Warranty and Customer Service Information
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3 Warranty and Customer Service Infomation
3.1 Warranty Coverage Information
IPEVO products come with a one year parts and labor limited warranty from the date of purchase as
described below. Note that shipping and handling fees are not covered by this warranty.
This warranty is valid only for the first consumer purchaser in the original country of purchase. IPEVO
warrants its products to be free from defects in material and workmanship during the warranty period.
If a product proves to be defective in material or workmanship during the warranty period, IPEVO
will, at its sole option, repair or replace the product with a similar product. Replacement Product
or parts may include remanufactured or refurbished parts or components. The replacement unit
will be covered by the balance of the time remaining on the customer’s original limited warranty.
IPEVO provides no warranty for the third-party software included with the product or installed by the
customer.
3.2 What the Warranty Does Not Cover
IPEVO retains the right to refuse warranty repair or exchange for reasons such as but not limited to
those listed below:
Any product on which the serial number has been defaced, modified or removed.
Damage, deterioration or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature
- Unauthorized product modification, or failure to follow instructions supplied with the product,
including use of the product with non authorized programs.
- Repair or attempted repair by anyone not authorized by IPEVO.
- Damage to or loss of any programs, data or removable storage media.
- Software or data loss occurring during repair or replacement.
- Any damage of the product due to shipment.
- Removal or installation of the product.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting IPEVO’s specifications.
