Frequently Asked Questions
Q. My heater emits a strange odor when I first open the box, and when I turn it on for the first
time. Why is this happening?
A. This is normal. The heater is treated with a special heat safe/resistant coating. This odor can be present
when the box is opened. When the coating is exposed to heat during the first few hours of operation there
will be an odor. This odor will dissipate after the break-in period. If you are sensitive to odors, you may
want to first run the heater in a garage or other area of your home with the doors open, and away from
flammable materials, until the initial odor goes away.
Q. If my heater runs on approximately 1,500 watts, how many BTUs is that? Is that a lot of heat?
A. At 1,500 watts your heater will produce approximately 5,100 BTUs. The Ivation Infrared Quartz Fireplace
Heater is intended to be used as a supplemental source of heat. It may take several minutes to several
hours to heat the area in which you’re using it, depending on various factors.
Q. Once I plug the heater in and turn it on, how long will it take to heat my room?
A. The heating process begins immediately when the power is turned on, and the desired temperature is set
above the room’s current temperature. A noticeable change in room temperature will vary due to variables
such as: the location of the heater in the room, the floor plan and size of the room, how well the room is
insulated, how many doors/windows are in the room, how much bare concrete is there, the opening and
closing of an exterior door, long hallways, high ceilings, etc. Smaller rooms experience quicker heat
changes. Rooms with larger and open floor plans can take up to 24 hours to completely heat up.
Q. I do not have a grounded outlet. Can I use a two-prong power strip, or remove the ground prong
from the cord?
A. NO. If you do not have a grounded outlet, contact a certified electrician for advice. Removing or altering
any part of the heater’s original design (including the power cord) will void the warranty, and make you
liable for any unexpected or hazardous results.
Q. The temperature on my heater does not match the temperature display on my thermostat.
Why?
A. This is completely normal. The heater’s temperature sensor reads the temperature directly around the
heater. With the heater near the cold floor, any readings on an elevated or external thermostat will differ
from the reading on the heater. The best way to operate your heater is to set the unit on HIGH and dial up
to a temperature that feels comfortable. Then, leave it at that temperature, regardless of whether it
matches the temperature on your thermostat. The heater will cycle off when the set temperature is met
or exceeded slightly.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the
same time?
A. Yes, but make sure they are not plugged into the same outlet. Each heater requires its own 15-amp outlet.
No other items can be plugged into that outlet. This is because heaters are considered appliances, and
draw high amperage. If you are unsure whether your outlet meets these requirements, please consult a
qualified electrician.
WARNING:Risk of fire, damage to property, or injury may result if requirements are not met.
Q. Why does my heater’s fan continue to run after the set temperature is reached or the power has
been turned off?
A. This is normal. The fan will continue to run even after the heater automatically cycles down. The fan
continues to run so that every last bit of heat is blown out of the heater chamber, while allowing the heater
to continue to filter your air. Once the internal box/components cool completely, the fan will shut off on its
own. In this case, allow a few minutes after the heat cycles off (with the power on). The fan will shut off
faster when the power is turned off.
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