HP 250 G4 Manuel utilisateur

HP Notebook PC (Intel)

HP 250 G4 Notebook PC

HP 256 G4 Notebook PC

Maintenance and Service Guide

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, Centrino, and Pentium are

trademarks of Intel Corporation in the U.S. and

other countries. Microsoft and Windows are

U.S. registered trademarks of the Microsoft

group of companies.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: August 2015

First Edition: April 2015

Document Part Number: 808734-002

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers,

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Display .................................................................................................................................................................... 5

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Buttons .............................................................................................................................................. 11

Keys ................................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Miscellaneous parts ............................................................................................................................................. 23

Display assembly subcomponents ...................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, webcam, panel) ............................................................................. 35

Bottom cover ..................................................................................................................................... 39

Optical drive board ............................................................................................................................ 41

Hard drive .......................................................................................................................................... 42

WLAN module .................................................................................................................................... 44

Memory module ................................................................................................................................ 46

RTC battery ........................................................................................................................................ 47

USB board .......................................................................................................................................... 48

Speakers ............................................................................................................................................ 49

Heat sink assembly ........................................................................................................................... 51

Fan ..................................................................................................................................................... 55

TouchPad button board ..................................................................................................................... 57

System board .................................................................................................................................... 58

Display assembly ............................................................................................................................... 62

Power connector cable ...................................................................................................................... 70

Power button board .......................................................................................................................... 71

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating the BIOS ................................................................................................................................................ 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 73

8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75

Updating the BIOS ................................................................................................................................................ 75

Determining the BIOS version ........................................................................................................... 75

Downloading a BIOS update .............................................................................................................. 75

9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 77

Starting Setup Utility (BIOS) ................................................................................................................................ 77

Updating Setup Utility (BIOS) .............................................................................................................................. 77

Determining the BIOS version ........................................................................................................... 77

Downloading a BIOS update .............................................................................................................. 78

Synchronizing a tablet and keyboard (select products only) .............................................................................. 79

10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 81

Creating backups ................................................................................................................................................. 81

Creating recovery media to recover the original system .................................................................. 81

What you need to know .................................................................................................. 81

Creating the recovery media ........................................................................ 82

Creating system restore points ......................................................................................................... 82

What you need to know .................................................................................................. 82

Creating a system restore point ..................................................................................... 82

Backing up system and personal information .................................................................................. 82

Tips for a successful backup ........................................................................................... 83

What you need to know .................................................................................................. 83

Creating a backup using Windows Backup and Restore ................................................. 83

Restore and recovery ........................................................................................................................................... 84

Restoring to a previous system restore point .................................................................................. 84

Restoring specic les ...................................................................................................................... 84

Restoring specic les using Windows Backup and Restore ......................................... 84

Recovering the original system using HP Recovery Manager .......................................................... 84

What you need to know .................................................................................................. 84

Recovering using HP Recovery partition (select models only) ...................................... 85

Recovering using the recovery media ............................................................................ 85

Changing the computer boot order .............................................................. 85

11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 87

Creating recovery media and backups ................................................................................................................ 87

Creating HP Recovery media (select models only) ........................................................................... 87

Using Windows tools ........................................................................................................................................... 88

Restore and recovery ........................................................................................................................................... 88

Recovering using HP Recovery Manager ........................................................................................... 89

What you need to know before you get started ............................................................. 89

Using the HP Recovery partition (select models only) ................................................... 90

Using HP Recovery media to recover .............................................................................. 90

Changing the computer boot order ................................................................................ 90

Removing the HP Recovery partition (select models only) ............................................ 91

12 Backing up, restoring, and recovering in Windows 10 .................................................................................... 93

Creating recovery media and backups ................................................................................................................ 93

Creating HP Recovery media (select products only) ......................................................................... 93

Using Windows tools ........................................................................................................................................... 94

Restore and recovery ........................................................................................................................................... 95

Recovering using HP Recovery Manager ........................................................................................... 95

What you need to know before you get started ............................................................. 95

Using the HP Recovery partition (select products only) ................................................. 96

Using HP Recovery media to recover .............................................................................. 96

vii

Changing the computer boot order ................................................................................ 97

Removing the HP Recovery partition (select products only) ......................................... 97

13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 99

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 100

14 Specications .......................................................................................................................................... 101

Computer specications .................................................................................................................................... 101

39.6-cm (15.6-in) display specications .......................................................................................................... 102

Hard drive specications, hybrid drives ............................................................................................................ 102

Hard drive specications ................................................................................................................................... 103

DVD±RW SuperMulti DL Drive specications .................................................................................................... 104

15 Statement of Volatility ............................................................................................................................. 105

Non-volatile memory usage .............................................................................................................................. 107

Questions and answers ..................................................................................................................................... 109

16 Power cord set requirements .................................................................................................................... 111

Requirements for all countries .......................................................................................................................... 111

Requirements for specic countries and regions ............................................................................................. 112

17 Recycling ................................................................................................................................................ 115

Index ........................................................................................................................................................... 117

viii

1 Product description

Category Description

Product name HP Notebook PC

HP 250 G4 Notebook PC

HP 256 G4 Notebook PC

Processors 5th generation Intel® Core™ i7 processor

Intel Core i7-5500U (2.4-GHz, turbo up to 3.0 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)

5th generation Intel Core i5 processor

Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

5th generation Intel Core i3 processor

Intel Core i3-5020U (2.2-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i3-5010U (2.1-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

4th generation Intel Core i3 processor

Intel Core i3-4005U (1.7-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel processor

Intel Core i7-4510U (2.0-GHz, turbo up to 3.10 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i7-4210U (1.7-GHz, turbo up to 2.70 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Pentium® N3825U (1.9-GHz, 2-MB L3 cache, 1600-MHz, dual, 15W)

Intel Pentium N3700 (1.6-GHz, turbo up to 2.4 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Pentium N3540 (2.16-GHz, turbo up to 2.66 GHz, 2-MB L2 cache, 1333-MHz, quad, 7.5W)

Intel Celeron® N3150 (1.66-GHz, turbo up to 2.08 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Celeron N3050 (1.66-GHz, turbo up to 2.1 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)

Chipset Intel Wildcat Point-LP PCH (Intel BDW U processor 1-chip BGA)

Intel Lynx Point-LP PCH (Intel HSW U SoC processor)

Intel Braswell SoC (Intel Braswell)

Intel BayTrail-M

Graphics Internal graphics:

Intel HD Graphics 5500 (Intel BDW U series)

Intel HD Graphics 4400 (Intel HSW U series)

Intel HD Graphics (Intel Braswell)

Switchable discrete graphics:

AMD Radeon™ R5 M330 (Exo PRO) with up to 1024 MB of dedicated video memory (128Mx16 DDR3 900MHz

x 4 PCs, 1GHz bridge to 900MHz), TDP 18W

Category Description

AMD Radeon R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x

4 PCs, 1GHz bridge to 900MHz), TDP 18W

Support HD Decode, DX11, HDMI, and PX7

Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)

display, at 3.8 mm, eDP; typical brightness: 220 nits

39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)

display, slim 3.2 mm; typical brightness: 200 nits (for eDP TOP (touch on panel)

Supports LVDS (co-layout with eDP1.3 + PSR)

Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors)

DDR3L-1600 dual channel support

One non-customer-accessible/upgradable memory module slot (Intel Pentium and Celeron processors)

DDR3L-1600 single channel support

DDR3-1333 Dual Channel Support (DDR3L-1600 downgraded to DDR3L-1333) (for Intel BayTrail-M)

Supports up to 8 GB of system RAM in the following congurations:

●8192-MB total system memory (8192×1) or (4096×2)

●6144-MB total system memory (4096×1) + (2048×1)

●4096-MB total system memory (4096×1) or (2048×2)

●2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Single hard drive congurations:

●2-TB, 5400-rpm, 9.5-mm

●1-TB, 5400-rpm, 9.5-mm

●1-TB, 5400-rpm + 8 GB NAND hybrid, 9.5-mm

●750-GB, 5400-rpm, 9.5-mm

●500-GB, 5400-rpm, 9.5-mm or 7.0-mm

SSHD conguration:

●1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm

Optical drive Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per

second

HP Webcam– 640 x 480 by 24 frames per second

Single digital microphone

HP Noise Cancellation enabled

Audio DTS Studio Sound

2 Chapter 1 Product description

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