HP Z8 G4 Manuel

Maintenance and Service Guide

HP Z8 G4 Workstation

L.P.

Product notice

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Core, and Celeron are trademarks of Intel

Corporation in the U.S. and other countries.

Microsoft and Windows are either registered

trademarks or trademarks of Microsoft

Corporation in the United States and/or other

countries. SD Logo is a trademark of

its proprietor.

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: November 2017

First Edition: October 2017

Document Part Number: 932087-002

Software terms

By installing, copying, downloading, or otherwise

using any software product preinstalled on this

computer, you agree to be bound by the terms

of the HP End User License Agreement (EULA). If

you do not accept these license terms, your sole

remedy is to return the entire unused product

(hardware and software) within 14 days for a full

refund subject to the refund policy of your seller.

About This Book

WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or

loss of life.

CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

NOTE: Text set o in this manner provides important supplemental information.

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iv About This Book

Table of contents

1 Product features ....................................................................................................................................................................................... 1

Standard conguration features ............................................................................................................................................ 1

Front panel components ......................................................................................................................................................... 2

Left-side components ............................................................................................................................................................. 4

Rear panel components .......................................................................................................................................................... 5

2 Illustrated parts catalog ........................................................................................................................................................................... 6

Serial number location ............................................................................................................................................................. 6

Computer major components ................................................................................................................................................ 6

3 Routine care, SATA drive guidelines, and disassembly preparation ............................................................................................... 10

Electrostatic discharge information .................................................................................................................................... 10

Generating static ............................................................................................................................................... 10

Preventing electrostatic damage to equipment ........................................................................................... 11

Personal grounding methods and equipment .............................................................................................. 11

Grounding the work area .................................................................................................................................. 11

Recommended materials and equipment ..................................................................................................... 12

Operating guidelines .............................................................................................................................................................. 12

Routine care ............................................................................................................................................................................ 13

General cleaning safety precautions .............................................................................................................. 13

Cleaning the computer case ............................................................................................................................ 13

Cleaning the keyboard ...................................................................................................................................... 13

Cleaning the monitor ........................................................................................................................................ 14

Service considerations .......................................................................................................................................................... 14

Tools and software requirements .................................................................................................................. 14

Screws ................................................................................................................................................................. 14

Cables and connectors ..................................................................................................................................... 15

Hard Drives ......................................................................................................................................................... 15

Lithium coin cell battery ................................................................................................................................... 15

SATA hard drives ..................................................................................................................................................................... 16

SMART ATA drives ................................................................................................................................................................... 16

4 Removal and replacement procedures .............................................................................................................................................. 17

Preparation for disassembly ................................................................................................................................................ 17

Top cover ................................................................................................................................................................................. 18

Front bezel .............................................................................................................................................................................. 19

Right panel .............................................................................................................................................................................. 20

Power supply .......................................................................................................................................................................... 21

Access panel ........................................................................................................................................................................... 22

Storage device ........................................................................................................................................................................ 23

Interior covers ......................................................................................................................................................................... 24

Rear fan ................................................................................................................................................................................... 25

Optical drive ............................................................................................................................................................................ 26

Internal PCIe bracket ............................................................................................................................................................. 27

Memory fan ............................................................................................................................................................................. 28

I/O assembly ........................................................................................................................................................................... 29

Front card guide and fans ..................................................................................................................................................... 31

System board .......................................................................................................................................................................... 32

Heat sink .................................................................................................................................................................................. 34

Processor ................................................................................................................................................................................. 35

5 Computer Setup (F10) Utility ................................................................................................................................................................ 37

Computer Setup (F10) Utilities ............................................................................................................................................ 37

Using Computer Setup (F10) Utilities ............................................................................................................. 38

Computer Setup–Main ...................................................................................................................................... 39

Computer Setup—Security .............................................................................................................................. 41

Computer Setup—Advanced ........................................................................................................................... 43

Recovering the Conguration Settings ............................................................................................................................... 47

6 Troubleshooting without diagnostics ................................................................................................................................................. 48

Safety and comfort ................................................................................................................................................................ 48

Before you call for technical support .................................................................................................................................. 48

Helpful hints ............................................................................................................................................................................ 49

Solving general problems ..................................................................................................................................................... 50

Solving power problems ....................................................................................................................................................... 53

Solving hard drive problems ................................................................................................................................................ 53

Solving media card reader problems .................................................................................................................................. 55

Solving display problems ...................................................................................................................................................... 57

Solving audio problems ........................................................................................................................................................ 60

Solving printer problems ...................................................................................................................................................... 62

Solving keyboard and mouse problems ............................................................................................................................. 64

Solving hardware installation problems ............................................................................................................................. 65

Solving network problems .................................................................................................................................................... 66

Solving memory problems ................................................................................................................................................... 68

Solving USB ash drive problems ........................................................................................................................................ 70

Solving front panel component problems ......................................................................................................................... 70

Solving Internet access problems ....................................................................................................................................... 71

Solving software problems .................................................................................................................................................. 72

7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 73

POST numeric codes and text messages ........................................................................................................................... 73

Interpreting system validation diagnostic front panel LEDs and audible codes .......................................................... 78

8 Password security and resetting CMOS .............................................................................................................................................. 80

Resetting CMOS and/or the password jumper .................................................................................................................. 81

Changing a Setup or Power-on password ......................................................................................................................... 83

Deleting a Setup or Power-on password ........................................................................................................................... 83

9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 84

Using HP PC Hardware Diagnostics Windows ................................................................................................................... 84

Downloading HP PC Hardware Diagnostics Windows ................................................................................. 85

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 85

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ................................................................................................................... 85

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 85

Using HP PC Hardware Diagnostics UEFI ....................................................................................................... 86

Starting HP PC Hardware Diagnostics UEFI .............................................................................. 86

Downloading HP PC Hardware Diagnostics UEFI to a USB device ......................................... 86

Downloading the latest HP PC Hardware Diagnostics UEFI version ................ 87

Downloading HP PC Hardware Diagnostics UEFI by product name or

number (select products only) ............................................................................... 87

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................. 87

Downloading Remote HP PC Hardware Diagnostics UEFI ...................................................... 87

Downloading the latest Remote HP PC Hardware Diagnostics UEFI

version ....................................................................................................................... 87

Downloading Remote HP PC Hardware Diagnostics UEFI by product

name or number ...................................................................................................... 87

Customizing Remote HP PC Hardware Diagnostics UEFI settings ........................................ 88

10 System backup and recovery ............................................................................................................................................................. 89

Backing up, restoring, and recovering in Windows 10 ..................................................................................................... 89

Creating recovery media and backups ........................................................................................................... 89

Creating HP Recovery media (select products only) ............................................................... 89

Using Windows tools ......................................................................................................................................... 90

Restore and recovery ........................................................................................................................................ 91

Recovering using HP Recovery Manager ................................................................................... 91

What you need to know before you get started ................................................. 91

Using the HP Recovery partition (select products only) .................................... 92

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Using HP Recovery media to recover .................................................................... 92

Changing the computer boot order ....................................................................... 93

Removing the HP Recovery partition (select products only) ............................ 93

Appendix A Battery replacement ............................................................................................................................................................ 94

Appendix B Statement of memory volatility ......................................................................................................................................... 97

Current BIOS steps ................................................................................................................................................................. 97

Nonvolatile memory usage .................................................................................................................................................. 99

Questions and answers ...................................................................................................................................................... 101

Using HP Sure Start (select models only) ........................................................................................................................ 102

Appendix C Specications ...................................................................................................................................................................... 103

Appendix D Linux technical notes ......................................................................................................................................................... 105

System RAM .......................................................................................................................................................................... 105

Audio ...................................................................................................................................................................................... 106

Network cards ...................................................................................................................................................................... 106

Hyper-Threading Technology ............................................................................................................................................ 106

NVIDIA Graphics Workstations ........................................................................................................................................... 107

Index ........................................................................................................................................................................................................... 108

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