Rev A Router User Manual 5 |P a g e
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall seller be liable for consequential damages arising out of or in connection with this agreement,
including without limitation, breach of any obligation imposed on seller hereunder. Consequential damages shall
include without limitation, loss of use, income or profit, or loss sustained as the result of injury (including death) to any
person, or loss of or damage to property (including without limitation property handled or processed by the use of the
goods). Buyer shall indemnify seller against all liability, cost or expense which may be sustained by seller on account
of any such loss, damage, or injury.
Policies and Procedures
RETURN PROCEDURE POLICY
Before returning any equipment in or out of warranty, the customer must first receive authorization number and
packing instructions from Intelitek. No claim will be allowed nor credit given for products returned without such
authorization. Proper packaging and insurance for shipping is solely the responsibility of the customer. Upon
receiving approval from Intelitek, the product should be returned along with statement describing problem or defect
with the Intelitek product with shipping prepaid. If upon examination by Intelitek, warranted defects exist, the product
will be repaired or replaced at no charge and returned, prepaid, to the customer. Return will be by common carrier
(e.g. UPS). Should the need for rapid, next day, or any other special shipping arise, this will be at customers’
expense, not at that of Intelitek. Should an out of warranty situation exist, the customer shall be notified of any repair
cost. At such time, the customer must issue to Intelitek a payment in full to cover the repair cost or authorize the
return shipping of product as-is to the customer. A restocking fee of 30% will be charged on items returned to stock.
SERVICE POLICY
Repairs are ordinarily done at the Intelitek facility in Derry, NH were all necessary instrumentation is available.
Service equipment is difficult to transport, and thereby limit these services to be performed at the discretion of
Intelitek. Should Services be required and provided at the sole discretion of Intelitek, any and all relevant expenses
incurred, including transportation, travel time, subsistence costs, and prevailing cost per hour (8 hour minimum) are
the responsibility of the customer.*see Technical Support policy for details.*call for current pricing.
SHIPPING POLICY (TO CUSTOMER)
Shipments to customer will be received during regularly scheduled business hours unless other arrangements are
necessary. Upon delivery to agreed customer location, it is solely the responsibility of the customer to inspect the
shipment for any damages incurred during transport. Damages to shipment must be noted on the bill of
lading at the time of delivery. Intelitek is not responsible for any damages to shipment during transport to the
customer. The full value of the shipment must be recorded on the bill of lading in order to receive full compensation
for damages incurred during transport to the customer.
TECHNICAL SUPPORT POLICY
Intelitek provides technical support service and assistance for its customers by (1) telephone (2) E-mail (4) technician
on site. Technical support is no substitute for CNC System, or software training that is purchased separately by the
customer. Technical support is provided at no charge to customer for diagnosing and assisting in the remedy (1) of
mechanical problems. (2) Of electrical problems (3) of preventative maintenance issues, up to 1 hour per incident for
any problem arising with Intelitek products which are covered by product the limited warranty. Customer will be
charged if technical support or assistance is required if the problem is not covered by product limited warranty. For
technical service by telephone the customer will be required to provide information about the Intelitek product and the
problem. The technician will ask questions concerning the (1) nature of problem. (2) Age of product or system. (3)
Type of product. Customers in need of technical service or assistance on product or system that not covered by the
limited warranty will be required to provide the technician with a valid credit card number to cover technical support or
assistance service charges. A base charge of $US (call for pricing) will be billed for the first 15 minutes of the service
call. A charge of $US (call for Pricing) / minute will be billed after the first 15 minutes of the service call. Pricing will be
explained at the time of service rendered. E-mail service will be provided without charge at the discretion of Intelitek.
If technician on site service is required for customers less than 2 hours driving distance from the Intelitek factory, the
customer will be billed a charge of $US (call for pricing) / hour. If technician on site service is required for customers
more than 2 hours driving distance from the Intelitek factory, the customer will be billed a charge of $US (call for
pricing) /day on site with a minimum of 4 hours service, and with maximum of 8 hours service for one day. All
rooming, travel, and subsistence costs + $US (call for pricing) per diem will be at the customer expense. All parts will
