Warranty
1. iGuardFire Ltd. warrants, to the original purchaser, this product against defects in materials
workmanship for a period of one (1) year from the date of original purchase for iGuardStove
Smart models or five (5) Years for iGuardStove Intelligent models.
During this period iGuardFire Ltd. will repair or replace a defective product or part, at their
discretion, with a new or refurbished product at no charge other than shipping costs.
No warranty shall apply when damage is caused, or repair is required, due to any of the
following;
•Use of the product for other than the intended purpose,
•Accident alteration abuse or misuse of the device
•Inaccurate mounting location or poor workmanship during installation
2. These warranties and remedies are exclusive and all other warranties, expressed or implied,
written or oral, including the implied warranties of merchantability or fitness for any particular
purpose are excluded
3. To receive warranty consideration a Return Materials Authorization number (RMA#) must be
obtained by either phoning 844-859-3838 or email at sales@iguardfire.com. If a warranty
registration has not been received by iGuardFire Ltd. Via, a proof of purchase must accompany
the returned product once an RMA# is received.
4. The defective product must be returned to the address included with the RMA#. All
transportation and insurance costs to return the device are the responsibility of the owner.
iGuardFire Ltd. will pay for the return costs. Please include a brief description of the problem,
contact name, phone number, and RMA# with a complete return address.
Product Liability
1. iGuardFire Ltd. shall not be liable for any loss damage (including without limitation direct or
indirect damages for personal injury property damage loss of business profits business
interruption or any other pecuniary loss) or expense arising directly or indirectly out of the
purchase installation or operation of the products.
2. In no event shall iGuardFire Ltd. be liable for special, indirect, incidental or consequential
damage of any kind or nature due any cause.
3. iGuardFire Ltd. neither assumes nor authorizes any representative or other person to assume
for it, any obligation or liability other then is expressly set forth herein.
4. This warranty does not cover any incidental or consequential damages and is in lieu of all
other warranties expressed or implied and no representative or person is authorized to assume
for us, any other liability in connection with the sale of our products.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact
us at sales@iGuardFire.com or 844-859-3838 with details of the product and the defect. An RMA# and shipping instructions will
be given to you at that point.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether
you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will
replace the product or refund the purchase price, using the original method of payment.
Refunds Permitted:
We do accept returns if the item is unopened and in the original packaging within 30 days of your purchase with proof of
purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Shipping
To return the item you purchased, please contact us for an RMA# and the shipping address.
Call for RMA # first. No items shall be returned to us without an RMA# being issued by iGuardFire Ltd.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns
must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not
guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will
not include the cost of shipping.
DELIVERY POLICY
Delivery Time
All orders are subject to product availability. An estimated delivery time will be provided to you once your order is placed. Delivery
times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a
guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make
every effort to fulfill your order within [15] business days of the date of your order. Business day means Monday to Friday, except
holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Delivery Instructions
You can provide special delivery instructions on the checkout page of our website.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple
add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping
charges will be displayed. Additional shipping charges may apply to remote areas and/or multiple devices. You will be advised of all
charges on the checkout page.
Federal Canadian GST/HST tax is charged according to the province or territory to which the item is shipped. Provincial taxes are
not charged. US taxes are not charged.
Damaged Items in Transport
If there is any damage to the packaging on delivery, immediately notify the carrier and then contact us immediately at
sales@iguardfire.com or 844-859-3838
Questions If you have any questions about the delivery and shipment or your order, please contact us at 844-859-3838
Refund & Return Policy