit senses that the User may have fallen, it will play a

distinctive tune for a short period of time. While the tune is playing, the User may

cancel alert messages being sent.

To cancel the alarm, briefly press the SOS button.

Fall Detection is particularly useful for those prone to blackouts or epileptic seizures.

It’s easy to turn Fall Detection off or on. Refer to the Useful Codes (pg 08) or call us

and we’ll make the change for you.

It is NOT recommended to test the Fall Detection function when the device is worn. If

Fall Detection is on and you want to hear what happens when a fall alert is triggered,

hold the device just at CHEST HEIGHT over a soft surface (e.g. a carpeted area) and

drop it. The tune will then begin after a brief delay.

DO NOT throw the device.

The Fall Detection works best when the FDC pendant is worn on a lanyard.

Most of the time, when someone falls, they are not unconscious. While this may

happen, it’s always best to press the SOS button in the event of a fall to be assured

that the emergency contacts will be notified.

NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also

possible that a fall may not be detected.

Useful Codes

By sending the following ‘codes’ in a text message to the FDC pendant, you can make

the following changes or receive important information.

NOTE: Do not add any spaces.

CODE RESPONSE

LOCATING

DEVICE

Text LOC

Click the link on the incoming text to open Google Maps and see the

user’s location.

An example return text will read:

(NAME OF UNIT)

Now or last known (referring to GPS location whether it’s current [now]

or last known)

d…

Bat: Battery %



CHECKING

DETAILED

INFORMATION

Text STATUS

This will show you all the detailed information that has been

programmed into the pendant such as, the battery %, Fall Detection

(on or off), and a wealth of other information a text will come back

showing:

A1: (phone number of emergency contact #1)

A2: (phone number of emergency contact #2) etc.

FALL DETECTION

Text fl1

fl0 





A text will come back showing: Falling detection on! or Falling detection

off!

FALL DETECTION

SENSITIVITY

Text fl1,X

-9)





The number on the end can range anywhere between 1 through to 9.

Default sensitivity: 5

LOW BATTERY

Text low1



notifications to contact 1



A text will come back showing:

Low battery alarm on! or

Low battery alarm off!

Troubleshooting

ISSUE

COMMONLY KNOWN

CAUSES

POTENTIAL

SOLUTIONS

False SOS alert

or unwanted

activation

occurred

User accidentally pressed the

SOS button when leaning against

something, holding an object up

to the chest or was trying to turn

device off and did so incorrectly.

Shorten the length of the lanyard

so the device sits higher on the

chest.

Fall Detection

was activated

by mistake.

The pendant may trigger the fall

alert when it senses what may

have been a fall. The Fall

Detection warning sound may be

activated by accident.

If the fall detection sound is heard,

press the SOS button once quickly

to abort.

User fell but Fall

Detection did

not activate.

The FDC pendant is designed for

serious falls and the fall must

meet certain criteria. The device

may not have fallen from the

required height or fast enough or

the wearer moved immediately

afterwards.

The sensitivity of the Fall Detection

can be changed. Simply call us and

we can make any changes for you.

GPS Location is

incorrect on

Google Maps

Satellites did not locate the

device at time of activation.

User is likely indoors or in a large

building.

GPS needs to site the satellites. Try

sending the LOC code as a text to

the pendant to get a fresh reading.

The Device does

not seem to be

charging or the

charge is not

lasting very

long.

Device is not being placed in the

charging cradle properly. The red

light should be on.

The Charging Contacts are dirty

wipe with an alcohol wipe.

Standby time gradually becomes

less as the battery ages.

Ensure user is placing it correctly in

the charging cradle.

Check for dirt or cracks near the

four metal charging contact points

on the bottom of the device.

Battery may need replacing after

years of daily recharging.

Limitations

This JNY Safety Care FDC pendant is reliant on the cell phone service provider’s

network coverage to make phone calls, to send SMS text messages and to transmit

information regarding GPS positioning. These services may vary between providers

and locations throughout the world. GPS location is often not available when the JNY

Safety Care FDC pendant is inside a building. Also, outdoor location performance can

sometimes deliver inaccurate coordinates if the device is unable to get a fix on a

minimum number of satellites. The accuracy of GPS positioning is determined by the

availability of unobstructed line of sight to the available satellites.

It is highly recommended that the user periodically tests their unit every 1-3 months

by pressing the SOS button. Warn contacts first. It is the user’s responsibility to

assure that their phone service provider is notified before their credit or debit card

expires or if credit needs to be added to the SIM card used in their JNY Safety Care

Pendant. Your emergency contacts should be people who are available to assist you.

Choose your contacts carefully.

Safety Information

•It is NOT RECOMMENDED to wear with the lanyard while sleeping.

•Care must be taken with the FDC pendant while showering because soap or

shampoo can infiltrate and damage the electronics. We recommend using a

JNY Safety Care Shower Bag which will eliminate the possibility that chemicals

used while bathing could disable your FDC pendant and void its Warranty.

•Switch off your FDC pendant when instructed to turn off all mobile phones on

commercial aircraft. Avoid using a damaged power cable. This may cause

overheating or a potential fire hazard. Never use any chemical or detergent to

clean the FDC pendant. This may erode its surface.

•To eliminate the risk of electric shock, do not touch the ends of the power

cable, charging plug or the metal parts on the inside of the charging cradle

with wet or damp hands.

•Avoid direct prolonged exposure to sunlight and high temperatures to negate

the potential of over-heating the battery, which may cause damage.

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