Ingrid Home Security System Manuel utilisateur

USER

MANUAL

Getting Sta ted

G E T T I N G S T A R T E D [www.InG idHome.com]

[i]

Use Quick Setup Guide for installation instructions. Sa e both Quick Setup Guide and User Manual for future reference.

Using This Manual

The manual is divided into 4 main sections or easy use. These sections are:

• Introduction

• Using Your Security System

• Using Your Telephone System

• Supplemental In ormation

Throughout the manual the ollowing icons will be used to bring attention to in ormation you may ind help ul.

Security System

Until you have activated your service the InGrid Home Security plat orm will have limited unctionality. You will be able to install the system and use the 2.4GHz

cordless phone eatures. See Phone System section below. No security unctions will be active. Complete the installation, then activate system at

www.myingrid.com.

Central monitoring services will be available or subscribers o pro essional monitoring services once emergency in ormation has been obtained and veri ied, and

the 7-day practice time has expired.

Phone System

Features and backup alarm communication related to your phone are only available or those subscribers that have the appropriate phone services rom their

service provider o choice. Backup communication o alarms may not be available i broadband is down, or i your system phone service uses VoIP or digital voice.

Check with your phone or broadband service provider.

Minimum System Requirements

• Broadband service

• Broadband router with available Internet (Ethernet) port

• MAC or PC with access to Internet

• Phone service (I not available, phone operation and backup communication will be limited or nonexistent.)

Info mation Tips Ale ts

Icon Key Codes Cha t

Important Safety Instructions

IM ORTANT SAFETY INSTRUCTIONS

[www.InGridHome.com] [ii]

When using this system, basic safety precautions should always be followed to reduce the risk of fire, electric shock or personal injury.

1. Read and understand Quick Setup Guide and User Manual instructions.

2. Follow all warnings and instructions marked on the individual components provided in the system.

3. Unplug individual components from AC outlets before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4. Do not use individual components near water (such as sinks, bathtubs or swimming pools).

5. Place individual components securely on stable surface.

6. Do not cover slots and openings on any of the individual system components. They are provided for ventillation, to reduce over heating and audio sirens, to

alert you of an alarm.

7. Use only power source marked on system components. If you are not sure of the type of power supplied to your home, consult your local power company.

8. Do not place objects on the power cord. Install the system components where no one can trip on the cords.

9. Do not overload wall outlets and extension cord. This can result in the risk of fire or electric shock.

10. Never push any objects through slots in system components. This may result in the risk of fire or electric shock. Never spill any liquid on any of the

system components.

11. To reduce risk of electric shock, do not disassemble any components provided in the system. If you are having a problem, please call

InGrid Customer Support.

12. Unplug the system components from the wall outlet and call Customer Support when the following conditions occur:

A. When power supply cord or plug is damaged or frayed.

. If liquid has been spilled on a component.

C. If a component has been exposed to rain or water.

D. If a component has been dropped or physically damaged.

E. If a component exibits a distinct change in performance.

13. During thunderstorms, avoid using telephone except cordless types. Use a surge protector to protect equipment.

14. Do not use these components to report a gas leak, when in the vicinity of the leak.

Battery Safety Instructions:

To reduce the risk of fire or injury, read and follow these instructions.

1. Use only the battery(ies) specified. There is a risk of explosion if you replace the battery(ies) with the incorrect battery type.

2. Rechargeable batteries must be disposed of properly and may need to be recycled. Check with local waste mangement codes for special disposal instructions.

3. Do not burn, disassemble, mutilate or puncture the battery(ies). The battey(ies) contain toxic material that could be released, resulting in injury.

4. Exercise care in handling batteries in order not to short the battery to conductive material.

5. Charge the batter(ies) provided with, or identified for use with, the system components only in accordance with the instructions and limitations specified in

this manual.

List of Contents

L I S T O F C O N T E N T S [www.InGridHome.com]

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InGrid Home Security Introduction.......................................................................................................................................................1

Overview .............................................................................................................................................................................................1

Features...............................................................................................................................................................................................2

Displays and Menus ...........................................................................................................................................................................3

My InGrid.com.....................................................................................................................................................................................5

Central Monitoring .............................................................................................................................................................................7

Using Your Security System ...................................................................................................................................................................9

Base Controls and Functions ...........................................................................................................................................................10

Console Controls and Functions......................................................................................................................................................11

Grid Extender Controls and Functions ...........................................................................................................................................12

Handset Controls and Functions.....................................................................................................................................................13

Keychain Controls and Functions....................................................................................................................................................14

Sensor Controls and Functions........................................................................................................................................................15

Arm Modes ........................................................................................................................................................................................16

Arming/Disarming Your System ......................................................................................................................................................17

Bypassing Sensors ............................................................................................................................................................................19

Exit Delays.........................................................................................................................................................................................20

Entry Delays ......................................................................................................................................................................................21

Exit and Entry Delay Tones/Alarms................................................................................................................................................22

anic Alarms .....................................................................................................................................................................................23

Chime.................................................................................................................................................................................................25

User Codes ........................................................................................................................................................................................26

Suppressing Trouble Sounds ...........................................................................................................................................................29

Event Log/Network Configuration..................................................................................................................................................30

Home Connect...................................................................................................................................................................................31

Notifications ......................................................................................................................................................................................33

Home Alerts/Weather Updates .......................................................................................................................................................36

List of Contents

L I S T O F C O N T E N T S

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Using Your Telephone System..............................................................................................................................................................37

Controls and Functions ....................................................................................................................................................................38

Telephone Operations ......................................................................................................................................................................40

hone Book Operations ....................................................................................................................................................................46

Answering System Operation..........................................................................................................................................................49

rivacy/Do Not Disturb (DND) .........................................................................................................................................................55

Setting Up an Intercom Session.......................................................................................................................................................56

Setting Up Room Monitoring ...........................................................................................................................................................57

Enable Remote Access/Use Remote Access ..................................................................................................................................58

Supplemental Information....................................................................................................................................................................59

Expand Your System.........................................................................................................................................................................59

Glossary .............................................................................................................................................................................................60

General Troubleshooting..................................................................................................................................................................63

System Messages .............................................................................................................................................................................70

recautions & Warnings/Warranty .................................................................................................................................................73

Contact Information..........................................................................................................................................................................76

Index ..................................................................................................................................................................................................77

Overview

INGRID HOME SECURITY INTRODUCTION [www.InGridHome.com]

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Your InGrid Home Security system creates a virtual grid that blankets your home with a safe, secure, wireless grid network.

The components that create the wireless grid are known as Grid Controllers (GCs) and include the Base,Console, and the Grid Extender. These components are

designed to wirelessly communicate with each other, as well as with Sensors and Keychain Remotes that fall within their coverage area. Typically, the wireless

coverage area is approximately 30 feet from a GC. Refer to Figure 1 for an illustration of the system components.

You’ll enjoy the best coverage and redundancy if each GC is located in different rooms in your home, on an interior wall. GCs can also be located in detached

garages or sheds in close proximity to your home.

When your system is armed and a Sensor detects activity (e.g. door or window is opened), if you subscribe to professional monitoring services, Central Monitoring

will be notified of this activity across your broadband connection.

Performance Considerations

If your home has interior walls made of stone or concrete or has walls which contain metal studs, this may affect the communications between the GCs, Sensors,

and/or Keychain Remotes. During the installation process, you can test two-way communications to each GC and Sensor to minimize the impact of these factors.

Adding additional Grid Extenders may help improve performance.

Backup Communications

Although not required, the InGrid system allows you to connect phone lines to your ase, Consoles and Grid Extenders. This provides an additional layer of

communication redundancy should your broadband be out of service.

If you subscribe to professional monitoring it is recommended that you run a communication test once a month to ensure proper communication with

Central Monitoring.

As with all digital phones, noise factors can be reduced by considering where you use and place the phone. Using the Handset or Console near other wireless

sources, including microwave ovens, can affect performance.

ase (GC)

Grid Extender (GC)

Sensor/Magnet Console (GC)

Keychain Remote

Handset/Charger

Figure 1. System Components

Features

INGRID HOME SECURITY INTRODUCTION

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InGrid ome Security Platform features:

InGrid ome Security System:

• Encrypted 2-way digital communications

• High-speed data communications over broadband with phone line backup

• 24/7 professional monitoring and emergency dispatch

• Self-monitoring with event notifications

• Anytime, anywhere, web-based control

• Automatic Home AlertTM notifications of security events

• uilt-in digital phone system (VoIP compatible)

• Security command console with built-in speaker phone

Digital Phone System

• 2.4GHz digital cordless phone with full security access functions

• Caller ID/Call Waiting capability

• uilt-in answering system with voice prompts and remote security control

• uilt-in phone book, with 99 memory locations

• Mute and hold functions

• Clock display

• Expandable up to 6 handsets

• Room monitor

• Intercom

INGRID HOME SECURITY INTRODUCTION [www.InGridHome.com]

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Displays and Menus

Display Information

The Handset and Console display on your InGrid Home Security system supports 3 lines of information. Refer to

Figure 2 and 3 respectively.

Menu Information

On the bottom right side of the Handset display there are 2 labels that correspond to the keys below it.

When at the main display, the labels indicate, from left to right, PHNBK and MENU.

(Refer to Figure 4)

The keys are referred to as softkeys because they change based on the system menu

function selected. At the main display PHNBK provides access to your phone book and

MENU provides access to menus for controlling and configuring your system.

On the left side of the Console these same softkeys exist. The Console also has keys for

direct menu access to Home Connect (CONNCT), Weather Alerts (WEATHR) and Home

Alerts (ALERTS) functions. These keys may not be enabled with every service package,

see your service plan description. (Refer to Figure 5)

Line 1 Display:

Typically, the first line provides information related to security status, such as “Ready to Arm” or “Armed Away.”

Line 2 Display:

Typically, the second line provides information related to system operation, such as “No Internet” or “Sensor Open.” If the

system is operating properly, then the second line will display the time and date.

Line 3 Display:

Typically, the third line provides information related to your phone system. When not in use, it displays the number of missed

phone calls (Calls:) and the number of messages (Msg:) in your answering system.

andset ICONs:

The display also provides icons in the lower left hand corner indicating the remaining battery power and if you have a Home

Alert message.

“Ready to Arm”

“Thu 2/8 11:48a”

“Calls: 0 Msg:0”

PHNBK MENU

“Ready to Arm”

“Thu 2/8 11:48a”

“Calls: 0 Msg:0”

PHNBK MENU C NNCT WEATHR ALERTS

123

456

ABC DEF

GHI JKL MNO

TALK

END

MUTE SPKR

Ready to Arm

Thu 2/8 11:48a

PHNBK

Calls:2 Msg:2

Talk

End

Softkeys

Labels

Softkeys

Scroll

utton

Figure 4. andset Menu Navigation Tools

The various messages that can

be displayed are outlined in

Tables 8, 9 and 10 on pages 70,

71 and 72.

Figure 3. Main Console DisplayFigure 2. Main andset Display

Displays and Menus

INGRID HOME SECURITY INTRODUCTION

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Use the Scroll button on the left hand side of the Handset or on the front of the Console to navigate the menu options.

Navigate back to the main display by pressing the TALK/END key or letting the system time out. You can also move back up

the menu hierarchy, one menu at a time, by pressing the ACK softkey.

Data Entry

To add or change names, phone numbers or user codes, pressing the same key repeatedly rotates through available

characters for that key. Pressing a different key keeps the previous character and starts a new one. Waiting 1 second

between keys also keeps the previous one and starts a new one. Text is not wrapped.

To delete or edit text that is already displayed, press the DELETE softkey repeatedly. This moves the

cursor from right to left, erasing the existing characters.

Figure 6. Top-Level Menu ierarchy (System Activated)

Scroll

uttons

TALK

END

Softkeys

Labels

PHNBK MENU C NNCT WEATHR ALERTS

Ready to Arm

Thu 2/8 11:48a

Calls: 0 Msg:0

Primary Security Status

Secondary Security Status

Phone Status

PHNBK MENU

BACK SELECT

Weather

Home Alert

Home Connect

BACK SELECT

Weather

Home Alert

Home Connect

BACK SELECT

Weather

Home Alert

Home Connect

BACK SELECT

Home Alert

Home Connect

Intercom

BACK SELECT

Home Connect

Intercom

Room Monitor

BACK SELECT

Intercom

Room Monitor

Security Setup

BACK SELECT

Room Monitor

Security Setup

Phone Setup

BACK SELECT

Security Setup

Phone Setup

Utilities

Keys

1 [space] 1

2 a b c A C 2

3 d e f D E F 3

4 g h i G H I 4

5 j k l J K L 5

6 m n o M N O 6

7 p q r s P Q R S 7

8 t u v T U V 8

9 w x y z W X Y Z 9

0 + 0

* , - ? ! ‘ @ : ; / ( )

# (ignored)

Figure 5. Console Menu Navigation Tools

When you press MENU on your Handset or Console, you will be presented with the hierarchy as

shown in Figure 6.

My InGrid.com

INGRID HOME SECURITY INTRODUCTION [www.InGridHome.com]

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To access your My InGrid website:

1. Go to www.myingrid.com

2. Enter your User Name and Password

From the My InGrid website you can control, customize and view the status of your system. My InGrid is made up of 6 key areas as follows:

• Status Dashboard • Account Tab

• Security Tab • Home Connect Tab

• Settings Tab

Security Tab - When you log into My InGrid you will land on the Security tab. This page provides you with detailed up-to-date event history and sensor status.

From here you can set up the type of event notifications you would like to receive and how you would like to receive them (i.e., email, mobile email, home alerts,

etc.). Detailed instructions for setting up notifications, home alerts and weather alerts can be found in the Notifications sections of this manual. (Refer to Figure 8)

Settings Tab - The Settings tab provides you access to customize and configure your system and in-house component settings. This includes enabling system