HP Chromebox G3 Manuel
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Chrome,
Chromebox, and Google, are trademarks of
Google LLC. Intel, Celeron, Core, Pentium,
Thunderbolt, and vPro are trademarks of Intel
Corporation or its subsidiaries in the U.S. and/or
other countries. The SD Logo and microSD are
trademarks of its proprietor. USB Type-C and
USB-C are registered trademarks of USB
Implementers Forum.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2020
Document Part Number: M27977-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your Chromebook.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
Chromebook, you agree to be bound by the
terms of the HP End User License Agreement
(EULA). If you do not accept these license terms,
your sole remedy is to return the entire unused
product (hardware and software) within 14 days
for a full refund subject to the refund policy of
your seller.
For any further information or to request a full
refund of the price of the Chromebook, please
contact your seller.
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your Chromebox .......................................................................................................................................................... 5
Right ........................................................................................................................................................................................... 5
Front ........................................................................................................................................................................................... 6
Rear ............................................................................................................................................................................................. 7
Bottom ....................................................................................................................................................................................... 8
Labels ......................................................................................................................................................................................... 9
3 Illustrated parts catalog ........................................................................................................................................................................ 13
Chromebox major components ........................................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................................... 15
4 Removal and replacement procedures preliminary requirements ................................................................................................ 17
Tools required ......................................................................................................................................................................... 17
Service considerations .......................................................................................................................................................... 18
Plastic parts ........................................................................................................................................................ 18
Cables and connectors ..................................................................................................................................... 18
Drive handling .................................................................................................................................................... 18
Workstation guidelines ..................................................................................................................................... 18
5 Electrostatic discharge information .................................................................................................................................................... 21
Generating static electricity .................................................................................................................................................. 21
Preventing electrostatic damage to equipment ............................................................................................................... 22
Personal grounding methods and equipment .................................................................................................................. 22
Grounding the work area ...................................................................................................................................................... 23
Recommended materials and equipment ......................................................................................................................... 23
6 Removal and replacement procedures for authorized service provider parts ............................................................................ 25
Component replacement procedures ................................................................................................................................. 26
Preparation for disassembly ........................................................................................................................... 27
ENWW iii
Bottom cover ................................................................................................................................. 27
I/O side frame ................................................................................................................................ 28
Bottom shield ................................................................................................................................ 29
Power connector cable ................................................................................................................ 30
WLAN module ................................................................................................................................ 31
Solid-state drive ............................................................................................................................ 33
Memory module ............................................................................................................................ 33
System board ................................................................................................................................ 35
Fan ................................................................................................................................................... 37
Heat sink ......................................................................................................................................... 38
Top shield ....................................................................................................................................... 39
Power button board ..................................................................................................................... 40
7 Specications .......................................................................................................................................................................................... 43
Chromebook specications .................................................................................................................................................. 43
Solid-state drive specications ............................................................................................................................................ 45
8 Power cord set requirements ............................................................................................................................................................... 47
Requirements for all countries ............................................................................................................................................ 47
Requirements for specic countries and regions ............................................................................................................. 47
9 Recycling .................................................................................................................................................................................................. 51
Index ............................................................................................................................................................................................................. 53
iv ENWW
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Chromebox G3
Processors ●Intel™ Core® i7-1061U 1.8 GHz (SC turbo up to 4.9 GHz) processor (2666 MHz front side bus (FSB), quad
core, 8 MB L3 cache, 15 W)
●Intel Core i5-1031U 1.7 GHz (SC turbo up to 4.4 GHz) processor (2666 MHz FSB, quad core, 6 MB L3 cache,
15 W)
●Intel Core i3-1011U 2.1 GHz (SC turbo up to 4.1 GHz) processor (2666 MHz FSB, dual core, 4 MB L3 cache,
15 W)
●Intel Pentium® 6405U 2.4 GHz processor (2400 MHz FSB, dual core, 2 MB L3 cache, 15 W)
●Intel Celeron® 5205U 1.9 GHz processor (2400 MHz FSB, dual core, 2 MB L3 cache, 15 W)
Chipset Intel integrated soldered-on-circuit (SoC)
Graphics controller Intel UHD 620 integrated graphics on Chromebook models equipped with an Intel Core i7 or Intel Core i5
processor
Intel UHD integrated graphics on Chromebook models equipped with an Intel Core i3, Intel Pentium, or Intel
Celeron processor
Media card reader HP 3-in-1 card reader
Memory DDR4-2666 dual-channel SODIMM support
Supports the following congurations:
●16 GB (2 × 8 GB)
●8 GB (2 × 4 GB)
●8 GB (1 × 8 GB)
●4 GB (1 × 4 GB)
MultiMedia card eMMC 64 GB MO-276 MMC v 5.0
Primary storage Solid-state drive: 128 GB, 2280, peripheral component interconnect express (PCIe), nonvolatile memory express
(NVMe), value solid-state drive
eMMC: Embedded multimedia controller (eMMC) 32 GB MO-276 MMC v 5.0
ENWW 1
Table 1-1 Product components and their descriptions (continued)
Category Description
Connectors ●Audio-out (headphone)/Audio-in (microphone) combo jack
●HDMI ports (2)
●microSD
●Power connector
●RJ-45 (network) jack
●USB 2.0 port
●USB SuperSpeed port
●USB SuperSpeed port with HP Sleep and Charge (2)
●USB Type-C® Thunderbolt™ port with HP Sleep and Charge
●Next generation form factor (NGFF) connector for solid-state drive (inside Chromebox)
●NGFF connector for WLAN module (inside Chromebox)
Audio Realtek ALC5662 high-denition (HD) audio codec
HP 3.5 mm business headset
HP wired USB Type-A stereo headset
Wireless Intel 2 Wi-Fi 6 AX201 ax 2×2 + Bluetooth® 5 MU-MIMO M.2 2230 non-vPro® MIPI+BRI WW with two antennas
10/100/1000M GbE local area network (LAN)
eMMC 64 GB MO-276 MMC v 5.0
Keyboard/pointing
devices
USB Chrome™ standalone wired keyboard and mouse combo
HP Bluetooth travel mouse
HP USB comfort grip wireless mouse
HP USB 3-button laser mouse
Power requirements AC adapters:
●90 W HP Smart Adapter (4.5 mm)
●90 W HP Smart Adapter (PFC, standard barrel, right angle, 4.5 mm)
●65 W HP Smart Adapter (non-PFC, EM, standard barrel, 4.5 mm)
●65 W HP Smart Adapter (non-PFC, EM, standard barrel, 4.5 mm)
●65 W HP Smart Adapter (non-PFC, standard barrel, 4.5 mm, right angle, 1.8 m [6.0 ft])
●65 W HP USB Type-C LC AC adapter
Power cord: C5, 1.0 m (3.3 ft), conventional with sticker
Security ●HP combination standard lock
●HP master keyed standard cable lock
●H1 Secure Microcontroller
2 Chapter 1 Product description ENWW
Table 1-1 Product components and their descriptions (continued)
Category Description
Operating system Chrome 64
Serviceability End user replaceable part: AC adapter
ENWW 3
4 Chapter 1 Product description ENWW
2 Getting to know your Chromebox
Your Chromebox features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the Chromebox.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Security cable lock Attaches an optional security cable to the Chromebox.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the Chromebox from being
mishandled or stolen.
(2) Reset/recovery button To reset or recover the device, insert a paper clip (or pushpin)
into the reset/recovery button hole, and then press the
button.
NOTE: Pressing this button with the power button deletes all
account information and data stored on your device, such as
photos, downloaded les, and saved networks. HP
recommends that you save les to an external hard drive, USB
ash drive, or cloud storage for this reason. You can save your
les to the cloud at any time by selecting the Google Drive™
location as your le-save location.
ENWW Right 5
Front
Use the illustration and table to identify the components on the front of the Chromebox.
Table 2-2 Front-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the jack, the
Chromebox™ speakers are disabled.
(2) USB SuperSpeed charging port Connects a USB device, provides data transfer, and (for select
products) charges small devices (such as a smartphone) when
the Chromebox is on or in Sleep mode.
6 Chapter 2 Getting to know your Chromebox ENWW
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